Ok, just to tell all players that where on the same situation I was. (account lost due to inabilty to remember hint question). I already received reply from suport and I already have access both to PlayNC and Lineage 2 account. So just have a bit more patience, and I believe there will be a reply to your questions in support.
Also, an advice. If your missing something like CD-Keys unique ID or other stuff, send as much info as you can to prove that you are the rightfull owner of the account. It was what I did. (things like, when was your account firsly created; the last payment mail etc; anything you think will help to prove you as owner).
So people have a little patience. I know it's hard, I was a angry just a while ago and now I'm smiling again :). But Support is working on it.
A word of thanks to the Support and to the GM that atended my support ticked. Also, Mistryl thank you for answering not only mine but also other players posts.
Cheers.
(PS: Best of luck to the people having trouble to get your accounts back!)
Hang in there people. I made this topic just to warn you guys that they are already helping people, so be patient. As I said try providing as more info as you can if you are missing any info te Support require. Also, and I'm sure you guys did it. When sending your question to support, chose the account department. That way its easier for support to get to you.
If you are getting a bit desperate try calling them directly. The number is this I think:
1-512-225-6359 (the 1st "1" is the international code. Or its 001 I'm not sure on that. Still if you are from the US no need for the first "1").
The lines are suposed to be up since 12pm till 17pm South Pacific Time I think. I you don't know whats the time diference, and you're using Windows as Operating System, go to the clock on the start bar, click on it and change your time to South Pacific in the second time. The Clock will auto-correct itself to that time. That way you can see it without much trouble.
Hang in there people. I made this topic just to warn you guys that they are already helping people, so be patient. As I said try providing as more info as you can if you are missing any info te Support require. Also, and I'm sure you guys did it. When sending your question to support, chose the account department. That way its easier for support to get to you.
If you are getting a bit desperate try calling them directly. The number is this I think:
1-512-225-6359 (the 1st "1" is the international code. Or its 001 I'm not sure on that. Still if you are from the US no need for the first "1").
The lines are suposed to be up since 12pm till 17pm South Pacific Time I think. I you don't know whats the time diference, and you're using Windows as Operating System, go to the clock on the start bar, click on it and change your time to South Pacific in the second time. The Clock will auto-correct itself to that time. That way you can see it without much trouble.
well i have that e-mail since 3 day's now but then again i call'd and i rezolve the problem well not true in my acount i have wrong e-mail so no e-mail with password it is my mistake [email protected] --> wrong [email protected] --> the true e-mail
it sucks ther blame is on me
so users i don't think that is playNC is to blame
i think try to have the info of you acount always
BAH! No email reply in 3 days and phone support is out of the question. So much for the troops who play in Iraq where phone calls are limited to 15 to 30 min. My only source of relaxation and stress relief POOFED! :o
Being stupid I entered my real birth date which I never do btw so I got my account back. Luckily I never play with secret question/answer so that one was easy.
Anyway after 3 days NCsoft didn't do anything to restore my account and that should have been their priority.