Ok, i'll try to stay calm before the "you cant get this in Europe" answer...
I bought the Epic Collection, followed the guidelines to update my account with the code that was in the box, carefully chose one of my characters to get the mask (Zaarr of course :p), everything worked fine on the "my account" webpage, and now i'm ingame looking into my Warehouse after maintenance, but no Sayha's Mask !!! :eek:
Please ?
Anyone ?
I havent yet, i first wished to see if i was the only one having this problem, maybe we have to wait a few hours after maintenance or something, but... i'm going out for dinner and a PnP D&D game :cool:, and if i dont get this Mask when i return, yeah i guess me and Support are gonna have words :p
Ok, i'll try to stay calm before the "you cant get this in Europe" answer...
I bought the Epic Collection, followed the guidelines to update my account with the code that was in the box, carefully chose one of my characters to get the mask (Zaarr of course :p), everything worked fine on the "my account" webpage, and now i'm ingame looking into my Warehouse after maintenance, but no Sayha's Mask !!! :eek:
Please ?
Anyone ?
It's not "the very next downtime" after you add the mask. It takes up to 10 days.
I'd been of the understanding that "Sayha's White Mask will be placed in your character's warehouse during the weekly maintenance period on Tuesdays" meant the following Tuesday, not just some random Tuesday after maintenance time.
You should get the mask the following Tuesday if you entered your code on or before Friday (Saturday maybe?), if you entered it Sunday or Monday you might get it after the next maintenance as it tells you it will take up to 10 days to get the mask.
If they were sure you were going to get it the next maintenance it would say up to 7 days right?
Be patient, if you don't get it after the next maintenance it is time to worry.
and where did it say i had to enter my code before friday (saturday)? and WHY when petitioning do they direct you to a locked thread (http://boards.lineage2.com/showflat.php?Cat=0&Number=736634&an=0&page=0#Post7 36634) where one is completely unable to post anything should there be a problem? i know that thread is there; thats the one that i followed to upgrade my accounts. ^_^ i have one account that was updated last wednesday, and one that i did yesterday. neither one of them have their masks.
you went through all that process of selecting which character gets the mask right? cause i got mine in the WH last tuesday, took 12days...
also try using internet explorer, firefox gave me trouble during that mask selection stage.
Also, something that was not in the instruction thread: there are actually two "cards" (pieces of paper with tear off edges) in the game box. Only one of them will get you the character selection option to get the mask, the other one only adds time to your account.
Grazzt, did you do anything differently today to get yours?
No, i just looked into my Private Warehouse, it wasnt there yesterday, and it was there today !
So, in the end, it took me about 10 days to get it, maybe you just have to wait a bit more :eek:
If anyone else recently added the mask to a character, please check your private warehouse again today. It should be in there now. If you still don't see the item, please contact the GM team through the web site (http://support.lineage2.com). Thanks!
Can someone tell me how can I purchase the Epic Collection online? (I live in Europe.) Or just the Serial Code... I really want the Mask and I don't know what to do... :/
I took the Mask out of my WH, now i can't put it back there.
Not sure what the idea behind this design is, but I wish it would not use/block a inventory slot till i delete it ><
Can someone tell me how can I purchase the Epic Collection online? (I live in Europe.) Or just the Serial Code... I really want the Mask and I don't know what to do... :/
...have an American friend buy u a box, and email u the code... that's what I did for a Norweigain buddy.