Ncsoft responce times

I open an incident on NCSoft support site 4 days ago (august 3), no answer yet.
This is what I call quality of service.

No, it's called 10,000 other people are in the same boat. Grab a ticket and take a seat. It's like the license branch.

The whole password incident has been an absolute disaster, support is undoubtedly swamped with thousands of people attempting to recover their accounts.

I'm not saying I condone the situation at all, but it's understandable that support would take much longer than usual, especially when they're probably understaffed over the weekend for this kind of incident.

Well their response times were pretty rubbish before this happened.

The funny thing is, it could have been prevented so easly too.

I'm not saying I condone the situation at all, but it's understandable that support would take much longer than usual, especially when they're probably understaffed over the weekend for this kind of incident.

This is an extreme situation, so they should take extreme measures. Like bring all the support guys to work.

The funny thing is, it could have been prevented so easly too.

We don't even know what exactly happened, so I doubt this.

And yes, hiring extra hands might have been a good idea - the work can't be that difficult.

Same here, they should at least extend their support hours. I tried calling them (I'm in Korea) at 2 AM, but line was busy for more than an hour, then realize they suks, so I hang up.

And yes, hiring extra hands might have been a good idea - the work can't be that difficult.

If only they didn't can alot of the NC staff. I do know that ingame petitions are taking longer to be answered, chances are they pulled everyone to help out with the password email support

You have to remeber this is all of PlayNC here

CityofVillains players
CityofHeros players
and L2 players are all changing their passwords. Even with max staff this can take some time

It has been five days for me. I would have cancelled my account by now if I could get into it.