NCSoft - Worst Support Ever.

I'm trying to solve a problem with Lineage2. I've read the forums, the FAQ, the support files, everything and there was nothing specific about my problem. Next step -> contact the support using new technologies like E-MAIL! I used the "Ask a Question" function on the website in vain... I get this message no matter what:
Question Submission Failed

Authentication mismatch

Use the Back button and refresh your page to correct

I think we should have a function on your PlayNC.com account when you log in you could send a message to support, the same way it happens with other games... like WoW and many more.

I still don't have my problem solved because i wasn't able to talk to NCSoft yet, and now i'm just asking for help on how to contact NCSoft.... HOW? The fastest, simple way...

Send a PM to Mistryl (http://boards.lineage2.com/sendprivate.php?Cat=0&User=8839&Board=&Number=&wha t=login&page=&fpart=&vc=).

Don't know what to tell you. Last month I couldn't log in and contacted support through their site. I got an answer and they followed up multiple times.

Mind you, other players on this forum and from my clan actually told me how to FIX the problem! But as for contact and response, the NCSoft support worked fine.

Send a PM to Mistryl (http://boards.lineage2.com/sendprivate.php?Cat=0&User=8839&Board=&Number=&wha t=login&page=&fpart=&vc=).

Pay attention! This is good advice!

Ok. I pmed Mystril. I hope she can help me.

I hope you were nice to her. :mad: