so I'm doing my 75 quest after grinding out 10 hours of EXP yesterday....
you can guess whats coming. I'm running to the NPC outside Oren to start the quest when my game blackscreens for over a minute, no vent lag, no internet lag. Nothing wrong with my conection. over a minute later the server catches up and I'm dead on the floor with -4% and I have also deleved.
So I think aah ok np i'll just reaise it with support and get my level back, since the lag issues was their fault.
AFTER 4 petitions I'm still waiting for a GM to use their head and give me a non copy and paste reply. Your customer service is a disgrace. Apprently I am supposed to receive an email explaining why your teir 1 tards cannot give me back the exp i lost due to your server lag. I still have not received the email over 30mins ago.
You won't get your exp back, and yes BREZ FTW. There's no way to prove it wasn't your connection, or a connection between you and their servers (which believe it or not, they don't control).
lvl 75 and you still think gms will give xp back because of a lag death? wow...
Was thinking the same thing. Sry but there is no way you are getting your xp back. but if you do plz tell i have a couple of days gameplay i like to get back then :)
Blackscreens for me usually happen whent he game gets locked up loading - that is, in my experience, on my end even if everything else keeps working fine (i.e. I can tab out and surf during a blackscreen).
My parties always get impatient and produce a lot of chat while this happens.
so I'm doing my 75 quest after grinding out 10 hours of EXP yesterday....
you can guess whats coming. I'm running to the NPC outside Oren to start the quest when my game blackscreens for over a minute, no vent lag, no internet lag. Nothing wrong with my conection. over a minute later the server catches up and I'm dead on the floor with -4% and I have also deleved.
So I think aah ok np i'll just reaise it with support and get my level back, since the lag issues was their fault.
AFTER 4 petitions I'm still waiting for a GM to use their head and give me a non copy and paste reply. Your customer service is a disgrace. Apprently I am supposed to receive an email explaining why your teir 1 tards cannot give me back the exp i lost due to your server lag. I still have not received the email over 30mins ago.
Sort it out ffs
Dear Mr. Excaliblur,
Due to the unpredictable nature of the internet, it is impossible to determine the cause of your "lag." As we have confirmed that there was no malfunction at NCsoft’s Data Center or internal network at the time of your complaint, we can only blame this problem on one of the many networks between your computer and our Data Center. Due to the fact we found no errors on our side we can not reimburse items or experience to you at this time.
In the case of massive disconnect (5000+ accounts) we will consider reimbursement even if the problem was not with our internal network. We do this as a service to our customers. I apologize for any inconvenience you may have suffered.
Good luck and happy hunting,
~spam
PS Please refrain from personal attacks on these forums.
so I'm doing my 75 quest after grinding out 10 hours of EXP yesterday....
you can guess whats coming. I'm running to the NPC outside Oren to start the quest when my game blackscreens for over a minute, no vent lag, no internet lag. Nothing wrong with my conection. over a minute later the server catches up and I'm dead on the floor with -4% and I have also deleved.
So I think aah ok np i'll just reaise it with support and get my level back, since the lag issues was their fault.
AFTER 4 petitions I'm still waiting for a GM to use their head and give me a non copy and paste reply. Your customer service is a disgrace. Apprently I am supposed to receive an email explaining why your teir 1 tards cannot give me back the exp i lost due to your server lag. I still have not received the email over 30mins ago.
Sort it out ffs
Dear Mr. Excaliblur,
Due to the unpredictable nature of the internet, it is impossible to determine the cause of your "lag." As we have confirmed that there was no malfunction at NCsoft’s Data Center or internal network at the time of your complaint, we can only blame this problem on one of the many networks between your computer and our Data Center. Due to the fact we found no errors on our side we can not reimburse items or experience to you at this time.
In the case of massive disconnect (5000+ accounts) we will consider reimbursement even if the problem was not with our internal network. We do this as a service to our customers. I apologize for any inconvenience you may have suffered.
Good luck and happy hunting,
~spam
PS Please refrain from personal attack on these forums.
So, in my everyday life I spend time as a security and network engineer. Every single day I have to try to explain to people that just because they cannot connect or are experiencing lag when they remotely try to access our machines does not mean that it is OUR problem.
My friend calls this the "Matrix Effect". He says people who know nothing about the computers think it’s like The Matrix. Stuff just happens for no reason and everything is inherently networked together. You can **** any computer just because it’s sitting there and that if there is a problem it's always at the endpoint. It’s very frustrating because people just think that computers “are,” and think nothing of the infrastructure involved in making it seem that way.
:eek: What astoundingly unprofessional and immature behaviour!
Wouldn't you get annoyed after two years of that same constant whining and complaining from customers (where most have no actual idea how to run a GM based game and keep it going) giving you their ideas on what they think the service should be run like and insulted in every way possible.
I'd become quite the edgy person after 2 years of that.
Hey, we may not have the best Support of the games out there, but at least spam or anyone for NCSoft hasn't gone out like this (http://www.leftcorner.com/swg/ff/ff6.htm#) guy. :)
The wow is for immediately assuming the problem must be with NCSoft.
And haha at that feature article. :p
Yeah I had tears when I read that the first time. I think that's how I'd be if I would have had a job like that. I can't deal with people too well, so I stuck myself in the back dealing with the servers themselves.
The wow is for immediately assuming the problem must be with NCSoft.
And haha at that feature article. :p
Typically when everyone yells in shout chat "hey did everyone else get DCed and die?" and 30+ people respond in an affirmative manor that's generally a good indication the event in question was not a "client side issue." 4% at 75 for some support related classes is easily 1% an hour, 4 hours of solid work and SS loss. I know I'm a noblesse.
And I'm sorry I'll refrain from using derogatory words on this forum as they are clearly more of a issue than North American L2 GM service.
Hey, we may not have the best Support of the games out there, but at least spam or anyone for NCSoft hasn't gone out like this (http://www.leftcorner.com/swg/ff/ff6.htm#) guy. :)
Hahaha! this is so bloody funny.thanks for saving my day :D :D
lvl 75 and you still think gms will give xp back because of a lag death? wow...
Hi XXXXX it worked for me. Lost full XP in heart once due to server, petitioned and got it back. Don't wow him. Wow GMs that don't care.
Completely different situation. As a 75 you should know that. :p
He and I both died to lag issues at a high levels that we believed were out of our control and petitioned to recieve reimbursed XP. That was the issue here. Do not patronize me. I'd be embarassed if I had 10k+ posts and I was only level 57. Play the game before you start talking like you know it.
lvl 75 and you still think gms will give xp back because of a lag death? wow...
Hi XXXXX it worked for me. Lost full XP in heart once due to server, petitioned and got it back. Don't wow him. Wow GMs that don't care.
Completely different situation. As a 75 you should know that. :p
He and I both died to lag issues at a high levels that we believed were out of our control and petitioned to recieve reimbursed XP. That was the issue here. Do not patronize me. I'd be embarassed if I had 10k+ posts and I was only level 57. Play the game before you start talking like you know it.
Oh boo hoo! You made fun of my levels and post count!!! *Cry!*
At least, even at my low level, I understand the difference between lag and a server crash.