Today is a sad day for many reasons. I come to you, L2 community to make you aware of something so disheartining and just plain wrong. I, Grolley, of the Bartz community was hacked. I did nothing wrong. I have no virus's on my computer, no spyware, and I did not visit L2Stratics either. I have spent 3 years playing Lineage 2. I started back in Open Beta. Through out this time I have had the opportunity to lead G-Men Elite, a now member of Conviction Alliance. My clan has phystically held Aden for numerious weeks, Goddard, and had the opportunity to be in an alliance that held Dion, Gludio, and Oren at one point as well. Over this time in game I have accumulated a wealth and a comfort level that some may drool at, and it was taken from me in a matter of 19 minutes.
I woke up Friday morning to find my AFK shop disconnected. I looked in the log and it said "Another Person has logged into your account" or whatever it says when that happens. I didn't panic, I took a deep breath, and I hoped it was one of the wacky glitches that people occasionally see in Lineage 2. I rebooted a new client to find out my password did not work, I then went to PlayNC to find out my password had been changed as well. I used my secret question and changed my password back. I logged in and changed my Game accounts, the two I had on there, back. I logged in to find 3 of my 4 toons completely naked. The only thing I had left was basic mats, Brigadine armor and a Glaive. This armor was left on my academy toon. I check my email and at 6:18 AM I was sent an email from PlayNC saying someone was trying to change my password. It was written in German. I, however, am from the United States. This was continuallying being sent to me over and over for a total of 2 minutes. I was sent 9 emails from 6:18 to 6:20. At 6:21 my main account password was changed, then 6:44, my secondary account was changed. All in this process I was trying to log in. I changed my password back at 7:04 AM. I was too late.
NCSoft has informed me they will not replace your stuff if you are hacked. It is my repsonsibility to keep my account secure. I never gave my birthday out to anyone, I never gave out any type of personal information that would make my account vunerable. I have virus protection, spyware protection, and a firewall. My computer was not touched, yet NC claims this was because I did not do my job to secure my account.
Myself being hacked has effected more than just myself, it has done so to a clan, to an alliance. My clan has log hundreds of millions of adena, hundreds of millions of items produced from our current castle. I had a friend who is in Iraq, fighting for the United States of America, who lent me his +7 Branch of Mother Tree with Acumen. I had another very good personal friend lend his safetly max enchanted Arcana Robes. This is all gone.
In the past I have died to do the server crashing and used a Blessed Resurection Scroll on myself. NCSoft compenstated me this item. This is not a matter of NCSoft NOT being able to retore my account, but more of the fact they DO NOT WANT TO. Now they can sit here and claim that it would mess with the Lineage 2 econmy because my items are still out there. They could claim many things that it could do to the enviroment, which is already totally messed up. However, the one thing they do not take into consideration is that a loyal customer of THREE years is no longer able to play the game. They will tell you that you can still log into your account, but how is a 76 Duelist, subbed 76 Archmage, almost 77, subbed 61 Hawkeye play a game with no gear. This is not a shop toon type character, not is it your average test the game out for a month or two type player. This is the account of a dedicated, loyal, and hardcore player. This did not matter to them.
I ask the L2Community support in disputing the cirumstance of which I have encountered. I ask you all to recognize how quickly you can lose all of your hard work and at the current moment NCSoft will do nothing about it but give you a generic texual response and send you on your way. Please post your support in trying to change this horrible policy that is forcing many people to quit the game. I am not the only one hacked from Bartz. I am not the only one who will be quitting if this does not get resolved. Before people have accepted their fate, they have accepted what has happened to them and quit the game. I ask you all this. Ask for a change. Let's get NCSoft to be better to their loyal customers. To the people who make this game what it is.
On a side note, this is why I can not continue. I lost the following:
+4 S Duals
+9 Tsurgi*Samurai Long Sword
+4/+3 Majestic Heavy
+7 Branch of the Mother Tree Acumen
+3 Arcana Mace Acumen
+4/+3 DC Robes
+4/+3 Arcana Robes
+3 Majestic Jewel Set
Tatoesian Jewel Set
+7 Bow of Peril Cheap Shot
+3 Soul Bow Cheap Shot
+0 Majestic Light Set
+7 Grace Dagger Focus
+7 Homunkulus Acumen
+3 Plated Leather Set
+3 Demon Set
+4/+3 Full Plate
+6/+3 Doom Plate Set
2 +4/+3 Doom Light Sets
+3 Karmian Set
+3 Soulfire Dirk Mana Up
Numerios Book of Giants
Numerious Quick Heal Pots
Millions of Adena
And much much more. There is so many things to even remember it all.
You are not doing this for just myself. You are doing this for yourselves. For your accounts. For the Lineage 2 Community. We are working to make NCSoft a more loyal company to its loyal customers. When you finsih reading this, remember this could happen to you. (I never thought it could happen to me)
Edit - MULTPLE PEOPLE HAVE BEEN HACKED