It is possible your ticket may receive an answer over the weekend.
Does this mean that the staff will be working over the weekend? Or possibly that the internet is laggy, so it will take a while for the e-mail to travel through the internet? Or does it mean this is all being outsourced to some third world country, and nobody knows what they are doing or when they work?
Whoever it was that made the decision to reset the passwords owes you a carton of beer.
Hmm just out of interest, how come I can still post on these forums? I thought access here was linked to accounts?
And conversely, isnt that fact that I can post here proof that its my account?
And yes I could do something else this weekend, but since my wife had a cortosone lumbar epidural yesterday the options are a bit limited.
Look to the right, you'll see a "login" tab. It's your e-mail address with yet a different password. it's how I initiated my ticket to get my issue (which isn't resolved yet) resolved.
Yes thats what i think too. lame lame lame. they could have told us when signing up that we should make all the passwords and hint question different or we would be forced to beg for our accounts back.
YAY! I didnt use my email for 6 months and all old NC Soft correspondance (and everything else in the email) was erased!!! wooot!! go me!!! woohooo!!
"Thanks for sending this in to us. At this time we need to verify that this is indeed your account. In order to assist you, we will need you to verify the following information:
-- What date of birth did you use when you created the account?
-- What are the 20-digit codes for all games you added to the account?
--What are the last 4 digits of the original credit card used for payment of the account? Please do not include any more than the last 4 digits.
Again, thanks for your time and patience as we work to resolve this issue for you."
When did you receive the e-mail? I'm hoping they are still answering as of this evening. I sent the answers to that e-mail over 24 hours ago, and no response as yet, so don't get your hopes up too high (or my hopes for that matter).
Marcus - when did you submit your support ticket? My brother is trying to get his ticket addressed (Aussie as well), it was submitted Thursday evening our time.
Also, did it only get to you by email, or was the support website updated as well with the same reply from NC? I am checking the support site for him atm, he flew over to watch the Eagles play in Melb last night and can't check his mail.