***** Five stars for Johnny :)

Ok, if anyone of you call and talk to NC support member named Johnny, then you are in good hands :)

He setteled my problems and my friends problem in less then 5 minutes and he was VERY professional and customer friendly.

So Johnny, I give you 5/5 ***** for your fine support ... keep it up :)


(Mistryl : I know this isent actually a technical issue, but I thought it was time to tell some good about the NC staff, now when I see so many "angry" posts about NC)

Well they need a few more Johnny's there. NC support has been great in the past, I dont know if they are on vacation or all working on C5, but some of us are getting the wrong end of the stick! !

Can someone please get Johhny to give me a call in Australia.

Mistryl I am happy to pm you my contact number if you can get Johnny to ring me. Please pm me if its possible.

GO JOHNNY GO!! :) I didnt get to speak with Johnny but i got someone great to help me out through email. I got a great response time and I am very happy. Ncsoft layed off a bunch of people in the last few months so they are short handed, give them time. Screaming and posting and yelling at them isnt going to speed things up. :)

I am sure Johnny would have been a great guy if it was actually possible to get through to NCSoft. :(

And since its past 5 PM now, I guess they didn't process our account, so I am still screwed.

i talked to a guy named lance, he was great.

Johnny, give me a call and ask me to verify my credit card instead of insisting on my serial codes PLEASE... ROFL

I got a guy named Parker, and he said

Hello Louis,

Thanks for sending this in to us. At this time we need to verify that this is indeed your account. In order to assist you, we will need you to verify the following information:

-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for the game account you are referring to? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)

Again, thanks for your time and patience as we work to resolve this issue for you.

The problem is, I had already told him that it is impossible for me to get my serial number and my unique ID code....

Crap, you're kidding me right?

We don't have that either, don't tell me we have to go round and round and round with support the next month, grrrrrrrrrrrrr.

In situations like this, all trust is lost. Where it would be obvious to pinpoint who you are, but they cannot cannot base any decisions on gut feeling, so these kinds of merry go round hassles develop.

try going through the billing information (put a stop payment on the card from nc soft.)

Inform them till you get the account sorted you've put a stop payment on all charges from nc soft.

They may be able to use the billing information as confirmation.

You should have the billing information which is partly shown on the account information page.