if this isn't allowed i guess delete it but im being as nice as possible, and honestly i want to know what other players have had positive response's from GM's in game....
well recently , i have become extremly dissapointed with the ingame support,
recently a friends account was hacked..not by means of keylogger, this was established after we realized they used a automatic PW generator to get there PW...to the main page...
my main problem is that in game support has drastically decreased since prelude. don't get me wrong GM's have there basic funtions of help, sort out some player disputes....
but when 60 + players are ignored by ONE gm ..the only gm online i find it rather irritating that the owner of the account can't even get the GM to speak to her, instead all 60+ players that where sending petitions got automatic response n #5523 (basically prepared automated response)...
don't get me wrong im sure they ahve alot to deal with but when a customer that plays this game and has to pay for it gets ignored for 2 to 5 hours + i find it a bit unforgiving ..specially when some people still enjoy this game and are legit players.
so basically why do we still play this game if the support ot good legit players that pay money..don't bot are ignored...but when the account was takin over and was delvl'd from 71 to 57 by a bot program we where still ignored...even though it was rather obvious that it was a bot..automatically selecting gaurds closest to the respawn point..
so i find it not only unneceptable but very irresponsible for ncsoft to treat its customers in such a manner, after all we all pay for this game to have fun...but sometimes i guess paying to be treated well isn't enough?....
i also find it irresponsible for a company like ncsoft with as much money as they make on lineage 2 to have a 24 hour support line.
so i say again what happened to customer service?
so who else the in game support isn't up to par with how they treat payin customers....
i just wanna know who else feels they have been ignored, wronged or just mistreated by GM support.
This post will not be deleted or locked unless it becomes a flame-fest. I am currently working on another project but I will gladly give you my 2 cents soon. Now hows that for customer service? :) Straight to the top I say!
well, i guess i must say it is still easier for a forum admin./moderator or i think you have a higher position lo., i personally run my own forums with about 4k members on it, and i know what its like to run a forum..
but thank you for your response,
awaiting the response's from other players as well.
I have never really had any major problems involving account hacking and such...I hope i never will. I have had only a few minor issues that have been reported to a GM and though their response was slow in some instances I have always gotten an answer. Sometimes it is not always the answer we want to hear, lol. Also, there have been instances where I have had to log-out as well, but I have always had a GM response waiting for me when I log back on :).
I think customer service in general though is lacking everywhere, but until we walk a mile in anothers shoes will we ever really know whats behind that "employees only" sign? I have worked in retail for over 10 years now, and I believe it to be one of the most grueling jobs out there; handling customer complaints is not the most appealing thing to do in the world.
I will say I don't understand the GM's jobs, but I am sure that they have thousands of people to monitor and probably undergo call-ins, lunch breaks, and all the same problems that any business under-goes. So, a slow response it may be but at least someone cared enough to respond. I would say if there was absolutely no response then customer service is lacking, in this case it is just a little slow.
i have to agree, the customer support back in prelude was much better, the customer service has taken a major downfall since all these automated messages are being used, we get an automated response based on keywords and no human has even looked @ the petition, even when directly asking to speak to a GM, and getting automated messages, its a major let down, i love Lineage II, but the customer service scares me, if i ever have a problem like my account getting hacked, most likely im gonna get screwed over because of automated messages, customer service isnt supposed to be an automated message, Customer service is supposed to be human-to-human interaction, not a chat bot saying 'gg, your screwed'
i really hope NCsoft will take this post, and the posts that follow to heart, customers are complaining, so something must be wrong ...and i hope if/when im in need, i dont get 5hrs of automated messages when my account is getting hacked
ive GM'd for an MMORPG before and moderated forums aswell, i know that 'customers' can be really annoying, but ya dont take a job as a GM or any customer service with out taking into consideration that people are gonna 'b*tch' at ya, i like to think that part of the job is talking to the customer, and talking is 2 ways.
i too work in retail, allthough different then a game, but i deal with people all day, either complaining that they didn't get a discount or what ever, but its very different then a GM position, you have tiers and other things to deal with
you got dev
bug hunters
gm
and then of course there are the higher ups
when a player petitions a gm, they expect to get person to person contact not the automated response. granted there are times when a GM cannot respond to you in time, in rare case's and it calls for a automated response I.E you have logged out for the night and he cannot verbally speak to you..but ever petition you send in shouldn't be a automated response.. tooo many times have a seen none or only one GM on... and im sorry but /unstuck and basically have replaced all Gm's ....but they are needed for things...and when those things come up they arn't even willing to help/listen just auto respond it.
its also a hassle, that there is no real "in game procedure to protect your account" specially if are not able to access your account do to every single password being changed and the call ncsoft company ...and there closed, frankly ...
it just has been terrible to get anything done with them, my friend the one that was hacked, was told by NCsoft that she would have to have a police report made before they would even investigate.. this was after the person paid for 8 other accounts with her card...
they wouldn't even tell her who's or what accounts she was paying for cause she wasn't the owner, now if im paayin for something in my openion that makes me the owner.
so now it has come to the point where the player is contacting a lawyer just to get ncsoft to do something about this identity theft, and vandalism of the account she owned.
some say you can't sue of a virtual game..in my openion if you look at this game as a piece of art that you spent time on ..and someone cut it in half...wouldn't you sue them for cutting your painting in half? for vandalism?
the player that hacked her didn't do it to rob her he did it to be saddistic, deleting ever item on the account ....
then for 6 hours + delvl'd her character using a bot, *which btw her lvl's where restored back to 71 from 57 but her skills and apporpriate SP was not...and she hasn't recovered any of the deleted items...
this is a attack a act of vandelism to the players hard earned time and money that the player has put into the game.
Well I drafted a very long drawn out post that really turned into something else. (I babbled about my experience/position, in a way to try to relate to you as a customer.) I have to say Sangaii, you motivated me to write. :D I think I will save that for later and just talk to you about this specific incident. I know you were asking the public about any other bad incidents they had with customer service and I welcome that because I do look into them. But, with this specific incident I would like to try to explain and see if it eases your mind at all. Keep in mind I can not talk specifically about your friends account. She can share details, but I can not. I will talk generally about account intrusion and theft and try to relate it to what you are talking about. Ok lets begin (I can get long winded.)
First my intro: (This was part of that long winded thing I was talking about and I copied and pasted the important parts.)
First let me start by introducing myself. I guess I assume everyone knows me when I post but there are a lot of new players. My in-game name is HGM spam. I have been working for Lineage II since Alpha in North America. I was hired as part of the expert team who put together the Game Master team and created in-game policy. I am not a moderator on these boards, (per say) I am the head of customer service for Lineage II. So when there is a complaint (or praise) it comes to me for investigation. I was directed to this post by Sarge as she really cares about our customers and wants me to know about any complaints. (Ok I help moderate sometimes but I do it from home (not in the office) so Sarge can’t knock me up the back of my head.)
Account intrusion and theft: (Will not use the term “hacker” here. One must possess skill to “hack” this account was stolen.)
You mentioned your friends petitioning a GM to close or lock the account.
The report of a stolen account (any report of account info for that matter,) must come from the account owner only. This account owner has to be verified. This is to protect any customer from “spoofing,” the account. It prevents guilds from greifing players by reporting an account stolen. Guilds will do this to ex-members or enemy guilds will do this to knock a leader out before a raid or castle siege. “Hey lets all petition XXXX and say they have been hacked so the account will be locked.”
The account owner must contact PlayNC to have their own account locked or closed. A Game Master will not do this through a /GM unless the account owner has a duplicate account with the same account info, as GMs can not verify CD keys or Credit Card Numbers.
You mentioned that 60+ players petitioned and received and auto response.
Unfortunately, it does not matter how many people petition, the account will not be locked until the owner replies. As for the auto response there is no such thing as “n #5523” All replies are hand typed. They can be sent out in batches to many players but there is not a preset reply for account theft. When 60+ players petition about the same thing the answer is going to be the same for all of them. You may talk to one or two for 5 minutes a piece but 60 X 5 is five hours. As much as I wish a GM could talk to everyone until they were completely satisfied it would have taken a long time for the GMs to tell every single one of your friends that they could not do anything except with the owner. I know how angry you and your friends are about the situation, just imagine 60 people trying to convince a GM to change their mind. (Even though it is not their choice, it is security policy.) It would take a long time and help no one.
I would like to say something about the PW Generator but I would have talk specifically about this case. All I can say is there are facts you do not know and I can not share. You do not know the whole truth. I can say this: Do you know on average how many guesses it would take to guess just a 5 digit password including only numbers and letters? There are over 79 million combinations. 79,235,168 to exact. How lucky would you have to be to hit the PW in 10 guesses? 100 guesses? 1 million guesses. You have seen our site refresh how fast is that? You might be able to guess once every 3 seconds with a fast connection. BTW you would also need to know the account name before you could even start guessing.
You later mentioned having in-game account theft protection. I know it sounds good but if an account owner has had their account stolen, how could they use the in-game account protection? Their account is stolen. If someone from a different account had this it could be abused.
You mentioned that we said to go to the police. You are right. The worst we could do is close the thieves account. (We do by the way.) But if someone stole a credit card number (more on the CC# later) that is a matter for the police and the credit card company. The CC Company will charge back all of that money and the police will prosecute for fraud.
As for the credit card number no one, not even the account holder can get their CC # off of the web site. Our GMs can not even see that. The only thing that could be found is the last 4 digits for verification. If the thief really charged all of those account with her CC then they got it somewhere else.
You mentioned your friend contacted a lawyer. That is good. She needs one. Hopefully, the lawyer will advise her to contact the police and have a report filed. This way she can sue the pants off who ever stole her credit card.
In the end I know what happened to that account. It is not what you think (at least from what you are saying.) I can not share what I know with you because that would violate your friend’s privacy. So she must tell you what really happened. All the clues as to what happened are in your 2 posts.
Just think about the facts:
Why would an account thief use a bot to de-level an account and drop all of the gear? Like you said this is vandalism. Sounds personal.
PW generator:79 million guesses for 5 digits. If you know the account name.
Credit Card numbers are not stored in account information and are not even accessible to our employees.
I know you feel like the GMs did nothing for you or your friend. But you and your 60 friends asked a question we could not answer. (Or did answer, just with an answer you did not like.) The only person that we could talk to is the person that owned that account and that is what happened.
Please don’t take this as a personal attack, and please do not think I will always defend the GMs. I know we make mistakes sometimes (and we must learn from them) but in this particular case I do not think there was a mistake.
Wheew... Sorry for all the blabbing. It is 1:19 in the morning here. Time to crash. (Yes I am a freak for working this late.) :cool:
heh i havent posted i a while but i am still here :)
now im not saying you guys are lieing about chargiing 8 ac**** your friends card but i have 5 ac**** and i can only put 4 ac**** per card i have to use a friends for my other lol
so how is it possible to activate 8 on same CC?
if this isn't allowed i guess delete it but im being as nice as possible, and honestly i want to know what other players have had positive response's from GM's in game....
well recently , i have become extremly dissapointed with the ingame support,
recently a friends account was hacked..not by means of keylogger, this was established after we realized they used a automatic PW generator to get there PW...to the main page...
my main problem is that in game support has drastically decreased since prelude. don't get me wrong GM's have there basic funtions of help, sort out some player disputes....
but when 60 + players are ignored by ONE gm ..the only gm online i find it rather irritating that the owner of the account can't even get the GM to speak to her, instead all 60+ players that where sending petitions got automatic response n #5523 (basically prepared automated response)...
don't get me wrong im sure they ahve alot to deal with but when a customer that plays this game and has to pay for it gets ignored for 2 to 5 hours + i find it a bit unforgiving ..specially when some people still enjoy this game and are legit players.
so basically why do we still play this game if the support ot good legit players that pay money..don't bot are ignored...but when the account was takin over and was delvl'd from 71 to 57 by a bot program we where still ignored...even though it was rather obvious that it was a bot..automatically selecting gaurds closest to the respawn point..
so i find it not only unneceptable but very irresponsible for ncsoft to treat its customers in such a manner, after all we all pay for this game to have fun...but sometimes i guess paying to be treated well isn't enough?....
i also find it irresponsible for a company like ncsoft with as much money as they make on lineage 2 to have a 24 hour support line.
so i say again what happened to customer service?
so who else the in game support isn't up to par with how they treat payin customers....
i just wanna know who else feels they have been ignored, wronged or just mistreated by GM support.
i made a similar post recently in general forums. here are a few things i have learned from that post.
1)not all gms show up on the /gmlist option. so there was probably more then 1 GM on they just had ninja mode on
2)GMs don't prefer to get /gm'ed by 60+ players on the same subject, i am assuming it is partly because once they are "investigating" the issue they can't "investigate" it more then they already are. and partly because they can't discuss other people's accounts with anyone else but the person who owns it, so petitioning the GM when you aren't the owner just takes away time the GM could be using to actually run said investigation.
3)L2 has a live ingame support system, a lot of MMOs are moving away from that to an emailed "we'll get to it when we feel like it" type system. yes the GMs sometimes seem like they aren't doing their jobs the way we feel they should, but think about how many petitions the GMs wade through in a day. think of it this way, at least we have GMs to turn to for help, other games would have you waiting 1 or 2 days to get your problem fixed, instead of a few hours (with obvious exceptions).
If the 60+ people got all an answer they can be very happy. I work on customer support and there is no way any company I've worked with would have accepted the situation. It would be considered abuse on the part of the petitioner and mesures would have been taken to stop the situation. 1st person would be contacted and the others would be stopped by ANY necessary means untill it was cleared who is the one single person who is going to be in contact with the customer support.
I understand certain situations can put us in a nervous state and make us act rashly without thinking. But this way of acting usually husrt more us than anything else. Try to keep your head cold in such situations, 60+ people trying to help is one massive force that can be put to use in better ways than spamming a GM. 59 people thinking about how to stop the toon and 1 petitioning would´ve been a lot more efficient.
my following post isnt a flame ....weither it seems this way or not, i have nothing against the GM's or NCsoft and im not trying to badmouth anyone
i'd like to point out if it hasnt been already, the owner lost all access to the account, even on the play NC website, because of the actions of the 'theif'
now you say "The report of a stolen account must come from the account owner only. This account owner has to be verified." ....i know for a fact that, when the account owner petitioned on her "duplicate account with the same account info" and no atempt was made to verify weither or not she was the account owner, all she recived was automated responses, which is why then after she had 60 or more of her friends start petitioning, even trying to point out to talk to the 'owner' and verify that it is her account, if this had happened, when she first petitioned, she would not of lost any gear/levels/adena as she did, because the 'thief' logged on around 2hrs earlier before commiting any acts of vandilisim, the petitions from the 60+ of her friends (me included) who were all running around dion killing the guards for 3hrs so she couldnt be deleveled ...which we eventually lost to the fact that we couldnt keep this up, and there was no point too if the GM's werent or couldnt make an atempted to help
and ....i'd like to ask a request ....since none of us obviously know the propper proceeder to report a stolen account ....would it be at all possible to have a post made in this thread explaining the steps to go through, any customer support #'s to call, and so on ....so that if this were to happen to anyone else, that we may know the propper steps/channels to go through
hello spam, i must commend you for writeing to respond to this incident its good to see some thing outher then sharges golden padlock :P
also i have a experence to share with the comunity and i would like to hear your take on the matter
I was out by gc a grp broke up so i start hunting around there and imedeitley i find a bot train actuly a fue and am forced to stop hunting becouse the feild is full of them so i petetion there names and am wateing on hold for about 45 - a hour i get tired of wateing for a gm so i go under gc get a fue grps and train the farmers, ninja the drops and get the rest to flag me and a 2 of my archer buddys cleared the feild about 5 min later we get rushed at by a full party in b grade and are forced to retreet to the coleasemum before we are even half way there ( coudenrt be more then 10 min after we killed them ) i get a pm from a gm asking me to do some thing ( il leave out detales i dont know if you want this released) but basickley i was being tested for being a bot. mind you this whole time im runnign from a full party of farmers and i have had a petition wateing for any responce for at least a hour +. and it dident get ansered in the 2 hours i stayed on it was ansered by a automated responce some time while i was sleeping but i was on for over 3 hours and no responce when the farmers had no more then 15 min to get theres not only ansered but acted upon!
so i must ask how does some thing liekthat happen and is every bot report handled in the same way the farmers was witch sutch speed ? i hate to say it but i cant see how it is
This thread will remain open as long is stays civil and to the point. So far it has, and I thank all of you.
Shin_Vejita,
I know what you are saying to me. I feel for your friend. I understand the pain you and your friends feel. It is the feeling of helplessness. I understand that all of you were trying to help. I would have done the same thing, but in the end I would have recieved the same answers from the GMs.
The only way to regain control of a stolen account is to contact billing. You can use the support button to the left or call them on the phone. The phone only has limited times but it is the most direct way to get a billing rep.
Zephro_Carnelian,
The simple answer to your question is, you were not PMed by a GM. A GM does not need to PM you because they can open a petition window on your screen. So who ever PMed you is either not a GM or fired. If it was not a GM then that account can be closed for impersonating a GM. If it was a GM then they are in deep deep trouble because they did not follow protocal. My guess is that it was an impersonator. I know it was not a GM because they know we record everything and we do not put up with stuff like that. Ever.
So the simple answer is: All bot reports are handled the same way and yes we know that farmers like to send bot reports to harass people. That only makes us look at them more.
PS GMs will always have "=" in thier name. Example =GM=Jerrand= or =spam= Normal players can not do this.
well yes HGspam thank you for answering my questions...but
you are right it wasn't a **** but a hijacking but it still wasn't the user's fault.... now if a someone knows enough about a person they have I.E birthdate, or just you know get to know them very well, they can more then likely hijack a person's account ,now because the user pays for lineage 2, that IMO is still a form of identity theft, granted it is good that she has a police report, but why won't NCsoft technically investigate till they have that police report mailed to them..
the person that was attacked is a very close personal friend of mine, and i was just rather saddend and aggrivated by this attack to hurt someone..fact is i was also hurt in this because we shared gear and pooled our materials....if i ever need mat's she had them for me cause i stored mine on her gear..*granted not the best idea but we are very close, IRL friends and i never thought this would happen to her.
but i still find that the over all respect of players in game by GM's has GREATlY declined over the months and chronicles, every GM has become ruder...or unwillling in my eyes to help...
the fact that the account was botted to be delvl'd was just SO blaintly obvious, i don't understand why a temp band could of been instated to stop these horrible acts..
i also don't understand why ncsoft doesn't have a 24 hour support line considering they have players from all over the world and all differnt hours of playing after all tragedy like this one can strike and IMO was planned to be done right after ncsoft closed so that the owner could do nothing.
over all ...i think that should be one of ncsoft's highest priority's minus finding bots, i mean these are your customers, eventually customers get mad and leave..
INH, thank you for your response, granted 60+ players was more like 30...but there were even alot of those was just about the fact that she was being botted after everything on every character was deleted...no granted what legit player that is still playing...deletes ever last bit fo there gear, is that not obviously not the original owner?
granted im sure NCsoft had done everything they could...but things really need to change, the service i have gotten in lineage 2 will honestly make me never buy another ncsoft product other then lineage i love this game, but i just couldn't sit through the over all service and treatment of legit playing customers.
now i do have a question on another end, a player that i know..had his account hijacked and his main SWS deleted, he quit and came back to the game 6 months later.....some how SOME how he managed to get his 67 SWS back geared and restored in lvl.....and SP.....now although my friend has had her lvl's restored...why hasn't her Gear or SP been returned...returning the lvl's is just a small part of what she has lost.
don't get me wrong i know you can't discuss everything with me..she will just end up tellin me anyways..
also LOL BTW she would of commented but can't get on here for some reason, can't even get her PW changed...don't think she has the patience to call you guys again.
I don't want to get into this further since I have said all I can in General terms. If she has the patience to contact me directly through PM on the board or even send a ticket to support asking to be sent to HGM spam I will personally look into it.
As for when we start an investigation, that happens as soon as she writes to support via the website or sends an e-mail to support. That is the only way for us to see if it really was an intrusion. Account theives always get removed from the service. Always.
As for your friend that was reimbursed (if that is what happened, I'm just assuming.) There have been very rare cases that accounts have been reimbursed. A special set of circumstance must be met and it is very, very, very, rare. A case like this has not happened in quite a long time.
Anyway, have your friend contact me. Include Character name and server. If she has a current support ticket have her send me the ticket #.
post from the player that was "thefted" she is unable to create account for some reason everythin on the lineage2.com is messed up and she can't login or register or anything like that, so she typed this up and asked me to post..
bartz server...
and ill have to PM you her email later.....so that she can properly talk to you since the boards don't seem to work for her.
First off this is the owner of the account Sangai and Shin were talking about. I would like to address how you at NCsoft seem to be trying to sweep everything about this issue under the rug. I honestly will not stop until my stuff is returned to me. I can understand that in most situations it would be the responsibility of the account owner to keep all information about their account confidential. However, I didn't share that information, no I didn't have a key logger, set aside from L2 I don't download, and I have a witness to your staff resetting my password without verifying it was me (the owner). Obviously the fault is on your staff and with that in mind I don't see what is so hard about pushing a few buttons to roll my account back. That to me seems like pure greed or laziness. Lazy because you just don't want to do anything and don't really care about your customers (which for the most part seems like the case even if you pretend otherwise) or you are greedy because you want the customer to continue playing so that NCsoft gets more money. I would also like to point out that that very same night with all those petitions going a friend of mine ingame was killing gaurds to keep me from being deleveled and another guy came up and started healing the guard. My friend (being intoxicated at the time) started speaking vulgarly to the person that was healing the gaurd and within 30 mins. his account was banned for 72 hours for violating your very policies that are posted in the agreement you must first accept before you can enter the game every time you log in. In that very same agreement states that the use of a third party program is also grounds for immediate banning of one's account. Well why is one rule upheld but not another? That very night I reported my own account for botting and it took 2 and a half hours to get an automated response. I really don't care about you "policies" and "rules", and I don't care about any of the excuses you might give to try to excuse your lack of customer concern. I don't want exxcuses I want results and I will do whatever it takes to get them. All I have recieved so far is my xp back. I did not get sp to compensate me for the loss of skills from this experience or my items back. I do not see what you at NCsoft loose by giving me my items back. Also your responses to my official report are mostly automated I have recieved the same exact message several times as though no real person has even attempted to read and understand what I am saying. No I did not have a virus, keylogger, etc., no I did not share my account info. All of your excuses have been written off and as for the police report well for one by the police department says that you can call and request a copy yourself but once again you at NCsoft will not do such things. I'm kind of curious why you at customer service are needed when you must first be forced to do your job in the first place... which is customer service. That report is taking 1 to 10 days to be ready and then I will be faxing that along with the ticket number to your offices as soon as I get my hand's on it. I'm not here to flame but I would like to set a few things straight. This hasn't just happened to me either, lots of people lately have had their account stolen and on top of that my account for the last 6 months or more has been being paid for by an unknown person. My account which should be on my card since it was a new one, was not. Instead there was an unknown account being charged to my card as well. Now how does that happen? I have since recieved the money back for the charges made and am getting a copy of that from my bank as well. Once again I am not here to flame anyone but I do want to know: no responses to a violation of your policies, no action taken to right those violations, you telling me it's my fault when your staff freely gave away my information, avoiding the questions asked of you, no 24 support, no phone support other than that of billing, please tell me in all of this where do you see customer service? Thank you for your time and efforts. Also I am having to respond to you this way cause there is something glitchy to your registration page. You might want to fix that.
is there any way for her to get a direct contact to him VIA phone for her to call or email that she can send to?
i have told her that she needs to call you about it again, she really doesn't have the patience to deal with you guys atm...
i gave HGMspam her personal email, although whath he can do with it, depends on if he is willing to do anything... im trying to get her on the boards but everytime she try's to register or login it just gives a forgot password or other multiple problems.
Think of the limitless possibilities that exist with this situation.. Here's a BIG OBVIOUS one, that I'd bet any Real money on is what actually happened, based on past experience and the way spam worded his/her responses.
Lets say I have an account username: 123 Pw 456, and on that I have a level 71 character which I have used a 3rd party program to level that high, and 2nd party sales to get adena to buy the gear I have in-game.
For $20 US, I purchase a second serial key, create a new account username abc, pw: def, and trade all the in game items on 123 to abc.
I then log in on 123 and start deleveling myself while getting on abc and petitioning GMs and telling my friends 123's account was hacked.
All goes well, until your friends start telling you you should post on the forums about the lack of attention you get, so you lie and say you can't, and now they do it for you. Meanwhile, you still have all the gear and items you are now trying to get back out of NCSoft for 123's account after already (apparently) very very very graciously being given your lost XP back. Now let's see. We can make a new char on abc's account, and sell all those items in Giran and make back the money you had to get 2nd party, basically doubling how much you got in the first place.
NCSoft takes their time investigating this and resolving the issues at hand, only to find out it was you all along.
Let me ask this: If you know all the items have been deleted off the char, then obviously you can login to the account now. Has your Real Life friend watched you login to the account to see everything gone? Have they also watched you login to your mirrored account to see if the items are on that one? My best guess is No for both.
Remember, this is just a THEORY of what COULD HAVE happened. I give my $15 and a round of applause to NCSoft for not dishing out full a grade sets to everyone who claims to have been hijacked.
The simple answer to your question is, you were not PMed by a GM. A GM does not need to PM you because they can open a petition window on your screen. So who ever PMed you is either not a GM or fired. If it was not a GM then that account can be closed for impersonating a GM. If it was a GM then they are in deep deep trouble because they did not follow protocal. My guess is that it was an impersonator. I know it was not a GM because they know we record everything and we do not put up with stuff like that. Ever.
So the simple answer is: All bot reports are handled the same way and yes we know that farmers like to send bot reports to harass people. That only makes us look at them more.
PS GMs will always have "=" in thier name. Example =GM=Jerrand= or =spam= Normal players can not do this.
true this would be the case but he pmed me foirst and said please respond in the petition window then one popped up and he began talking in it. i am sure it was a gm spam i beleive i saved screenies some where of the incident as well
im not so nieave to be fooled by some one prentednding to be a gm i got my share of trusting people sone is OB :P
Think of the limitless possibilities that exist with this situation.. Here's a BIG OBVIOUS one, that I'd bet any Real money on is what actually happened, based on past experience and the way spam worded his/her responses.
Lets say I have an account username: 123 Pw 456, and on that I have a level 71 character which I have used a 3rd party program to level that high, and 2nd party sales to get adena to buy the gear I have in-game.
For $20 US, I purchase a second serial key, create a new account username abc, pw: def, and trade all the in game items on 123 to abc.
I then log in on 123 and start deleveling myself while getting on abc and petitioning GMs and telling my friends 123's account was hacked.
All goes well, until your friends start telling you you should post on the forums about the lack of attention you get, so you lie and say you can't, and now they do it for you. Meanwhile, you still have all the gear and items you are now trying to get back out of NCSoft for 123's account after already (apparently) very very very graciously being given your lost XP back. Now let's see. We can make a new char on abc's account, and sell all those items in Giran and make back the money you had to get 2nd party, basically doubling how much you got in the first place.
NCSoft takes their time investigating this and resolving the issues at hand, only to find out it was you all along.
Let me ask this: If you know all the items have been deleted off the char, then obviously you can login to the account now. Has your Real Life friend watched you login to the account to see everything gone? Have they also watched you login to your mirrored account to see if the items are on that one? My best guess is No for both.
Remember, this is just a THEORY of what COULD HAVE happened. I give my $15 and a round of applause to NCSoft for not dishing out full a grade sets to everyone who claims to have been hijacked.
Well done!
I believe the GM's have the ability to see this with ease so i think you are wrong. If she simply traded items accross acc's they would be able to trace the items and her IP and clearly see the items sitting on her other account. Then ban her for her troubles.
thank you for saving me the trouble, yes it would of also be impossible for her to do that seeing as we spam traded her while she deleted items makin it almost impossible to get other people trade ins... im talkin 20 players... al spamming trade....the gear was deleted...on all 5 of her characters...
i can also tell you when someone gets hijacked..its not funny and it always isn't someone trying to get [censored] out of ncsoft...or they have automatically used a 3rd person program....go back to the drama loving blah!.
no I am sure its not but the odds of it happening are so rare i mean fro some one to just stumble upon your acct name or BD or pass the odds are astronomical but it could happen
what is a more likely reason is maybe the acct was stolen maybe her char name happens to be the acct name ( not uncommon) and maybe she had a happy birth day title on in game ( again not un common) given that, you have a not too bad shot at resetting the pass word I am sure if you watch for people like that it would work. maybe it was a vengeful ex clannie who she used to trust its just the odds of this is hardly likely , most likely fault lies with her for saying too much to the wrong people
But threes also the chance that she wants to pull one over on nc soft it’s a tricky scenario and I am glad 1 am not involved with it
thank you for saving me the trouble, yes it would of also be impossible for her to do that seeing as we spam traded her while she deleted items makin it almost impossible to get other people trade ins... im talkin 20 players... al spamming trade....the gear was deleted...on all 5 of her characters...
i can also tell you when someone gets hijacked..its not funny and it always isn't someone trying to get [censored] out of ncsoft...or they have automatically used a 3rd person program....go back to the drama loving blah!.
Now look at what you just said, it doesn't make sense for two reasons. 1: how did you know WHEN the items were deleted? If what you said was true, that after the hijack they were botted and deleveled, Then how do you know when? Secondly, you just said while SHE deleted, which is probably just a typo, but who's to say it isn't a Freudian slip?
And causing drama is when you publically post about how crappy said company's service is on said companies public forums. The simple fact that I responded to them doesn't mean I'm the one starting drama.
yes i said she.. i can't deny it im not going to , because i know who did it..the fact is i havfe takin the IP provided by ncsoft, and traced it back to maryland the ip that had her pW changed..
the only person we knew there was wintersky and jiriki who both left the game on a bad note, i have a feeling this is personal revenge for the reason she left....they knew alot about the player, I.E birthday which really isn't hard to get outta people ..I.E how old are you....whats your sign crap like that then it comes down to picking out a date or something.....wintersky is a female player that was very mad at the player and IMO was willing to do this.
i have contacted teh maryland comcast company requesting information about the I.P with any luck i will find a way to get what i want to supply the police with it in there report .