Last siege weekend for kain, 11 days ago i submitted an ingame petition. I got a response from a live gm and explianed what happend. They then sent my email a response with 4 or 5 questions about what happend. I answered all of the questions about 1 day later. After waiting and waiting for 5 days, still no response. So i did like a bump and asked how this was going. As of right now, still no response 11 days later.
Does anyone even work the support anymore? This is just ******ed. Not even a response saying they were looking into it and testing stuff with what happend, nothing at all. No response saying they even recieved my bug report.
So now there is barely any ingame support, and no out of game support either? What is going on, would like a response about this thread, or better yet, my bug report that has been issued 11 days ago.
If I remember correctly I once sent a petition/question to support 1 year back.
Come to think of it I never did get a response to that 1.
I think it was about the most talked about annoyence that started to show back then and is now allmost writen about like every other day.
On the other hand other petitions did get answered...
Last siege weekend for kain, 11 days ago i submitted an ingame petition. I got a response from a live gm and explianed what happend. They then sent my email a response with 4 or 5 questions about what happend. I answered all of the questions about 1 day later. After waiting and waiting for 5 days, still no response. So i did like a bump and asked how this was going. As of right now, still no response 11 days later.
Does anyone even work the support anymore? This is just ******ed. Not even a response saying they were looking into it and testing stuff with what happend, nothing at all. No response saying they even recieved my bug report.
So now there is barely any ingame support, and no out of game support either? What is going on, would like a response about this thread, or better yet, my bug report that has been issued 11 days ago.
one time I had to send threee petitions and flame like a mad man on the ingame board and peitions in game to get a response to a clan glitch I was having.
It seems commonf or thier support to send you back an e-mail in respponse to a ticket, telling you to send in a ticket about your problem o.O
Last siege weekend for kain, 11 days ago i submitted an ingame petition. I got a response from a live gm and explianed what happend. They then sent my email a response with 4 or 5 questions about what happend. I answered all of the questions about 1 day later. After waiting and waiting for 5 days, still no response. So i did like a bump and asked how this was going. As of right now, still no response 11 days later.
Does anyone even work the support anymore? This is just ******ed. Not even a response saying they were looking into it and testing stuff with what happend, nothing at all. No response saying they even recieved my bug report.
So now there is barely any ingame support, and no out of game support either? What is going on, would like a response about this thread, or better yet, my bug report that has been issued 11 days ago.
I have reviewed your ticket. It was entered as a bug report. Most bug reports are not replied to unless more information is needed during testing. Usually there is a special notice given to customers in the first ticket telling them how the QA process works and not to expect a reply. You did not receive that response, and I apologize for that.
With all of that said, I can say that your report is being worked on.
yea i did a petition for a guy that was useing some sort of program, he was spamming lines in chat so fast and long, no normal macro can write that much text.
so i contacted a GM, he sayed i'll investigate, ok i think fine and at that time this dude was still spaming like hell.
next day again, and that dayover again ... so starting to think here FOR JEZUS SAKE COUNT THE NUMBER OF CHARS PER LINE !!! that dude is spaming faster then any normal human can write, monster lines repeating at an interval of like 5sec noway to type that fast oO. what happent to this dude ... well he is still spaming that text every day!.
next example:
a friend of me sends in a screenshot from a guy that was useing the so called "zoom ****" why we know he was useing it .... cus he had over 100 people on 1shot and all looked like ants, the camera view was that high !!! (the person of that screenie was that stupide to post it on the forums) do you think NCSoft baned that guy, Nooooooooo he is still in game.
ohwell i don't give a darn anymore cus it won't help if i care to report. why report something, notting is done about it.
Last siege weekend for kain, 11 days ago i submitted an ingame petition. I got a response from a live gm and explianed what happend. They then sent my email a response with 4 or 5 questions about what happend. I answered all of the questions about 1 day later. After waiting and waiting for 5 days, still no response. So i did like a bump and asked how this was going. As of right now, still no response 11 days later.
Does anyone even work the support anymore? This is just ******ed. Not even a response saying they were looking into it and testing stuff with what happend, nothing at all. No response saying they even recieved my bug report.
So now there is barely any ingame support, and no out of game support either? What is going on, would like a response about this thread, or better yet, my bug report that has been issued 11 days ago.
I have reviewed your ticket. It was entered as a bug report. Most bug reports are not replied to unless more information is needed during testing. Usually there is a special notice given to customers in the first ticket telling them how the QA process works and not to expect a reply. You did not receive that response, and I apologize for that.
With all of that said, I can say that your report is being worked on.
Thanks
~spam
thanks for the reply and sorry for the misunderstanding on my part as well. Just figured I would have some communication about it.