Why do all of my petitions get responded to by email now? Why does that email not contain the original petition? Why has NCSoft stopped correcting errors they previously corrected?
example: Durring a recent siege, 50% of us would DC upon returning to clan hall. Return to clan hall should refund 50% of lost exp, but because of the crit errors, we would relog in clan hall with no exp return. Petitioning the problem used to get you your exp back, but I have been informed(by email) that NCSoft no longer returns the lost exp due to game glitches. What gives?
NCsoft’s Austin business has announced an immediate restructuring within its organization that included the difficult task of reducing members of its workforce. The online games industry is one that is continually changing with the scaling up and down of business based on product launches and product development schedules. Over the past two and a half years NCsoft has launched six major titles into the North American market and has grown with each title launch. As the company continues to grow its live products and prepares its next set of major online game releases for later in 2006 and 2007, the company sees a slowdown in its launch pattern and the need to streamline its business. For this reason, NCsoft has reduced its 300 person workforce in Austin by approximately 70 people to accommodate this change. This decision has no impact on the schedules of any projects currently in development and service to NCsoft’s current games will continue without interruption.
What did we expect? It says service will continue without interruption, not that service will be as good as it was (which wasn't very good to begin with).