Customer Service question

General Discussion Started Last reply 11 posts
I have a serious question, I'm not trying to be sarcastic (although it might sound that way, sorry) Are there any live GM's in L2? I have been putting in petition after petition over the last week because our server (TEON) starter areas are ALL over run with "automated people". Literally dozens of them in each starter town.
What on earth are they doing? They are not farming or leveling. They ALL just run around town randomly. Some (only some) attack the guards. It is very very strange.
Like I said, there are dozens in EACH starter town. For over a week. Just running around town.
Is there a way to get in touch with a "live" GM or customer service person???
I pay my monthly fee, it would be nice to get some customer support.
Any live gm's? There all asleep on the job ;)

it better off using support.lineage2.com

Any live gm's? There all asleep on the job ;)

it better off using support.lineage2.com



You're not helping the issue!
It's to late to go into depth now, But i can answer your question later or in a PM.
If you like, I just dont understand these 2 things
1) why all the "automated people" are running around for over a week doing NOTHING.
2) Why NCSoft provides no customer Service in this game. They are a great company in all of their other games in this respect

If you like, I just dont understand these 2 things
1) why all the "automated people" are running around for over a week doing NOTHING.
2) Why NCSoft provides no customer Service in this game. They are a great company in all of their other games in this respect



1#It's to broad of a question to tackle at this late in the nite...But these players are bots, every game has them. And they are being taken care of but it's a slow process.

2# Their are GM's on 24/7... They are just not visable ingame.
Greetings,


If you like, I just dont understand these 2 things
1) why all the "automated people" are running around for over a week doing NOTHING.
2) Why NCSoft provides no customer Service in this game. They are a great company in all of their other games in this respect



Perhaps I can be of assistance.

1) your question is vague at best. Could you be less clear, because I'm understading way too much here.

2) You are barking up the wrong tree. I always find it hilarious to see peeps yell stuff at deaf people. They are DEAF, they can't hear a thing ! use support.lineage2.com for best results these days.

Thank you for using board support. If I can be of further assistance, please don't hesitate to ask.

Have Fun ! ™

BoardPK
Official Board Devil


Greetings,


If you like, I just dont understand these 2 things
1) why all the "automated people" are running around for over a week doing NOTHING.
2) Why NCSoft provides no customer Service in this game. They are a great company in all of their other games in this respect



Perhaps I can be of assistance.

1) your question is vague at best. Could you be less clear, because I'm understading way too much here.

2) You are barking up the wrong tree. I always find it hilarious to see peeps yell stuff at deaf people. They are DEAF, they can't hear a thing ! use support.lineage2.com for best results these days.

Thank you for using board support. If I can be of further assistance, please don't hesitate to ask.

Have Fun ! ™

BoardPK
Official Board Devil





yeah........thanks...........
They are online, just not visible.

Running around town aimlessly means software malfunction on their end.
they do it on Gustin too. All with "fgjkjkgf99888" names. And it's not that meaningless running, I see them running to gatekeeper in DEV, shop or warehouse, they disappear at GK, sometimes see them around Dark Forest or Altar of the rites. They are all in bronze with tarbars. Seems to me like there are more groups, some hunting, some collecting money/mats, and possibly scrolling to specific town (there is quest for SoE to Giran in DEV). Or they use wrong scroll and appear around the corner? :) what for?
Any answer you receive in an in-game petition is from a person (a "live" GM). We appreciate all reports that players send us. You can also use the Support web site to contact the team, but please understand that the GM team cannot share any information about the results of an investigation due to privacy concerns.

Please see this thread (http://boards.lineage2.com/showflat.php?Cat=&Number=442966) for more information about our stance on User Agreement violations and the actions we are taking to combat them. Thank you!