The Support team is working as quickly as possible to help everyone. I don't have an estimate for how long it will take, but they will get to you as soon as they can.
The Support team is working as quickly as possible to help everyone. I don't have an estimate for how long it will take, but they will get to you as soon as they can.
one question we send the message beffore and we get an e-mail by an assist from playNC and thei say we will be contacted as soon as posible why not just give us the password we send all or info and yet nothing?
if there is an explanation pls post it
One quick answer, that has already helped a LOT of players : CALL NC HOTLINE
It might take 10-15 tries to get trough the busy line and on hold for like 20 min. but as soon as you get a personal hotline support they recover your account within minutes... they are VERY quick and professionel.
'
Look my location...
i need pay US$3 per minute to call to Support Phone!
its a nonsense
Who created the problem was NC and i need to spend almost 100 dolares to fix it?
No, the NC have a obrigation, fix quickly the problem
Sorry to say, you should have writen down your Important Account Information when you first signed up, or at least remember your birthday and secret question.
Also, you could have avoided all this mess if you would have used a different password for your login and master account. Simple security measures that should not be overlooked is that if you use the same password for everything, then your not being very safe.
Sorry to say, you should have writen down your Important Account Information when you first signed up, or at least remember your birthday and secret question.
Also, you could have avoided all this mess if you would have used a different password for your login and master account. Simple security measures that should not be overlooked is that if you use the same password for everything, then your not being very safe.
Agree i should have writen it all down.. but i wouldent have had that information anyway 2 years since i registred that piece of paper would have been long gone.
And for some reason my birthdate dont work on one of my accounts.. meaning i must have put in the wrong one about 2 and a half years ago.
The thing that i dont understand is why NC dont have the same system like most sites have. " mail me a new password "; Its safe as i am the only one that can access my hotmail; if they had this we wouldent be in this mess and there personal wouldent have to work there butt off.
Its alot of things that make one wonder about this company... Server issues, boting issues, cheating and all other stuff. and now this.
Heck i wount lie i probebly stay around forever as i am a lineage2 junky and i dont think its the same thing playing on a private server.
Sry for the bad spelling pretty tired atm.
You don't need to excuse, because what you say it's just the truth and all the customers of this company think the same. Give us a good service and we will never say bad spelling.That's all..
No they wont they have been closing my 2 other questions, but my main consern is to enter my master account, that is not possible since they now have not answered my question in 72 hours Mistryl. So stop hiding behind empty word, they mean shi.....
Its as much worth as the words in support that you gonna get answer within 24 hours shi-....
What I really fear ?
All the account owners that don't receive the pass it's just cos their account was lost or seriously damaged, honestly i can' t see any other reason for this delay.
Ok, the support have 1 million (absurdity) of accounts that the owners have been already sent all the data required for give back the pass ? Send password through email to this million takes around 30 sec. each or less if automated...let's make some calculation..after 6 days also this "impossible" million of accounts can be managed . So ? what's the truth ?
No they wont they have been closing my 2 other questions, but my main consern is to enter my master account, that is not possible since they now have not answered my question in 72 hours Mistryl. So stop hiding behind empty word, they mean shi.....
Its as much worth as the words in support that you gonna get answer within 24 hours shi-....
Really dont think this has anything to do with Mistryl she is only a board moderator passing along the information on what she is given from the support team.
Can understand your disepointment but i think its misplaced.
Really dont think this has anything to do with Mistryl she is only a board moderator passing along the information on what she is given from the support team.
Can understand your disepointment but i think its misplaced.
In that case let mistryl pass on the word that my petition is pending now for over 100 hours. C'mon NC this is getting out of propotions.
And for some reason my birthdate dont work on one of my accounts.. meaning i must have put in the wrong one about 2 and a half years ago.
The thing that i dont understand is why NC dont have the same system like most sites have. " mail me a new password "; Its safe as i am the only one that can access my hotmail; if they had this we wouldent be in this mess and there personal wouldent have to work there butt off.
I don't see why it's nc's fault if:
1 - u (erroneously or otherwise) entered the wrong birthdate making you
2 - unable to utilize their "Lost Password (https://secure.plaync.com/cgi-bin/plaync_forgot.pl)" option.
you can't expect help from them if you're not giving them the right information. ^^ that aside, im sorry that you can't get into the game; maybe when they're all back at work on monday they'll be able to get everything squared away for ya.
And for some reason my birthdate dont work on one of my accounts.. meaning i must have put in the wrong one about 2 and a half years ago.
The thing that i dont understand is why NC dont have the same system like most sites have. " mail me a new password "; Its safe as i am the only one that can access my hotmail; if they had this we wouldent be in this mess and there personal wouldent have to work there butt off.
I don't see why it's nc's fault if:
1 - u (erroneously or otherwise) entered the wrong birthdate making you
2 - unable to utilize their "Lost Password (https://secure.plaync.com/cgi-bin/plaync_forgot.pl)" option.
you can't expect help from them if you're not giving them the right information. ^^ that aside, im sorry that you can't get into the game; maybe when they're all back at work on monday they'll be able to get everything squared away for ya.
I think most of us understand why the accounts were locked. However, many people feel that as long as the account is locked, billing should be suspended and live support should be available. People are entering what they believe is the correct information and not getting anywhere (I've stated before that one of my accounts was finicky on the birthdate yet I was entering it correctly and it eventually worked).
I don't blame those that can't remember or can't get in. NCSoft needs to step up to the plate and assume responsibility for what they've done.
i got new password and able to log into my account info but when i try to log into game it keep saying incorrect password.what should i do? please help
:( it's been 4 days now, and I still haven't received a reply (not a single one!) from support, please :( NCSoft gimme my master account back so I can finally cancel billing and maybe, probably deactivate my Lineage II account. pfffft! :mad:
ive had nothing back from NCSoft and its been 5 days now, i see people coming back all the time, so i figure, they're working on it, and mine will get sorted soon. I am mad about all this time, but the intentions of what they did were good :P
I agree with SirEl about the billing being suspended ><
:confused:
Well sent them my VISA nummbers and i got back that i should send the last 4 nummbers of the first VISA card i ever paid with, man thats almost 3 years ago ...
Man thats insane.. tottaly insane. well i sent them another one of an old card i found in a box that i dont use anymore hope its that one.
Well i guess mine will come though someday :confused: