I sent in all the required info via support ticket almost 48 hrs ago now.. I, too, am certain I am entering the correct response to my "hint" question but to no avail..
Are there still many like my self that are unable to play or have not received a response? BTW, I am a player since C1...no bought account just a lot of grinding on Erica..
Hi... Well i just play since 1 month and send my tickets away nearly 30hours... I got a response that they close this ticket and will do put that info to ticket #xxxxxxxxxx ! So i just need to wait a little more i hope... Well i try to call em later... Im from Germany and think thats gonna COSTS a lot ;( but cant be helpet.... Well dont loose Hope
No one needs to spend money on this.
NCsoft needs to get their act together, tell us what was the big problem and how much of our stuff was out in the open for the people who got access to the servers.
I still havent gotten an answer, and by closing the forums, it didnt help your possision.
Both me and my wife are experiencing the same thing... Faithful players since C2 with no hanky panky on either accounts - just good, old grinding and enjoying the fact that L2 is a challange to ones pation and dicipline...
Petitioned online approx 30 hours ago - only response is a standard "We received your question, and perhaps well take it up for cinsideration next year". Im serioursly considering calling, but like ShadowDarkDragon - Im from Europe - meaning an hour long wait on the phone would cost more than L2 does in a year... Besides - phones won't open within the next 5 hours anyway.
Yeah right u are Zhon... I have 2 accounts on NCsoft... 1 i smine 1 from my wife....that we both cant log in is strange ^^ Well im not sure if i shoudt phone them.... maybe i try it a few times...but i think they have a lot to do and be pretty busy .... I just can hope a E mail with good news comes soon!!!
*and I wanted my chara finally to lvl 40 this WE :) *
Many folks report having problems, and there seems to be much confusion as to how to reset the passwords. I will just recount how I did it.
I had to change both my PlayNC password and my Lineage II password. I went to the PlayNC site and clicked on "Lost Password." It asked for my birthday. The Month you can roll down to select, but the day and year you have to enter manually. The day field uses two digits, so 1 is entered as 01. The year uses four digits, so 1964 must be entered as 1964, not '64 or something.
This brings you to the Hint question. Your answer is Case Sensitive and must match exactly what you entered when you signed up for the game. If you entered "Dallas, TX" you must match that exactly. Not "dallas, tx" or "Dallas, TX" with two spaces after the comma.
It then lets you change your password. Remember, it will be case sensitive too when you use it.
If you do it correctly, you get an email documenting that 'someone at IP xx.xx.xxx.xxx reset your PlayNC password.'
Next step is to change your Lineage II password. I went to the PlayNC site, logged in using my new password, and clicked on My Account. This brought up a list of game, and I selected Lineage II and went through the Lost Password routine again.
I got a second email, documenting that my password had been changed.
I then manually reset the application permissions in my firewall to reauthorize all Lineage-related programs, including GameGuard.
Using the new password, I was able to get into the live servers (the PTS takes longer as it only updates at 6am, CST.)
Many folks report having problems, and there seems to be much confusion as to how to reset the passwords. I will just recount how I did it
I had to change both my PlayNC password and my Lineage II password. I went to the PlayNC site and clicked on "Lost Password." It asked for my birthday. The Month you can roll down to select, but the day and year you have to enter manually. The day field uses two digits, so 1 is entered as 01. The year uses four digits, so 1964 must be entered as 1964, not '64 or something.
This brings you to the Hint question. Your answer is Case Sensitive and must match exactly what you entered when you signed up for the game. If you entered "Dallas, TX" you must match that exactly. Not "dallas, tx" or "Dallas, TX" with two spaces after the comma.
It then lets you change your password. Remember, it will be case sensitive too when you use it.
If you do it correctly, you get an email documenting that 'someone at IP xx.xx.xxx.xxx reset your PlayNC password.'
Next step is to change your Lineage II password. I went to the PlayNC site, logged in using my new password, and clicked on My Account. This brought up a list of game, and I selected Lineage II and went through the Lost Password routine again.
I got a second email, documenting that my password had been changed.
I then manually reset the application permissions in my firewall to reauthorize all Lineage-related programs, including GameGuard.
Using the new password, I was able to get into the live servers (the PTS takes longer as it only updates at 6am, CST.)
the problem is that the hint question not working or is not the right answer i can't really remember
I do that too...But my secret hint pw is always...ALWAYS the same...and im 100% sure i do it right...try it out more than 40 times :( *thx for posting how to reset PW but i think most of us know that :) *
My secret hint just wont be accepted....So i just need to wait till PlayNC sent me new ionfos ^^
THEIR SYSTEMS ARE NOT RECOGNIZING MY VALID AND CORRECT RESPONSES FOR THE PAST 4 DAYS .. support tickets are not being handled promptly and i am in Pacific time zone - 2 hours behind central their phone lines are busy .. not even automated phone responses.
THANK GODS FOR REDIAL!!
Many folks report having problems, and there seems to be much confusion as to how to reset the passwords. I will just recount how I did it.
I had to change both my PlayNC password and my Lineage II password. I went to the PlayNC site and clicked on "Lost Password." It asked for my birthday. The Month you can roll down to select, but the day and year you have to enter manually. The day field uses two digits, so 1 is entered as 01. The year uses four digits, so 1964 must be entered as 1964, not '64 or something.
This brings you to the Hint question. Your answer is Case Sensitive and must match exactly what you entered when you signed up for the game. If you entered "Dallas, TX" you must match that exactly. Not "dallas, tx" or "Dallas, TX" with two spaces after the comma.
It then lets you change your password. Remember, it will be case sensitive too when you use it.
If you do it correctly, you get an email documenting that 'someone at IP xx.xx.xxx.xxx reset your PlayNC password.'
Next step is to change your Lineage II password. I went to the PlayNC site, logged in using my new password, and clicked on My Account. This brought up a list of game, and I selected Lineage II and went through the Lost Password routine again.
I got a second email, documenting that my password had been changed.
I then manually reset the application permissions in my firewall to reauthorize all Lineage-related programs, including GameGuard.
Using the new password, I was able to get into the live servers (the PTS takes longer as it only updates at 6am, CST.)
Thank you, thank you, thank you.
I followed step by step the procedure above (except the firewall thing, which was not necessary for me), and now i am in game!!!!!
*kisses* (so happy)
uh! i have to senda notice to NC support to update my help request, since i do not need it anymore.