Please process Australian password resets first...

General Discussion Started Last reply 29 posts
Its Friday afternoon here guys, would really like my L2 fix soon.
me too
Les premiers seront les derniers.

Les premiers seront les derniers.



??
The first will be the last.

Bloody hope your wrong, Friday evening now ><
Die ersten werden die letzten sein.

It is Friday early afternoon in whole Eruope by now. My community is burning down our boards as they are waiting for answers from support, and I am running out of elf virgins to sacrifice to keep them away !!!

Help me !

Demonic Kitten
gimmy one of those elf virgins...
im bored :/
no L2 for 2 days no
If they can't make it, NCSoft should suck it up and keep support staff for extended hours and perhaps even the weekend to get the pile solved.

If they can't make it, NCSoft should suck it up and keep support staff for extended hours and perhaps even the weekend to get the pile solved.



Yes, because everyone loves working on the weekends. :)
Well... Their bad for not upgrading their software fast enough when a security breach is discovered ...

;)
lmao, its friday in cst too, I dont think so. Process emails in the order received. Heck, its been 36 hours so far for me and no response I think there are going to be a lot of sad ppl.

Yes, because everyone loves working on the weekends. :)



Sometimes when you screw up, time shouldn't be a luxury.


Yes, because everyone loves working on the weekends. :)



Sometimes when you screw up, time shouldn't be a luxury.

That's pretty standard for anyone in IT support/customer service. Crap hit the fans and everyone involved is on overtime. At least companies that value their clientel. Maybe they are doing this and getting to emails in the background, hard to say. We can see phone hours havent been extended for a few days though so I am guessing nothing has changed.
I better have an email in 8 hours time.

*puts on his grumpy face*
I havent gotten one in 36 hours around 830 pm cst on august 2nd so I am guessing you are not before that and have a while to wait.
Honestly, this is a stupid thread.
These Lineage II servers are for North America and Europe (for Teon)
If anything, they'd be working on US and Europe first, which is a perfect reason for you to force for a first come first server instead of "ooo ooo OOOO me first!"
Tut tut Lukiboy.

Until we get an Australian server this is ours also and we pay exactly the same amount as you do. The point is that our weekend starts about 14 hours before yours does, or 8 hours before, assuming your inability to structure a sentence in English implies you are in Europe.

Its a moot point anyway cos no ones getting any love.


If they can't make it, NCSoft should suck it up and keep support staff for extended hours and perhaps even the weekend to get the pile solved.



Yes, because everyone loves working on the weekends. :)


That's what they get for not having an education. Plenty of people would love to work a little extra overtime.
They should be processed in order received, no matter how much I may <3 the Aussies that's only fair.

You'd think overtime would be in effect though...

Tut tut Lukiboy.

Until we get an Australian server this is ours also and we pay exactly the same amount as you do. The point is that our weekend starts about 14 hours before yours does, or 8 hours before, assuming your inability to structure a sentence in English implies you are in Europe.

Its a moot point anyway cos no ones getting any love.

Dont make me get into the majority argument here.

Anyway, from what I have seen, no one has gotten a password reset yet.

Lets say I own a magazine business. I have 10,000 subscribers in north america, 6,000 in europe and 100 in australia. I am having a distribution problem where I need to resend an issue but I only have enough to send out a few thousand a week. What do I do? Send them to australia first or worry about keeping my mass markets happy? I think you can answer that question yourself.

NCSoft, sorry to say, barely gives a crap about the US or Euro and sure as heck doesnt care about there one millioneth percentage in aussieland.
What makes australia any different then other places. Wait for it and when they get to you they get to you.
I dont seriously expect them to do them in any order but first come first served.

It was worth a try though ;)
And it's keeping you busy... which is quite as good as playing :-p
*gives all the australians tetris and a gameboy*

DO IT BEAT MAH HIGH SCORE WHILE YOU WAIT!

love,

shonen

Honestly, this is a stupid thread.
These Lineage II servers are for North America and Europe (for Teon)
If anything, they'd be working on US and Europe first, which is a perfect reason for you to force for a first come first server instead of "ooo ooo OOOO me first!"


actually servers, support and everythin else l2 related is all in US .... teon is just 'optimized' for european ppl ;)
Just in case there's a question, tickets are answered in the order they're received, regardless of location.
Then why, if i submitted the question 30 mins after the passwords was reset i have still no answer?

Then why, if i submitted the question 30 mins after the passwords was reset i have still no answer?



Cause so did 5000 other people. Some were probably even spamming the page with refresh...crying in their glass as to why they couldn't play L2. 30 mins? I'd say they had 500 tickets in 3 mins.