- So, we don't have heroes for half a month - k.
- Community server's been offline since C5 hit, just came up today, we'll see for how long.
- Frintezza is broken, AGAIN. Instead of spawning a pirate, this time we just got locked in the room which spawns mobs. The Raid leader sends in a petition, the petition gets cancelled and then is not resubmittable, cool, the petition system is broken as well. So we then send more petitions, with the 35 minute time limit ticking away... think a GM responded before we got ported out? Nope, some petitions were cancelled, the rest ignored.
So, this is the SECOND time a very advertised aspect of the game has failed, with absolutely no reimbursement of our time or energy at all for ANY of these issues. What are we to expect next? I'm half expecting the next system message when we log in to just say "lol, find another game!"
Players are sick of the "oh, that IS a problem, we'll look into it, cya." approach on the forums and from support, it's about as satisfying as no response at all considering 90% of the things looked into never have any foreseeable closure.
That turns people off just as much as the censorship policy imposed on these boards, because chances are, since I'm complaining about a problem, this post will be deleted, we'll see.
That turns people off just as much as the censorship policy imposed on these boards, because chances are, since I'm complaining about a problem, this post will be deleted, we'll see.
Yeah, it sucks that you're having these issues but try not being such a martyr.
Last I checked we weren't paying to test this game for you and so much has been broken lately that it's feeling that way. We understand that these issues can take time, however you don't update us on them and more often than not when you fix something it breaks 5 other things.
It's hard to be constructive when this is the case and we get the interaction of a gnat's bottom from NCSoft. Please start talking AND doing. These are end game and customer support issues - it really just isn't good enough.
That turns people off just as much as the censorship policy imposed on these boards, because chances are, since I'm complaining about a problem, this post will be deleted, we'll see.
Yeah, it sucks that you're having these issues but try not being such a martyr.
If this wasn't my 3rd or 4th L2.com account I wouldn't have expectations like that. ;)
That turns people off just as much as the censorship policy imposed on these boards, because chances are, since I'm complaining about a problem, this post will be deleted, we'll see.
Yeah, it sucks that you're having these issues but try not being such a martyr.
If this wasn't my 3rd or 4th L2.com account I wouldn't have expectations like that. ;)
Your expectations are wrong. You can post things that are broken about the game and not get banned. You know that.
That turns people off just as much as the censorship policy imposed on these boards, because chances are, since I'm complaining about a problem, this post will be deleted, we'll see.
Yeah, it sucks that you're having these issues but try not being such a martyr.
If this wasn't my 3rd or 4th L2.com account I wouldn't have expectations like that. ;)
Your expectations are wrong. You can post things that are broken about the game and not get banned. You know that.
Well they were banned for reasonably complaining about bots, the post wasn't posted any different than the one that made this thread. Maybe they were just a bit ban happy then.
That turns people off just as much as the censorship policy imposed on these boards, because chances are, since I'm complaining about a problem, this post will be deleted, we'll see.
Yeah, it sucks that you're having these issues but try not being such a martyr.
If this wasn't my 3rd or 4th L2.com account I wouldn't have expectations like that. ;)
Your expectations are wrong. You can post things that are broken about the game and not get banned. You know that.
Well they were banned for reasonably complaining about bots, the posts wasn't any post different than the one that made this thread. Maybe they were just a bit ban happy then.
That is against the rules. YOU KNOW THAT!
Anyway we're getting off track so let's move on!
You cried about getting your post locked in your first post.
The Raid leader sends in a petition, the petition gets cancelled and then is not resubmittable, cool, the petition system is broken as well.
Actually it's worse than that - it just wouldn't allow me to petition at all. Some petitions from the raid force got through though but were cancelled without comment.
The second I have any information to share on the Hero issue affecting all servers, I will let everyone know. We are continuing to test fixes and we will correct the problem as soon as possible.
I apologize for the delay in response to a petition in such a time-sensitive area. My guess is that you've done so already, but please open a dialogue with the GM team through the web site so they can investigate your report with the QA team.
We work as quickly as possible to create, test, and implement fixes for bugs. I apologize again for any frustration recent issues might have caused, and I hope you can believe me when I say that we are working to correct them.
The second I have any information to share on the Hero issue affecting all servers, I will let everyone know. We are continuing to test fixes and we will correct the problem as soon as possible.
I apologize for the delay in response to a petition in such a time-sensitive area. My guess is that you've done so already, but please open a dialogue with the GM team through the web site so they can investigate your report with the QA team.
We work as quickly as possible to create, test, and implement fixes for bugs. I apologize again for any frustration recent issues might have caused, and I hope you can believe me when I say that we are working to correct them.
Still dont get why there is no help ingame anymore, does any GM/HGM care to answere that?
And mystril, how will it help us at the raid if we do a support ticket? There wont be any refund for us or help at the actual raid where we need it.
Just something random while we are at it, could you or anyone else explain why you get ported away at raidbosses right after you dc? I know its suppose to be like that but I would really love to know the reason behind it.
Still dont get why there is no help ingame anymore, does any GM/HGM care to answere that?
And mystril, how will it help us at the raid if we do a support ticket? There wont be any refund for us or help at the actual raid where we need it.
Just something random while we are at it, could you or anyone else explain why you get ported away at raidbosses right after you dc? I know its suppose to be like that but I would really love to know the reason behind it.
be cause when you write a support ticket, you dont write to the gm's of your peticular server, you put it out to a bank of GM's that deal with all servers simultaneously.
be cause when you write a support ticket, you dont write to the gm's of your peticular server, you put it out to a bank of GM's that deal with all servers simultaneously.
this means no gms in the game ok?
In C4 the gm's had an update to their client to allow them to be on all servers at once.
GM's, I believe, are Tier 1 support. Their job is to weed out the frequently complained and common problems. They also, sadly, seem to just give up on anything they haven't had experience with before...
Yeah, I've commonly had the issue of a GM not at all understanding what I wrote and giving slightly off canned responses, haven't had that with support.
And I still don't get what people want an 'update' for - what's there to update as far as a bug fix is concerned?
Mistryl could probably post every idea they have on how to fix it, get everyone's hopes up and then say 'woops wasn't it', but if you really are asking for professional behaviour, you'll agree that that's hardly the way.
Yes, would be nice if they could find and fix these problems faster - but they can't (or won't, whichever you're inclined to believe). So what's the use of Mistryl coming here to say over and over again: 'we haven't fixed it yet'? It won't get done faster just by being mentioned time and again.
We work as quickly as possible to create, test, and implement fixes for bugs. I apologize again for any frustration recent issues might have caused, and I hope you can believe me when I say that we are working to correct them.
This is a honest question, dont take it wrong, but are you really doing it? Or is NCNA just sending a report to korea and wait till they fix it?
Im afraid that there are no developers in NA, and all runs from korea.
I've given up on the GM team since C1.... they are unhelpful with REAL problems not just "i'm stuck" or "i got scammed", they usually go "Please do a DirectX test" or "Please check you files" when the issue is related to an NPC dialogue box or something...
All the GMs I've encountered seem to have experience with customer service, try to sweet talk their way around the problem but never actually tackling it. They all seem to have little or no experience with the game, and take a long time to confirm simple errors such as NPC dialogue texts...
And I know this post will be deleted and I might get banned!! But I do not understand how criticising your whole department is against the rules, maybe if I do a personal insult then it would be deemed inappropriate, but we're just pointing out a MAJOR problem in your company and wish for it to be fixed.
I do not see how it took so long for the community server to get fixed, everyone thought it was because of an upgrade to it, making it more useful or something... then we get it back and it's exactly the same... This is exactly what happened with the old integer overflow problem in prelude, "This is not a bug... blah blah blah" a ton of ppl quit or had to ebay adena because of it, then 4 months later "We have resolved this bug"....
I actually thought that was the last of that horrible customer service... apparantly not, because this is exactly the same thing, this "nothing is wrong, just move along..." attitude really ****** me off.
Explain the problem to us with as much detail as you're allowed to, and we might even have a chance of sympathising with you...
Mistryl is the community manager, but her presence on the forums is almost like looking forward to Santa Claus coming to your house, it's a rare occasion and usually everyone misses her for more questions. I don't know if she has any other responsibilities, but if it's her JOB to communicate with us, then please can you talk to us about what EVERYONE wants to know?
This game has by far the least interactive GMs I've seen, i can't feel any love of the game by the GMs and that's probably the source of the problem. The GMs are too "professional" about it and dare not make mistakes, i.e. do nothing, you won't make a mistake that way.
I've given up on the GM team since C1.... they are unhelpful with REAL problems not just "i'm stuck" or "i got scammed", they usually go "Please do a DirectX test" or "Please check you files" when the issue is related to an NPC dialogue box or something...
All the GMs I've encountered seem to have experience with customer service, try to sweet talk their way around the problem but never actually tackling it. They all seem to have little or no experience with the game, and take a long time to confirm simple errors such as NPC dialogue texts...
And I know this post will be deleted and I might get banned!! But I do not understand how criticising your whole department is against the rules, maybe if I do a personal insult then it would be deemed inappropriate, but we're just pointing out a MAJOR problem in your company and wish for it to be fixed.
I do not see how it took so long for the community server to get fixed, everyone thought it was because of an upgrade to it, making it more useful or something... then we get it back and it's exactly the same... This is exactly what happened with the old integer overflow problem in prelude, "This is not a bug... blah blah blah" a ton of ppl quit or had to ebay adena because of it, then 4 months later "We have resolved this bug"....
I actually thought that was the last of that horrible customer service... apparantly not, because this is exactly the same thing, this "nothing is wrong, just move along..." attitude really ****** me off.
Explain the problem to us with as much detail as you're allowed to, and we might even have a chance of sympathising with you...
Mistryl is the community manager, but her presence on the forums is almost like looking forward to Santa Claus coming to your house, it's a rare occasion and usually everyone misses her for more questions. I don't know if she has any other responsibilities, but if it's her JOB to communicate with us, then please can you talk to us about what EVERYONE wants to know?
This game has by far the least interactive GMs I've seen, i can't feel any love of the game by the GMs and that's probably the source of the problem. The GMs are too "professional" about it and dare not make mistakes, i.e. do nothing, you won't make a mistake that way.
even IF they fixed the bugs, and IF they came in game as live and interactive people on a regular occasion, and IF they had great support there would be far more complaints over little things in the game like "why cant i make enough adena for armor, howcome some red player keeps killing me, why cant i kill a mob 8 levels higher than me" etc etc and everyone would whine over stuff you never thought you could whine about.
btw, there are no "perfect" or "flawless" games with "perfect" support and "flawless gameplay"
take the minor bugs you get from lineage2, and learn to cope.
if u get banned for anything regarding a post, dont point fingers cuz u didnt read the eula, fda, or watever it is. (i didnt read it)
who cares about lineage radio. seriously. i aint paying for it. u dont pay for it to listen. im paying for the game and if i (or OP or anyone) wants to rant and question something i will do that. (nothing actually gets done in the process but it sure does make u feel better)
Still dont get why there is no help ingame anymore, does any GM/HGM care to answere that?
And mystril, how will it help us at the raid if we do a support ticket? There wont be any refund for us or help at the actual raid where we need it.
Just something random while we are at it, could you or anyone else explain why you get ported away at raidbosses right after you dc? I know its suppose to be like that but I would really love to know the reason behind it.
be cause when you write a support ticket, you dont write to the gm's of your peticular server, you put it out to a bank of GM's that deal with all servers simultaneously.
this means no gms in the game ok?
on the loading screen "usefull game tips" (or watever) it says
and im misquoting "if you have a problem contact a GM ingame between 1pm and 6pm central"
im at work and dont feel like loading game 10 times to get the actual wording or times.... but its 5 or 6 hours of the day you can actually speak w/ a gm if your problem doesnt go down w/ in that frame your outta luck or toss a support ticket
on the subject of support tickets... why cant my /gm send a support ticket? if the gm is online gm relay the ticket to the upper tier... if not online auto ticket
it angers me that when i have a problem that consumes time ingame i then have to exit or alt out of game write a detailed ticket wait 5 minutes for a auto response to make sure it was accepted then wait 5 - 24 hours for a response that tells me they need more info or that they are working on it\
this problem really makes me mad in the case of bots... /gm i suspect "name" "name" and "name" to be botting at my current location 33 / 36 on map
response - please report the date/time and character names to the support team
is there anything else i can help you with?
*starts typing*
end consultation
Who reports Bots ingame,lol what a Ä., It will be faster for them and for you to send it trough the plaync support website. How long have you been playing l2?
Who reports Bots ingame,lol what a Ä., It will be faster for them and for you to send it trough the plaync support website. How long have you been playing l2?
i report bots in game for the reason i listed.... i shouldnt have to leave the game and spend my time doing all this to get rid of a factor (being bots) that already is slowing my gameplay and wasting my time
like i said.... in all /gm cases (not just the example i gave) it should auto send a support ticket
Char Name -> Account Info -> Email
your char name lets them know all your account and contact info meaning when you /gm they could just as easily forwrd the petition to support and support responds at will to your email... rather then you have to leave the game to get support for a ingame issue
i report bots in game for the reason i listed.... i shouldnt have to leave the game and spend my time doing all this to get rid of a factor (being bots) that already is slowing my gameplay and wasting my time
like i said.... in all /gm cases (not just the example i gave) it should auto send a support ticket
Char Name -> Account Info -> Email
your char name lets them know all your account and contact info meaning when you /gm they could just as easily forwrd the petition to support and support responds at will to your email... rather then you have to leave the game to get support for a ingame issue
if you have EVER reported a person on foul language, youll know thats EXACTLY how /gm goes down.
what you must always mention in your support ticket is the server you are /gm ing from. otherwise kiss your botreports byebye.
I miss getting to actually talk to a gm when I have a problem, not wait 5 hours for an automated response then 2 days for an e-mail
every time my petition is closed I put that in my evaluation 8/
havent gotten to talk to a real person since c2/c3
Well, out of the last 3 petitions I have made, the two of them got me into contact with a live gm quite fast. One of them was because of a quest-item missing in my inventory, and we had a fairly long conversation about it. He went though some logs and told me that it had appeared in my inventory at a certain time, and was removed 2 minute later (long before I had any possible way of using it). He was polite, informative and the whole issue was resolved with me getting a new item at the next update (tuesday)
This game has by far the least interactive GMs I've seen, i can't feel any love of the game by the GMs and that's probably the source of the problem.
Well, the last event had the gm´s appear to hand out rice cakes, interact with the public on the servers and have a little fun with them, They spawned mobs, joked around with eachother and the people, and interacted with the public. Their behavior that day showed love for the game from them, at least to me..
With that said I wouldnt mind more of that type of events of course, it was really enjoyable I thought
:D
Yes, would be nice if they could find and fix these problems faster - but they can't (or won't, whichever you're inclined to believe). So what's the use of Mistryl coming here to say over and over again: 'we haven't fixed it yet'? It won't get done faster just by being mentioned time and again.