This is a question to all of you who have succeeded in changing your password even though you didn't have all the information required. I did not remember the answer to my question, so i e-mailed the support. This was about 24hrs ago and i still havent got even a mail confirming they got my mail. So ..my question to all the lucky ppl who succeeded is : how long did it take before you got a reply ??
I'm interested in this kind of information also. One of my 2 accounts, which I only registered one month ago, had both passwords reset. And now it's not taking the password hint, although I'm pretty sure it is the correct one.
Problem is I bought the serial key for this account online, and as I noticed now no confirmation email for this purchase was sent, and since I didn't bother to write it down from the account screen I don't have it available now.
Anyway I have all the other information including the activation code, which I hope should be at least equal..
I sure as hell hope NC is not acting stubborn about this now, the least you could expect of them after this mess is to handle this unbureaucratically.
Waiting for my response since about 12 hours, but seeing others waiting for already 24+ hours isn't giving me a lot of hope for a swift response... :(
i sent all my info back to them this morning after they sent me another email, so hopefully withing 2 days i will be good to go, i just hope me sending two seriel codes over from two sets of disks wont mess things up, one set is my husbands and one is mine :(
This is a question to all of you who have succeeded in changing your password even though you didn't have all the information required. I did not remember the answer to my question, so i e-mailed the support. This was about 24hrs ago and i still havent got even a mail confirming they got my mail. So ..my question to all the lucky ppl who succeeded is : how long did it take before you got a reply ??
Its also been 24 hours since I sent in my inquiry. I did get a response that said "We have escalated your ticket to a higher account support representative that should be in contact with you as soon as possible" this was at 5 am though, and nothing else as of yet. My problem was that I didn't set an actual answer to my secret question, because I've never had to use it before. Guess I goofed up there :(. But my key codes were purchased online from PlayNC, so the only record I have of them is in my Play NC account, which I cannot access since the password was reset. I sent them all other information I could though. I am hoping ill get some sort of response soon.
This is a question to all of you who have succeeded in changing your password even though you didn't have all the information required. I did not remember the answer to my question, so i e-mailed the support. This was about 24hrs ago and i still havent got even a mail confirming they got my mail. So ..my question to all the lucky ppl who succeeded is : how long did it take before you got a reply ??
Its also been 24 hours since I sent in my inquiry. I did get a response that said "We have escalated your ticket to a higher account support representative that should be in contact with you as soon as possible" this was at 5 am though, and nothing else as of yet. My problem was that I didn't set an actual answer to my secret question, because I've never had to use it before. Guess I goofed up there :(. But my key codes were purchased online from PlayNC, so the only record I have of them is in my Play NC account, which I cannot access since the password was reset. I sent them all other information I could though. I am hoping ill get some sort of response soon.
That is exactly my situation, only I havent recieved a confirming e-mail. But I still wonder how many succeeded under these circumstances. Seems like one forgotten answer equals several days of waiting.
Seems people are getting thier account pw reset quickly if you call NcSoft. I sent an email last night about the secret answer. I knew the answer but it kept saying it was wrong. So I contacted support and got an email back rather quick that it was being looked into along with alot of generic "have you tried this" questions.
To make the story short I kept putting in the correct reply and finaly after about the 15 time it finaly worked. The problem is you may remember the secret answer correctly but the database isn't accepting it for some reason.
I know alot of people that have called and gotten thier pw reset withing minutes. If you rely on the online support system be prepair to wait a few days since they are overloaded at the momment.
Seems people are getting thier account pw reset quickly if you call NcSoft. I sent an email last night about the secret answer. I knew the answer but it kept saying it was wrong. So I contacted support and got an email back rather quick that it was being looked into along with alot of generic "have you tried this" questions.
To make the story short I kept putting in the correct reply and finaly after about the 15 time it finaly worked. The problem is you may remember the secret answer correctly but the database isn't accepting it for some reason.
I know alot of people that have called and gotten thier pw reset withing minutes. If you rely on the online support system be prepair to wait a few days since they are overloaded at the momment.
Yes, I tried calling the support from two different numbers given to me 8 different times today, every single try was busy, So I am assuming their phones are quite busy also. I do intend to try calling again tommorrow if I do not get anything through my email.
well now that you shared that info here the phone lines will be overloaded aswell. hoorah!
:confused:
Mistryl herself posted the information on the phone lines when she made the post on how to contact support, so its not new information to people who have been reading the boards. They wont be any more overloaded than they already are.
Ok. Well I managed to get my PlayNC Account Management password changed. Was a real pain in the [Censored]. BUT NOW I can't change my Game password. It tells me the same BS line that I have entered the wrong password then sends me RIGHT back to the PlayNC Account Management page to yet again reset my PlayNC Account Management password. And since I work from 7a to 7p M-F calling these people is alittle out of the bloody question!
Problem is I bought the serial key for this account online, and as I noticed now no confirmation email for this purchase was sent, and since I didn't bother to write it down from the account screen I don't have it available now.
Now that you mention it... I didn't get a e-mail confirmation with my key as well. I'll make a harcopy, just in case something like this happens again...
CDT doesnt tell me anything, considering I live in Europe... Anyone know how many -hours CDT is from GMT (Greenwich middle time)? Alternativly: Which major citys in the US uses CDT+0, so I can calculate myself?
The reason for this question is that Im considering making a looong distance phonecall to get some hands-on support by NCSoft, and I need to know what 12PM-5PM is in Norwegian time.
Ok, good news for me I got the password reset and mailed to me. I tried to call them (which is quite expensive from overseas), spent 20 minutes in the waiting loop and got the problem solved in a matter of 2 minutes.
Anyway, it was ok that i didn't have the serial number since the other information and email address were all matching. so anyone in that situation should be ok, I hope the gms doing the email support are not more picky about this.
Good luck to everyone, and I can only recommend trying to call the support hotline to everyone who has been thinking about doing it.