Are you live yet?
or only kept silent because the NC does not have no reply for custumers that they are without access the acounts?
It is enough of empty words!
When we will be able to recover our access?
please, dont say "soon", "quickly" or something
How many days the NC need to solve the problem?
2 days, 1 week or we lost forever our accouts?
From what I've seen of Mistryl, she is exceptionally forthcoming with information when she has it available.
So, for the umpteenth time, I stress patience and understanding. What we know already is that support is working on the issue, but they have only a limited amount of hands to do the work.
Remember, if you will, that patience is a virtue that anyone can possess. Just take a breath, stand up and walk away from the computer for a few mintues.
I hate the sun myself, but every now and then you can get out and remember that the world is out there. I have to do the same every so often, to reconnect.
I agree, and you must remember Mistryl is only a "common information provider" she can not comment and/or solve any specific problems.
So basicly Mistryl is doing what heer job is.
You will not get an answer much more specific than you have gotten now. Reason for this is that they don't know. It might take 2 days, it might take 2 weeks. They have no idea of knowing in advance how many people gave a random B-day or stupid secret question. They also don't know how many people still need their password changed. Just sit back and relax.
I wish I had an estimate for everyone for how long it will take, but it's almost impossible for me to guess. The Support team is working as hard as they can to address all the tickets as quickly as possible. This situation isn't fun for anyone, and I sincerely apologize for the wait.
think about it like this...thousands of people are in your shoes...they have to go in a correct accounts for 1000's of emails...cause if the resetting of the password doesn't work from the players end...and email has to be sent to support...and therefor they have to fix...and also weed out all the Bull$H!T emails that they get...give them a little credit, and go outside and get some air...get off the computer for a week...you'll feel a new apprication for life, and won't take GAMES so serious
Its easy say about patience when you have access into game
How many days you cant play?
unfortunatly I knew all my info off the top of my head ;) so I was able to log onto the servers as they came up the same day (I was online before npc's came up)
I feel sorry for Mistryl. Everytime someone has a gripe or a moan about problems that they (and in a lot of cases a lot of other people) experience one of the first things they do is give her grief.
The last time I looked she was still only a board moderator (and a very good one at that), I'm unaware that she has changed to programming/back end administration/chairwoman of NCSoft.
Give her a break, she is always forthcoming with any information she has and helps us as much as her role allows.
Like everyone has said, have some patience, they will get to you, you just have to wait your turn - like everyone else.
I know all my info and i know it for sure....for one account work for another one no...so don't ROFL too much because here we have many different problems, not only "stupid" ppl that don't remember the info.
And also don't say " go out and take some fresh air" because we have another time many life situation...sick people (for real)...jailed people...and many many problems that can be attenuate by this "game" , so don't be to rude and try to understand why players can be whitout patience.
For some guys this isn't simply a game ...right ?
I know all my info and i know it for sure....for one account work for another one no....
The servers processing the Lost Password requests must be overloaded. There is one simple-minded trick I use when I am accessing overloaded (insufficient bandwith) servers; I pause between each letter when I type. Maybe it won't work here, but it is worth a try.
I have 2 accounts, they were both up before the NPC's, I had no problems at all.
I don;t see why you would have a problem unless.....get rdy.....you are not the origional owner of the account you are trying to acess, and if you are but your too stupid to remeber your own b-day and hint question and origional password, than you have far more problems ontop of not being able to connect ;)
and if you are but your too stupid to remeber your own b-day and hint question and origional password, than you have far more problems ontop of not being able to connect ;)
Looks like you are simply unable in read what people write
Don't be a turkey. Some people had their master account pw and game pw set up as the same thing. Those people unfortunate enough to have set their accounts up that way have been bent over for almost a week now. People have a legit grip.
Taking a *PURELY* hypothetical situation...let's say there are 50K accounts in NA and Europe. Let's say half of them (25k) are still not back in game. IIRC, the monthly sub is 15.99? NCSoft has taken in (roughly) 92k in revenue from those people who still can't play. So for people who laughed at the posters last week asking for money back, claiming it was "only 50 cents", take a look at the big picture. If it had been only 2 days I would have been with those guys telling people to blow it off. Now I think compensation is in order.
I wish I had an estimate for everyone for how long it will take, but it's almost impossible for me to guess. The Support team is working as hard as they can to address all the tickets as quickly as possible. This situation isn't fun for anyone, and I sincerely apologize for the wait.
You can, just look at the amonth of ones you have responded to so far, and check how many who's left.
From there on you count on how many days it gone and make up an progress of the worst case senario.
many peopels is dying to get to know this info, and I think it's in your own intrest to come out with some info about this.
Don't be a turkey. Some people had their master account pw and game pw set up as the same thing. Those people unfortunate enough to have set their accounts up that way have been bent over for almost a week now.
I was one of those people, and i just used the link "Forgotten Password" and inputed my B-date and secret answer. And was able to reset everything with no troubles...
when this is all done and over with i think NC needs to be giving out some free gametime, not only to the ppl who can't remeber there info, but also because of the servers being down for what? good portions of 2 days?!
I wish I had an estimate for everyone for how long it will take, but it's almost impossible for me to guess. The Support team is working as hard as they can to address all the tickets as quickly as possible. This situation isn't fun for anyone, and I sincerely apologize for the wait.
I can imagine that customer support is working hard as hell at the moment. I don't think they'll enjoy all those 10.000's of password requests at all. And then the oppl whining on the forum about it (no offence to anyone here :p). Ok... I can imagine that you want to play ASAP, but [censored] happens.
I've seen someone compare the password reset to a broken car. What if your car is broken and it takes 2 weeks for one small part to arrive. I think you'll be patient then as well...
I was one of the ones that had both passwords the same. Yet I had no problems whatsoever getting back in.
And regarding getting a breath of fresh air, I didn't mean it literally. I spend probably 80+ hours a week playing L2 because I'm "alternately abled," so I don't get out much. I meant no disrespect. I simply meant that there are, indeed, other things you can do.
don't ROFL too much because here we have many different problems, not only "stupid" ppl that don't remember the info.
don't be to rude and try to understand why players can be whitout patience.
For some guys this isn't simply a game ...right ?
Nowhere in my post did I call the OP stupid or say that ANYONE was stupid. Please understand that.
And BTW ill ROFL all I like thankyou...because this IS JUST A GAME. If its not a game what is it? The only people for whom this isnt a game are botters and ebayers. Pure and simple.
last monday after work i had full intensions of getting about 70 top d weapons from mammon before he went away for a week, but servers being down all night stopped that from happening, and at 500k profit per weapon sold, which they all would have sold easy, thats 35mil i didn;t get to earn, did that ever make me mad, but i got over it quite fast, and went out drinking with my friends, which made me proud that i finaly realised,,,,,ITS JUST A GAME ;)
now to everyone else that is mad about all of this, lets hear your sucess stories :P:P:P LOL
I wish I had an estimate for everyone for how long it will take, but it's almost impossible for me to guess. The Support team is working as hard as they can to address all the tickets as quickly as possible. This situation isn't fun for anyone, and I sincerely apologize for the wait.
Thank you for keeping us updated and at least poping in every now and then to take some steam off the situation :)
One thing that puzzles me though, wouldn't it make sense in this situation to simply at first resolve the issues by mailing a new password to the email in the account info? A temporary password so people can get on and change the info themselves.
Now maybe there are some who do not have access to the email adress in their account info, but at least that narrows down the accounts needed to be dealt with considerably.
Well, I'm glad a couple of you guys were able to still get in. I don't mean to be arguing the whiners side for them (I'm very laid back about most stuff), but I'm one of the ones that couldn't. And it's not because I can't remember my secret hint, or I fudged my b-day (I might be older than SirE). I guess since I am arguing it though, I should let you know where I stand. I am a very casual player. I grind maybe 3 times a week. But I leave my character in 24/7 selling because I'm working toward A grade and I don't plan on getting money the "easy" way.
But, this issue has gone way beyond one person's simple gripe. This about rewarding a company for screwing up. Do all companies screw up? Yep. Do they deserve forgiveness? If they've been a good company, often that answer is yes. Has NCSoft been a good company? I'd argue yes, even though some would argue no. However, this issue has the potential to lose them more customers than any single misplay they've had so far.
To patch that damage, they need to come out publicly and let the player base know they care about the customers and their going to take action to compensate them. Yes, finding a potentially dangerous exploit actually is taking care of the customer, but we're talking mostly young adults here who don't care as much about possibily having their accounts hacked as they do not being able to play for a week. Attention spans are short in the game universe. There are mass defections to other games happening right now. I personally, don't want to come back to a game that has an even smaller player base than it did when this started.
One thing that puzzles me though, wouldn't it make sense in this situation to simply at first resolve the issues by mailing a new password to the email in the account info?
While I understand the suggestion, the same type of problem would have occurred if account information had been emailed -- not everyone keeps an up-to-date or valid email address on the account, and those players would have needed to contact Support.
Will NC be offering any form of reimbursement to the players currently that have been affected and are now on a week or more of not being able to access the gaming servers?
lol my account is 2 years old, how am I suppose to remember a hint word that I made up 2 years ago? I remember my birthday of course who could forget their own birthday??
lol I still wouldn't remember after like 2 years honestly, when I got this game I wasn't paying attention to what I put in, all I wanted to do was play the game lol...
I just rejoined the ranks of the player enabled. My e-mail was answered by the ever-popular Johnny. If this is the same guy that was helping so many phone-in people last week, this guy deserves a brew...and about 20 more staff members, because he must be the only one there answering these things.
its been 5 days for me, with no response, id rather have one asking for more info than nothing, then at least id know they know my problem exists ><
=/ well that sucks sry man, well its monday now you could try giving them a call thats what I am going to do... it seems thats the most effecient way of getting your password back...
However, I will say that the squeeky wheel gets the grease. For those able to call in, it'll probably go alot faster. I used the mail system and it took 5 days. (Would have been a little shorter, but I didn't initially provide all the info that they need to confirm an account owner.)
I would be willing to wager that a lot of the people having troubles resetting passwords bought their accounts illegally in the first place. I for one have a hard time feeling sympathy for people who broke the Eula to get their accounts. In fact I hope they never get their accounts back.
I would be willing to wager that a lot of the people having troubles resetting passwords bought their accounts illegally in the first place. I for one have a hard time feeling sympathy for people who broke the Eula to get their accounts. In fact I hope they never get their accounts back.
I personally know people that are in this boat that didn't purchase their accounts. Well, unless they purchased level 1 toons. :)
I feel the same way Duroon, but SirE is right, there are a lot of legit people who've fallen into this very issue. I myself had my master password changed because my master and game passwords were the same. I knew all my information, but it doesn't negate the fact that it still took 5 days to get it straightened out. When I submitted my first e-mail, the boards weren't even back up, so I didn't know what information was required in order to get a "confirmation" e-mail with a password.
I feel the same way Duroon, but SirE is right, there are a lot of legit people who've fallen into this very issue. I myself had my master password changed because my master and game passwords were the same. I knew all my information, but it doesn't negate the fact that it still took 5 days to get it straightened out. When I submitted my first e-mail, the boards weren't even back up, so I didn't know what information was required in order to get a "confirmation" e-mail with a password.
Unfortunately it's all too common. Therefore I refuse to derive pleasure from this situation. Too many innocents got screwed.
I would be willing to wager that a lot of the people having troubles resetting passwords bought their accounts illegally in the first place. I for one have a hard time feeling sympathy for people who broke the Eula to get their accounts. In fact I hope they never get their accounts back.
i can asure you that not all of them are bought accounts.
I for one is in the situation that i can't logg in.. and i havent bought this account from anyone else then from NCsoft
The problems still not solved? I think I was very lucky indeed to get online without a hitch.
Well we learned a valuable lesson. Make sure you make notes somewhere of things like cd-keys, birthdays, questions etc (preferably at a place that a thief can't take easy advantage of). Not that this will guarantee you don't have trouble but at least fewer accounts would be in jeopardy.
I don't derive any pleasure form the fact others can't get on, but I am not going to miss those that can't because they got their accounts by breaking the EULA. I know there are a lot of innocents caught in all this and I truly feel bad for them, I am just betting that not all of the ones locked out are innocent.
I don't derive any pleasure form the fact others can't get on, but I am not going to miss those that can't because they got their accounts by breaking the EULA. I know there are a lot of innocents caught in all this and I truly feel bad for them, I am just betting that not all of the ones locked out are innocent.
Fine. Ban all dwarves. I'll bet a lot of them are botters. Oh, too bad about the ones that aren't.
I got your point actually, just think your being a bit testy about it. Nice quote by the way. I don't think you really read all of my post either, so I figured I didn't need to bother responding to yours in the way you intended it.
One thing, may have been mentioned but maybe put a note in the reply email to tell people to try the birthdate question Month/Day/Year. I believe Euros do this Day/Month/Year and that might be the problem for some.
I agree that a lot of these access problems could be solved if ncsoft would send out a mass email, putting in peoples CURRENT PASSWORDS (underline bold CURRENT PASSWORDS so we who have changed them dont have to do it again.) to the email addy on file. This might help a lot of people and save many hours of support time. Who cares if some people have changed email addresses, it might help a great many others :confused: So... do it now!
I think we may be losing a lot of people over this :(
lol I called I swear about 300 times and never got through the phone....
i called the nummber and got on hold; but after 20 minutes in the phoneline i hung up. Dont really wanna pay a fortune on the phonebills.
But i guess the other account will come along soon.
It took me 2 days before i was able to get thru.
My bro finally got thru by calling 30x straight, waited on hold 10 min. Well atleast he had all is gear :)
They said he used a ! on his e-mail address so thats why he could not get in :(
I sure hope everyone who regains access to their accounts will take the opportunity to make thier login password and master password Different this time. It really is a good idea to give yourself a bit more protection.
I sure hope everyone who regains access to their accounts will take the opportunity to make thier login password and master password Different this time. It really is a good idea to give yourself a bit more protection.
I did, i learned my lesson.
And as a tip to others i always use alphanumeric passwords at the allowed limit which is 13 characters. And i use this password generator (http://www.winguides.com/security/password.php)