Wow, I am bored to death with old games. I've been playing them for 2 days now.
The point is this. I have 3 accounts. I am one of the unfortunate ones who had the master password and game password the same, and both have been reset. I know the birthday on all accounts cause they're all mine, but I just don't remember what the answer is to the secret question. I was 90% sure I knew it, but I kept getting a message saying it's not working. I read on l2guru about how some people had to try over 25 times with the correct answers before they got in, but mine just doesn't work.
I submitted a question to suport giving all my info, but I do not want to wait a week for an answer :(.
And the phone number provided to billing is ALWAYS busy.
I just wanted to make sure there isin't some other way to reset the passwords. Has anyone else had this problem but they managed to solve it? Has anyone gotten a response yet from support if you did ask a question? If yes, how long did it take? Thx for the help!
The Support web site and phone number are the only ways to get assistance if you've forgotten your birthday or secret question/answer. I'm sorry for the wait, but we're trying to help everyone as fast as we can!
Well....I have same problem too... have 2 accounts and dont know the right answer ;/ (Was 100% sure but didnt work) So after 1-2 hours biting into my Keyboard i send a E Mail to Support.... well Im waiting.... 12h atm .... Just hope get my Infos soon.... WANNA PLAY :( (Well Hope dies last)
i have the same exact problem, i know the answer to my question but it says im wrong. i sent a question but they have not responded. im really bored to. so i have taken REALLY long showers and a nap to make time go faster :). and why sdid this only happen to some people? some of my friends are in the game and were able to sign into the plaync account with no problem. why us?
good to see I'm not the only one..... I thought I was hacked .... I know the answer to the question for 100% but it does not work for 1 of my 2 accounts. Hopefully they fix it soon. Yesterday I made level 70, today I can't even log :|
Think cant be helped... But waiting is not 1 off my big talents .... dunno what to do .... already picks out some old SNES games .... Just hope get Infos before WE comes.... A WE without La2????? Well I can play HangmanTree if i cant play at WE
I'm in the same situation. My account for PlayNC is the same for L2. I can not reset any of them since I no longer recall the hint answer. I no longer have my unique ID email, since it was probably automaticly deleted when my email account got full. I sent every thing I remembered at that time to prove me as owner of the account. And has you can see I'm logged in here. I sent a mesage to suport at 10AM, it's 23PM now and I still have no answer. I understand the requests for this may be many, and it takes a while to get replies back. But since this issue as nothing to do with the players, extra staff should be working on this matter. After all it's only the players who have no way to log on their accounts without help that lose. The Community loses too, and so does NCSoft. NCSoft is responsible for security, be it in terms of our private information or on other matters regarding the game itself. It is not the players fault something got exploited, and encrypted information was compromised. There are thousands of players out there having the same problems we do. Honestly, it would have been so much easier somone from support had sent us some kind of randomised key to our emails. I don't think they know our email passwords do they? Whoever "they" are.
I posted here to make a simple request. I would like to have someone from the staff reply here or pm me if such a thing is possible. I just want to know if the staff is really interested in supporting their customers, or if customers are just mere numbers that happen to pay a fee every month. My Regards.
(EDIT: It seems I took a bit too long writing this and replys where just entering while I wrote. Glad to know Staff's working on it Mistryl. I do not mind waiting another 13 hours if that means I'll get my account back. Also hoping something like this does not repeat itself.)
I know the birthday on all accounts cause they're all mine, but I just don't remember what the answer is to the secret question. I was 90% sure I knew it, but I kept getting a message saying it's not working.
The answer you type in is case-sensitive. If you typed 'Dallas, tx' as the original answer, it will not accept 'dallas, tx' now, nor 'Dallas, TX' either.
Can I just put the last four digits of my CC or something! ****!!!
I followed the advice of some people and also included the last 4 digits of all my credit cards in the support question. According to some people if you don't know the cd key (I have it for 1 account, but other 2 were purchased online and I never wrote it down), they will ask you for the last 4 digits of the billing credit card. So to skip a step I just put it all into one question.
I guess it's back to ROME:Total War for a couple more days.
It was funny though, I saw a screenshot on l2guru of giran and there were only 6 people there :D.
So for people who asked NCSOFT to remove lag, your wish has come true lol. But it also removed all the players as well, so it's probably like playing single player RPG now.
It would of been so much easier if they had generated random passwords for everyone and emailed them out :(.
Good luck to you all who can't play. I too hope online support works 24/7 but I doubt it. I haven't even gotten one of those automated responses where it says your question has been received. So obviously something isin't right.
I will keep trying every hour or so till I go to bed to try and reset the password myself, but I'm not about to get obsessed with it.
All in all it's just bad timing. Vacation from work, extreme weather, and no Lineage2 to relax is a recipe for disaster :o.
Ahm ok U sure short of right Kayrhandro , Well i think we all some kind of angry and/or depressed about that... But well.... Even PlayNC and staff are just humans and u dont know WHY servers get down and this Reset of our PW was necesary ( god my english ;) ) ! ! ! So just let wait a little time... they say they woudt answer nearly 24h about getting a E Mail... so dont give up hope ^^ ... Well i do not.... (even when i open my window and wanna jump out of 4 stock of my house) *I must be pretty bored post here so much odd thinks*
my Master Account,game accound and secret question are all the same, All I get are emails saying unsuccesful password reset. Been trying to call phoneline all day and all I get is a busy signal. I already try a support ticket yesterday. I'm still waiting on a reply.
Join the club. It took me an hour last night to finally get into my plaync account. After repeatedly telling me that my pass and my password hint answer were wrong it finally decided that Ooo yeah! she's got it right after all!! Now, my bf's acct is another story. I sent in a ticket on that one and I got back an email saying that it appeared the issue was resolved and they were closing my request ticket! Great. Now what do I do?
I just want to know if the staff is really interested in supporting they customers, or if customer are just mere numbers that happen to pay a fee every month. My Regards.
As a general policy, PlayNC does not send emails to change or verify a password. In addition, the email address on the account may be invalid or not up-to-date, so a similar problem would arise.
All tickets and calls are being addressed as quickly as possible, and we are of course interested in supporting our players. Please rest assured that we are working hard to help everyone as soon as we can. Thank you!
I am in the same boat. Used a bogus question/answer because I never expected to have to use my own password hint question. Why would I expect someone to change my master account out from under me? ^_~
Beyond the massive numbers of customers L2 will lose because of this incident, the biggest problem I see is those of us who have our credit cards auto-billing. Not only are we losing the ability to play the game we are paying for (btw I'd love a discount on this month for the lost days.. *cough*) but also some people are going to be auto-billed while they can't get into their accounts. What if those people didn't want to or can't afford the auto billing?
I fear for the people who don't have the money on their debit cards.. get auto-billed because they can't cancel it and end up overdrafted or worse.. can't pay a bill and lose a utility or miss a car payment. NC had better get support working double time before the sharks.. er.. lawyers start swarming. ;)
Well thats all fine and good Mistryl. But what am I supposed to do now? Neither of us has access to his account information due to the fact that he's in Iraq, Im in Texas and his info is in storage in Florida.
Well thats all fine and good Mistryl. But what am I supposed to do now? Neither of us has access to his account information due to the fact that he's in Iraq, Im in Texas and his info is in storage in Florida.
Drive over to Austin and pay NCSOFT a personal visit :D. And the only way you will leave is either with a new password or in handcuffs :p.
I just want to know if the staff is really interested in supporting they customers, or if customer are just mere numbers that happen to pay a fee every month. My Regards.
As a general policy, PlayNC does not send emails to change or verify a password. In addition, the email address on the account may be invalid or not up-to-date, so a similar problem would arise.
All tickets and calls are being addressed as quickly as possible, and we are of course interested in supporting our players. Please rest assured that we are working hard to help everyone as soon as we can. Thank you!
Ahm ok U sure short of right Kayrhandro , Well i think we all some kind of angry and/or depressed about that... But well.... Even PlayNC and staff are just humans and u dont know WHY servers get down and this Reset of our PW was necesary ( god my english ;) ) ! ! ! So just let wait a little time... they say they woudt answer nearly 24h about getting a E Mail... so dont give up hope ^^ ... Well i do not.... (even when i open my window and wanna jump out of 4 stock of my house) *I must be pretty bored post here so much odd thinks*
I did not lose hope m8, otherwise I wouldn't have written the post. Just wanna fell the staffs all in to solve this problem as soon as humanlly possible. And I guess I'll people here want the same. Don't mind waiting, just want to see the problem solved has we all do.
OMG where did you get a photo of my grandmother :p.
Anyways, how many companies you know of that have 24 hours customer support in the US? And I'm not talking about emergencies or something, just regular customer support. I can't think of many. And not to mention weekend support either. If we don't get answers tomorrow we will have to wait until monday.
I just want to know if the staff is really interested in supporting they customers, or if customer are just mere numbers that happen to pay a fee every month. My Regards.
As a general policy, PlayNC does not send emails to change or verify a password. In addition, the email address on the account may be invalid or not up-to-date, so a similar problem would arise.
All tickets and calls are being addressed as quickly as possible, and we are of course interested in supporting our players. Please rest assured that we are working hard to help everyone as soon as we can. Thank you!
Again thank you for the reply Mistryl. It's good to know Staff's trying his best are trying your best to resolve this matter. As I said I don't mind waiting as long as I can go back to play.
Again thanks for the reply.
My Regards.
If we don't get answers tomorrow we will have to wait until monday.
plaync wants to wants to offer us the "best customer support" they have already put is through enough hassel so what will it cost them to have the staff work over-time? its their fault we are even in this mess
But even those who know the PW for Secret Answer have trouble with it ^^ But I think we soon be abel to play again...AND THIS TIME I WRITE THIS ANSWER DOWN ON PAPER :)
@Noil... I really dont wanna take side ( icant play eigther with my wife) but its a little to easy just say PlayNC is to blame...There must be a good reason for emergency shut down .... Maybe we can thk those lot bots etc ...well who knows
Yeah sure but i have some friends who are playing atm.... well im sure i know my PW but cant be helped...I just can sit and wait .... lol i HATE to wait ^^
I called customer support today and they were able to give me my account back...they were even able to pull up the online support ticket I logged and work off of that.
The lady I spoke with said its much better to call them than to submit a ticket because it takes soooo long for them to respond.
They reset my master account password and sent me an email with the temporary pw. I was then able to log in and reset everything. I too KNEW exactly what my secret answer was but it wasn't working.
The number is 512-225-6359 Open at like 12pm Central.
That would work fine with only one account on a credit card. But I have mine and my fiance's. Plus we only keep one credit card, if we block all transfers to ncsoft then when we finally are able to play we will have to deal with all the hoopla of telling the credit card company nevermind.
Hmm ok i try later to call them... a stupid question... im in germany and here its 1 am... can some1 gimme a hint when they open and what time is there atm ;) *Yeah stupid but i need LA2 back*
Hmm ok i try later to call them... a stupid question... im in germany and here its 1 am... can some1 gimme a hint when they open and what time is there atm ;) *Yeah stupid but i need LA2 back*
I called customer support today and they were able to give me my account back...they were even able to pull up the online support ticket I logged and work off of that.
The lady I spoke with said its much better to call them than to submit a ticket because it takes soooo long for them to respond.
They reset my master account password and sent me an email with the temporary pw. I was then able to log in and reset everything. I too KNEW exactly what my secret answer was but it wasn't working.
The number is 512-225-6359 Open at like 12pm Central.
That's what I would imagine it would be like, but I have been getting busy signals all freaking day..Not even put on hold, just busy signals =/
Hey thx for that ^^ OUCH that means i need to call them at 8.00 PM at my time .... thats are 18hours ;) 18 hours....ouch
But first thx ...if its help its worth it...*English on phone....i can write and read.....speak pretty good as well....but understanding ..... .... ....*
Just ask them if you don't understand, they have a lot of international customers.I don't know if waiting till eight will do the trick (and I did totally mess up the conversion), because the weekend is coming over there (I think - the conversion thing confuses me massively).
PS: And no, you automatically fixed my mistake in your head first time - they are open starting eight in the evening, until midnightish.
My situation is same as M4r1us, but have only 2 account in L2
i send 3 petitions, he first at 7AM today and any anwser come to me from NC Support
If in 2 hours i dont log in game i will cancel my account!
When the NC presents a bill to my CC administrator if have any problem my access is blocked imediatly,
But to solve this problem i need wait 24hs or more????
To hell, all bots are logged and farming to sell adenas in internet and me, a poor normal player, cant play?
Ok I confirmed that my master account password is reset, I got a message that I could now log into L2. I go to log into L2 and error message says password does not match account! Whats happening?
I am wondering what sort of ETA people are having with email responses. I emailed about 9pm CST last night and havent heard anything yet. I looked on their Q and A before hand and provided all required info for a password reset so that shouldnt be the problem.
I got my ticket number and its almost 24 hours and nothing yet. I would like some help :(
Are you guys changing the password in the right place? Remember there are two passwords. The one on the PlayNC account and the one on the actual L2 account. To get to the L2 account one you have to click on the Account Details area and reset the password there. To reset the password you have to have the birthdate.
As a general policy, PlayNC does not send emails to change or verify a password. In addition, the email address on the account may be invalid or not up-to-date, so a similar problem would arise.
All tickets and calls are being addressed as quickly as possible, and we are of course interested in supporting our players. Please rest assured that we are working hard to help everyone as soon as we can. Thank you!
ITS COMIC!!!!!!
As a general policy, PlayNC does not send emails to change or verify a password.
But can reset all password and cant solve the problem
... we are working hard to help everyone as soon as we can...
but only 5 hours per day because more this is not necessary
... the email address on the account may be invalid or not up-to-date...
i receive more them 400 email from [email protected] warning about try reset my Master account PW, but a anwser about my petition...nothing
All tickets and calls are being addressed as quickly as possible
my first petition has more them 18hours and i keep without solution
Mystril, we are not fouls, you have a big problem made yourself when reset ALL L2 password but not calculate what will happens after this.
just use [FORGET PASSWORD]. enter your name. birth date. and secret word. then you're done. may have to work on your secret word many times. cause sometimes if you click when server is lagging. you'll get the same error message. so you have to keep on trying and get it at the right time. that was what happened to me too. but now i'm able to play just about 2 hours ago.
I'm pleased with the quantity of people no longer on our server. I guess I'm just cynical. I know my birthday, I ask questions I know the answer to and I have no problems logging in. While I know not everyone bought their accounts who are having these issues, I am sure many will be weeded out for not being on the "up and up."
While I know not everyone bought their accounts who are having these issues, I am sure many will be weeded out for not being on the "up and up."
That brings up a slightly unrelated issue which has me a bit peeved. Quite honestly I am insulted by the fact that some people are lumping legit players into the same category as cheaters and ebayers simply because they can't get into accounts.
It is more secure to have a bogus hint question and answer, plain and simple. If I was going to allow account access to anyone who knows me well enough to guess my account name/birthday and know my dog's name is toby, I might as well make my password "toby" and then feed my credit card directly to the dog. :p
I don't think there is a lot of "lumping" going on but there is a lot of wondering where the common sense went when people created accounts. If one day I somehow forgot my password to an account and was offered the chance to create my own secret question to help me find out this information, I'm sure as hell not gonna ask something like:
1. Booboodafu?
2. What am I thinking about?
3. What color, design, and brand are my underwear right now?
I'm gonna come up with a question that I, and only I, will be able to answer. This stuff comes straight from basic internet security.
Sure, I get upset when I go to my bank and they give me choices like:
1. Name the street you grew up on.
2. Who was your first best friend.
3. What was the name of the elementary school you attended?
when I really just want them to ask what is my favorite type of food.
But, the kicker, I WROTE MY OWN QUESTION. I chose my own destiny when I asked myself, "What was my first car?" There is NOBODY in this game who could easily guess that question, along with my birthday without A LOT of research. BTW, not even my question.
Is it possible. Oh definitely. Likely, maybe a slight chance. Am I worried? Nope. At least I know I made the choice of asking a question that could have been deciphered with hours of effort. If you really want my account after doing all that work. Have at it big boy.
When you set yourself up for failure by creating bogus questions and answers, birthdays, etc., the only person you have to blame is yourself.
Had NCSoft NOT chosen this course of action and let people **** into any and all accounts, we'd all be on the bandwagon complaining about lost items, rollbacks of the servers etc. I feel that someone actually had all of our passwords in their possession for NCSoft to do such a massive lock down. Excluding any alterior motives or conspiracy theories people are passing around, there was no reason for them to do this. There was a breach, they fixed it (fingers crossed), and some people are going to have issues getting their accounts back.
Imagine this was a bank and you had your life savings in it. If someone hacked into the system, wouldn't you expect the bank to take drastic measures to save your money from theft? I don't think many people go to a bank and when asked for a password reminder question create some flippant question they won't remember because they thought it was funny.
There are consequences for our decisions and we have to face them. I am opening myself up to be flamed, harrassed, etc because of my posting here. People who didn't think of appropriate questions, lost their information, had a hard drive crash, had their dog wazz all over the notebook with their passwords, etc., have consequences they will have to face as well.
In all seriousness. To the honest people who lost their accoutn for errors, I wish you good luck and patience in getting them back. But to those people who bought their accounts, perhaps next time you'll remember what happened the day the servers were hacked and get all this information. Or simply, stop buying accounts.
People need to stop posting this. If you havn't done this, the fifty other posts saying this tells them to.
Stop posting it, it's not helping and it makes me want to punch you.
Is it possible. Oh definitely. Likely, maybe a slight chance. Am I worried? Nope.
When you set yourself up for failure by creating bogus questions and answers, birthdays, etc., the only person you have to blame is yourself.
Ok.. but by your same logic, if someone who knows you very well CAN guess your hint question, you AND NCSoft have no one to blame but yourself.
If a stranger hacks your account, it's NCSoft's problem. If someone you know has too much info and lets themself in, guess what babe.. it's your butt and NC does not have to help you.
Maybe you do not have anyone in your life who plays L2 and would know things like.. what you are thinking or what underpants you have, but some of us play L2 with our real life friends.. real life room mates or heaven forbid.. our real life significant others. People who know our account, know our birthday and know our personal life because they ARE our personal life. I am certainly not so naive as to believe these people are incapable of turning on me, or doing something malicious in the heat of an argument. I trust nobody but myself, which is why my password is in my head and when I die it goes to my grave with me. ;)
Sure, NCSoft was most likely doing the right thing to change the passwords, and I certainly believe they had our best interest in mind. That is not the issue. The issue is that there were ways to do the same thing without causing so much chaos, such as setting up an automatic email to notify everyone when their passwords were reset.
Using your bank scenareo, if my bank for some crazy reason changed my PIN number, I bet you they would contact me pretty darn fast to let me know it was changed and what it was changed to. I would not have to answer any silly hint question, and I would not have to wait 48 hours for a response. ;)
Sorry. Your bank would not be sending you an email, phone call or any other expedient method of sending you a PIN. First of all they're bankers. Do they do anything quickly besides take money out of your account for fees?
Secondly, you would have to wait for an official communication via postal mail for them to do that as well which would most likely be computer generated and sent within 2-3 business days in a discreet envelope as not to attract the attention of dumpster divers or mail thieves.
Benny the banker will not be calling you telling you your PIN nor will Orlanda the On-line specialist be emailing you telling you it was changed. You might have to go in and get a cash withdrawal from a check or something for cash in the interim, but there is no quick fix for that either. You gotta wait for Patty the Postwoman to deliver that one little envelope to free up your cash.
This comes from experience. On both sides of the bank.
I got all my info, I sent it all. Everything they ask for and noting. The phone # is busy all day. customer service we or I don't have and never got any from this game. So all you talking all good about L2 and all the stuff in this board, shut up. You not getting anything for sucking up in this board, just shut the hell up if you can help anyone. Keep your sucking up comment to your self.
And M4r1us, i will back to EVE Online, its a little game from a little company, but in them we are respected by the support, developers and GMs, very different of the L2/NCSoft
What happens here its a shame, to fix a problem they create one another greater
thx i just got an answer but i don't know if is good or bad tell me your self:
We are closing this ticket as it appears this issue has been previously reported. All correspondence about this issue will be done on ticket #**************. Please do not reply to this email or submit another duplicate request as that will only cause further delay. Someone will assist you as soon as possible.
Well now I am very angry and dissapointed. After waiting the 24 hours in which I am meant to get a response, and still not having one, I sent another support asking for some help. All I got back was an answer to the second saying do not send duplicate requests - and still no answer on my original issue. Surely if someone had time to answer a newer request from me, to tell me to wait, they could have taken the time to simply provide the service I have been waiting 36 hours to receive.
I am a keen fan of Lineage and until now have had no issues with NCSoft, thinking much of the NC bashing is just emo, I hope that I hear something soon before my mind is changed.
Been 31 hours for me now and longer for others. Wouldn't the sensible course of action be to send everyone their password once to their email. This is going to take ages judging from the time it's taking and how few people are actually saying they recieved their password.
First of all I feel for all of you that have not been able to log in - for me I was able to get back in game in about 5 mins (I know I'm one of the lucky ones) - BUT lets to the math on this one so that people might understand why it is taking so long for Customer Service to get back to you.
Let say there are 5000 accts that people need help in order to reset your password.
Each acct takes CS 10 mins process (includes all the work they have to do to close the ticket).
That is a total of 50,000 mins or 833 1/3 hours.
Now lets say that they have 3 people working on this issue - that is 277 2/3 hours of work per person.
Take a standard 8 hour day = 34.72 days to complete the task of helping those people who are having acct login issues.
Not to rain on everyones day but that might explain why it is taking so long to get back to you.
For the exact reasons you deescribe i picked as hint question pet name that i never had so noone could guess it, ...not even me lol.
The point is that everyone knows that if you pick randomly 1000 gamers and ask them their hint answer at least 30% won't be able to answer.This should matter to a serious company unless these accounts are prepaid!!
Yes i'm starting to think that they don't really care since my account is prepaid till Deecember,and my only real mistake is that i didn't log in my hotmail account (which i used for registering) for more than a month and my messages were deleted.Ok,hang me for this but give me my money back NCsoft
Well i Use TC for LA2....so my Playdays decrease for nothing too....but i hope to get my acc back asap....i try to phone them later.... hopefully as i am i get throw and MAYBE get my acc back
Please do not send in multiple tickets to ask about the status of your first ticket. It only adds more time for the Support Team! There are many people working on this issue, and some team members receive the initial request and check that the ticket is not a duplicate. That's why you are likely to receive an answer on that more quickly.
Also, it seems that there is a misconception about the Support Team's hours. The phone lines are only open for a period of time, but those are not the team's only hours. They are continuing to work on these requests when the phone lines are not open.
Finally, as a general warning to everyone, please keep it constructive when posting on the official message board. Hostile tones or accusations against NCsoft will not speed up the process and can result in action against your board account. Thank you!
First of all I feel for all of you that have not been able to log in - for me I was able to get back in game in about 5 mins (I know I'm one of the lucky ones) - BUT lets to the math on this one so that people might understand why it is taking so long for Customer Service to get back to you.
Let say there are 5000 accts that people need help in order to reset your password.
Each acct takes CS 10 mins process (includes all the work they have to do to close the ticket).
That is a total of 50,000 mins or 833 1/3 hours.
Now lets say that they have 3 people working on this issue - that is 277 2/3 hours of work per person.
Take a standard 8 hour day = 34.72 days to complete the task of helping those people who are having acct login issues.
Not to rain on everyones day but that might explain why it is taking so long to get back to you.
Also, I do not work for NCSoft btw....
there is no way you need to 10 min per acount first of all
i will say that is very easy
1 you have the e-mail let's say [email protected]
2 master acount adminLOL
3 the user have send all the info
4 admin log in acount no password it need to log in for admin only
5 reset the password= a script for a good password that makes password 8-16
6 e-mail password
and that is it no way it takes 10 min per acount i will say 3 min the most
administrator of the website will know that
AND YES IF YOU DID NOT SEND ALL THE INFO IT WILL TAKE MORE THEN 10 MIN
Well I sent my ticket in that night it happened. Then yesterday morning I recieved an email asking for all my info. Sent that in, just checked my email this morning and my password was reset. I did not have that 20 digit ID number from the email. But I did provide them with everthing else that was asked. I was alittle worried it was going to take a week or so but NC actually worked out pretty fast for once :)
If you're annoyed by accusations you should remember that we're talking about people who have their accounts blocked for no reason and see this messageboard as their final effort to make an edge to all this mess.
if you are annoyed i really wonder which word can describe our feelings about all NCSOFT stuff.In my opinion people here have behaved too soft,i expected more exreme reactions
Well I sent my ticket in that night it happened. Then yesterday morning I recieved an email asking for all my info. Sent that in, just checked my email this morning and my password was reset. I did not have that 20 digit ID number from the email. But I did provide them with everthing else that was asked. I was alittle worried it was going to take a week or so but NC actually worked out pretty fast for once :)
I dont suppose u would let me know your ticket number? I want to see around what numbers they are hitting :(
If you're annoyed by accusations you should remember that we're talking about people who have their accounts blocked for no reason and see this messageboard as their final effort to make an edge to all this mess.
I apologize if I indicated that I was "annoyed" as that is not the case. It's simply that such accusations and antagonistic posts will not help anyone in this process, and are inappropriate for the official message board.
I expected to see people going nuts as well. I sent in my ticket as soon as it happend that night too. Unfortunatly, Didnt get anything back from the account support team. o well *crosses fingers*
Secondly, you would have to wait for an official communication via postal mail for them to do that as well which would most likely be computer generated and sent within 2-3 business days in a discreet envelope as not to attract the attention of dumpster divers or mail thieves.
I don't know what bank you worked for, or how many times they have reset someone's account vitals for no fault of that person. Or for that matter how many times they have sent a PIN number at all via the post for any reason... But perhaps you should consider switching banks. My bank does not operate that way. If they sent me my PIN via the post for ANY reason I would be shocked. O_o I would surely get a phone call requesting me to visit my local branch. My bank has phoned me for less.
By the way.. I did get back in. :) Very happy, thanks NCSoft.
U have ur acc back ;( I wait over 36hours atm and my wife too.... Some guys/girls have luck ;) *want my acc back too PLZZZZZZZZZ* and think about it...as soon a si get my acc back i wondt pose so much stuff anymore ;) *but good to hear some1 gets his acc back, revive hope ;)*
U noticed that slowly all who posts here get their acc back.... so we just need to wait...we not forgotten ...its just a lot work to do *NC ^^ forget all here :) take me first...*
Well I sent my ticket in that night it happened. Then yesterday morning I recieved an email asking for all my info. Sent that in, just checked my email this morning and my password was reset. I did not have that 20 digit ID number from the email. But I did provide them with everthing else that was asked. I was alittle worried it was going to take a week or so but NC actually worked out pretty fast for once :)
I dont suppose u would let me know your ticket number? I want to see around what numbers they are hitting :(
192 was the last 3 ,course it had a tons of zeros in front :P
I'm pleased with the quantity of people no longer on our server. I guess I'm just cynical. I know my birthday, I ask questions I know the answer to and I have no problems logging in. While I know not everyone bought their accounts who are having these issues, I am sure many will be weeded out for not being on the "up and up."
i am the original owner of my accounts! I have the correct and valid responses to the questions. their systems are not recognizing my answers. i have sent several support tickets. i do not have my original cd-code, that was purchased from retailer, but has disappeared into the black hole of my office storage. but that information WAS listed in my PLAYNC MASTER ACCOUNT!!
it has now been 4 days since i have been unable to access any of my accounts .. this is MORE than inconvient, and these accounts ARE PREPAID!!
From reading this thread it appears that those who had there master account and L2 passwords the same had both reset. Which is why we cant log on to our Master account and change it ourselves.
I have 3 L2 accounts on 2 master accounts. One MA was same PW as the L2, and the other MA PW was differnt than the L2..
Sure enough I was able to log on and reset my L2 PW for the account which had diff PW's.
But as luck would have it, I only have buffers on that account lol.. ahhhhhhh
U shoudt really Phine PlayNC then....sure they busy atm with all those E mail.....so u better call...goes fast....2 min for all 3 accounts from me ;) the nr is
001-512-225-6359
try it ^^
i am the original owner of my accounts! I have the correct and valid responses to the questions. their systems are not recognizing my answers. i have sent several support tickets. i do not have my original cd-code, that was purchased from retailer, but has disappeared into the black hole of my office storage. but that information WAS listed in my PLAYNC MASTER ACCOUNT!!
it has now been 4 days since i have been unable to access any of my accounts .. this is MORE than inconvient, and these accounts ARE PREPAID!!
Here we are close to the 5th , and whit serial code, my blood factor and my girlfriend underware size already sent to the NC...and the results is the same of all : No answer, No support, No nothing.......and BTW for half day today the forum say me " U CAN'T POST BECAUSE YOU NEED AN ACTIVE ACCOUNT!"....and obviously my both account is normally active ...
Here we are close to the 5th , and whit serial code, my blood factor and my girlfriend underware size already sent to the NC...and the results is the same of all : No answer, No support, No nothing.......
Im in same situation
I send all info and nothing :mad:
Its insane that the NC makes with us
I cant call to support phone paying US$3 per minute!!!
and none anwser about my ticket in support page
Here we are close to the 5th , and whit serial code, my blood factor and my girlfriend underware size already sent to the NC...and the results is the same of all : No answer, No support, No nothing.......and BTW for half day today the forum say me " U CAN'T POST BECAUSE YOU NEED AN ACTIVE ACCOUNT!"....and obviously my both account is normally active ...
August 3rd I sent it, it's now August 6th and just for the record, it went back up during my sleep and I sent in the info when I woke up. :P So 3 days in about 9 hours, but I agree it's taking too long really. They should have just sent everyone their password in their email. Then the only ones they wouldn't have to help would be those who don't have the email address, right? :P