Mistryl stated that support would work through the weekend to answer all the support tickets. This is however no garantee that any of our issues will be answered before next week, they're probably flooded with thousands of support requests and each request probably takes some time.
I seriously believe, that they should change the security policy temporarily and allow users to just have a new password sent to the current E-Mail.
I am so 923 tired of getting the "someone tried to change" messages, when I know, that it is only me, trying every possible way to spell the answer to my secret question, which I know for sure.
I would accept any kind of waiting time, if it would be myself, who did something bad, but I did not **** the server, I did not crash the servers, I did not exploit anything, I did not forget my password and I did not forget my birthday and I did not forget my secret question and answer.
And still I am forced to wait and wait and wait and for over 48h I did not get any responce but the automatic one.
This is getting less and less acceptable and I am running out of patience to try to calm down the affected part of the german community :P
yes they work on the weekend - good news to help you hang in there. One of my clannies just got whatever it was that had stopped him from logging in 'fixed' and got in game about 30 minutes ago. So they are working. He placed his support ticked in about 20 minutes after it happened but lives overseas and could not call.
If you can call do so on Monday if you are not already in by then. Those of my clannies that call have all gotten in.
yes they work on the weekend - good news to help you hang in there. One of my clannies just got whatever it was that had stopped him from logging in 'fixed' and got in game about 30 minutes ago. So they are working. He placed his support ticked in about 20 minutes after it happened but lives overseas and could not call.
If you can call do so on Monday if you are not already in by then. Those of my clannies that call have all gotten in.
I actually got a reply from a GM on Thursday asking me for the info like CD key, account id, etc (which I provided shortly after receiving the e-mail). Here it is Saturday evening, and nothing further have I heard. I would have at least expected to be moving swiftly through the queue after initial contact, but apparently you go right back to the bottom of the pile. :( I'm getting tired of giving them the benefit of the doubt. I've done that alot in the two years I've played and enough is getting to be enough.
When this game is gone and I'm looking on the shelves for something else I will remember the >< I've been put through this weekend.
I'm a inches away from closing one of the most high profile alliances on Lionna at the moment.
Sunday morning in Australia and I still cant use what I'm paying for, NOT GOOD ENOUGH.
If it's any consolation, you now have me digging through about 2000 CDs to find my old "Men At Work" CD. I new I should have labeled the boxes before tossing them in the attic. :)
If it's any consolation, you now have me digging through about 2000 CDs to find my old "Men At Work" CD. I new I should have labeled the boxes before tossing them in the attic.
I seriously believe, that they should change the security policy temporarily and allow users to just have a new password sent to the current E-Mail.
Seriously 923ed Kitten
"Do you ever feel like breaking down ?
Do you ever ever feel out of place ?
Like somehow you just don't belong
And no one understands you
Do you ever want to run away...
To be hurt, to feel lost, to be left out in the Dark, to be kicked, when you're down, and feel like you've been pushed around... To be on the edge of breaking down, and no one's there to save you." -Welcome to my life (Simple Plan)