In the internet world of servers there will always be technical support, even on the weekend...well most good businesses do to and since NCsoft relies on the internet for their business I would hope the same is true here.
But we must remember "There are no GMs providing customer service at this time." LOLOLOL
I heard from an unnamed source that they threw the Christmas party early. Mistryl and another GM accidentally pulled the plug while making out in the room with the GameGuard server.
Look NCSoft, its time to hire another hamster. One that has a button that posts, "We're looking into it, we're not sure when the issue will be resolved yet". Then everyone will be happy.
I would probably break everything if I personally tried to fix the login server. :p
The team works over the weekend at all hours, so don't worry -- we always notice when a login issue occurs. We work as quickly as possible to fix problems as soon as they pop up. Sorry about the login issues this past weekend! It should be resolved now.
Any thoughts to adding another "dot" for the login server under the server status screen on the main web page? Even perhaps change the dots to be Green - All OK, Yellow - some issues, Red - Server Down.
Hey Splatter, I think the reason Mistryl is always the one posting has something to do with her job description. Something about being in charge of customer relations or something, I could be wrong.
I would probably break everything if I personally tried to fix the login server. :p
The team works over the weekend at all hours, so don't worry -- we always notice when a login issue occurs. We work as quickly as possible to fix problems as soon as they pop up. Sorry about the login issues this past weekend! It should be resolved now.
It looks like the login server may continue to go up and down until the issue is completely resolved. Please hang in there while we get this corrected. Thanks again for everyone's understanding!