There's a staff of GM's who answer petitions even though they don't show up on the GM list.
I should tell you now though that they will not care that you are being KSed. If the people doing it are automated then you can report them for third party use, but otherwise you will get a message that the GM's do not get involved with ingame disputes and that you should settle it yourself.
In other words.. kill them if you can, otherwise, go somewhere else.
hes technically not wrong with the title of this post. Things have changed on gustin from previous chronciles. You used to be able to petition and within 15 minutes you be having a conversation with a live gm, normally they couldnt help you with [censored] but at least you were talking to someone. Now it takes 1-2 days for them to respond and normally its when your not ingame, so you log in and they autoresponse appoglozing for not being there blah blah. I miss the old days were at least you could talk to someone, even it wasnt helpful. I guess ncsoft figured it was to expensive to have someone on the payroll answering players questions all day, now they have an automated system with 1-2 that manage it. some customer support
I think part of it is for you to reduce reliance on using the /gm command. They are trying to make you use the web site. If you recall a few months ago that the system message kept repeating about slow GM response and to please make reports through the web site.