Cannot access my account...

*Arngrin, Ylariels boyfriend using her account to post*

It has been 3 days since I tried to reactivate my lineage2 account on the playNC website. My old password is not working & I have no Idea how to get the new one. My girlfriend had a quick response from the GMs and could get her account reactivated in less than 5 hours but playNC has not replied or said anything regarding to my account so far. How much longer do I have to wait to GIVE THEM MONEY so i can play Lineage2 with my gf?!

just so you know, about 1billion ppl are gonna flame you about not putting this in the technical forums.

Ill try and help though:
Im pretty sure they have a pasword reset option on the plaync site.
https://secure.plaync.com/cgi-bin/plaync_forgot.pl

yes i am aware, but my answer to the hint is not working & I'm 100% sure about which answer i entered when i made the registration because it's the the same hint/questions that i use on every account on every game i played.

You have two options...

You can ether call NC to straight out the issue or contact support about your issue and wait till it gets resolved.

I heard people waited up to weeks for ncsoft to reply back to them though ...

where can i get their phone number?

thank you

Here it is.... But first drop me a PM, maybe we can work this out.

Phone Support
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.

1-512-225-6359
Mon-Fri
12pm to 5pm, Central

Have you tried possible capitalisation? The hint is password sensitive. :D

Other than that, sit down with Splatter - he's the good stuff.

my friend, you are SOL. You're best option is to get another account and start over. Its what Ive had to do with my bf's account. Because he is in Iraq and neither of us can access his account info, its the only option open to us til he gets home. Doesnt matter that Ive been paying for the acct since he's been gone. All I get is 'that information does not relate to that account' BS.

GL

Have you tried possible capitalisation? The hint is password sensitive. :D

Other than that, sit down with Splatter - he's the good stuff.

yes i tried for possible capitalisation. Didn't work. :(
Splatter, I dropped you a pm.

took me 3 weeks + if that helps :confused:

Jesus.. ill try to call them today when they open..

Have you tried possible capitalisation? The hint is password sensitive. :D

Other than that, sit down with Splatter - he's the good stuff.

yes i tried for possible capitalisation. Didn't work. :(
Splatter, I dropped you a pm.



capitalism works though, get it ? :)


sry, couldnt resist

Thank you all who helped. I managed to call PlayNC and the problem was solved in 5 minutes :)!