Most who see me on the boards know I'm quite critical of the GM's/Dev's/Customer Support here in the world of L2. However, the GM's gained some points in my book this past weekend. A good friend of mine who has a full DC Robe set was having some lag issues and apparently had both her warehouse window and NPC shop window up. (verified by the gm's later) She accidentally thru lag issues, NPC'd her entire DC set.
To keep it short after sending in two seperate support tickets and talking with GM's her issue was moved up tier by tier to a gm with power to solve her issue. In less than 4 hours she had all her gear returned.
We had a couple issues with lost gear due to the lag deaths experienced yesterday. It was pretty much server wide, I'm betting they got blasted by petitions yesterday afternoon.
Good story: The server disconnected everyone (but didn't crash), including me. I died. I petitioned it, and a few hours later, got my xp back (because it was a server-side disconnect though).
But I have to include a bad story. The character data for one of my friends was corrupted, with the result that she couldn't log in and stay in game for more than a few minutes. The GM's told her the character was bugged. Instead of fixing the character, or at least giving her a same character, they told her to reroll. She spent a year on that character. She quit instead.
Good story: The server disconnected everyone (but didn't crash), including me. I died. I petitioned it, and a few hours later, got my xp back (because it was a server-side disconnect though).
But I have to include a bad story. The character data for one of my friends was corrupted, with the result that she couldn't log in and stay in game for more than a few minutes. The GM's told her the character was bugged. Instead of fixing the character, or at least giving her a same character, they told her to reroll. She spent a year on that character. She quit instead.
Oh cmon now.. I find that really hard to believe. They told her to reroll?
That is amazing. I got to baium my first try and misclicked an SOE, probably from a combo of lag and the screen shaking. I was nicely told too bad so sad.
That is amazing. I got to baium my first try and misclicked an SOE, probably from a combo of lag and the screen shaking. I was nicely told too bad so sad.
Your friend is very lucky. Unfortunately my friend hasn't been quite so lucky.
I'm guessing the crash was server wide as we are both on Gustin, unlike yourself. When it happened he was at his usual spot soloing (he's Necro and next to the Cemetery). As the server went down he could see that a Doom Knight had come up behind him, normally not a problem. However you can't kill something if you can't move.
When the server came back up he could see immediately on the log in that not only was he dead but he'd also lost his Avadon +4 robe. When he came back on line it was nowhere to be seen so we are guessing someone picked it up in between.
He petitioned the GM - they surely can't claim crashed servers are part of the game like the normal response - and eventually got a response saying they had sent him an email.......
Still waiting for the email to turn up. He's gonna try petitioning again though he doesn't hold out much hope :mad:
But I have to include a bad story. The character data for one of my friends was corrupted, with the result that she couldn't log in and stay in game for more than a few minutes. The GM's told her the character was bugged. Instead of fixing the character, or at least giving her a same character, they told her to reroll. She spent a year on that character. She quit instead.
hmm, the ingame GM do something if u petition, but if u cant login and mail to the "tech support" ... omg
u wrote mails with details .. auto answer
next detailed mail ... auto answer
next angry detailed mail ... auto answer
yay this suxx.. u know that evrything is ok , ur provider tested evrything , all other things works...
then ur lucky to stay long enough ingame to petition ... and ur toon works again :eek:
i know alot friends who got same probs in the last weeks ... the tech support is a 100% a "3rd party prog" ...
all autoanswered without helping anyone :confused:
Her nephew still plays the game, and has confirmed it, her character was corrupted, they told her she had to make a new one/play an alt if she wanted to keep playing Lineage 2. I couldn't believe it either, but I have seen her log in/log out/log in/log out every 5-10 minutes, she's on my friends list.
He petitioned the GM - they surely can't claim crashed servers are part of the game like the normal response - and eventually got a response saying they had sent him an email.......
I am sure under "game features" you will find server crashes. :D