the email address that i have been using for L2 got deleted my hotmail due to lack of inactivity, and subsequently i lost all the emails contained in it. so i placed a ticket with support because i lost that unique id number thingy that they gave me when i created my account. i asked them if it is something that i really need, or if they could send me a new one or something. so they replied to me saying that they need to first verify my account is actually mine. and one of the peices of information they need, is, you guessed it, that unique id number.
so my question for discussion is this. knowing NC, and thinking back to all the experiences that you have had with this game, would you honestly play another game made by this company? honestly, i think i would. i even signed up to play aion beta. does that make me an NC junkie?
Knowing their support, I wouldn't. They don't read what you send to them, just pick out random words and try to figure out a context, then send back a completely irrelevant reply. Unfortunately this seems to be a growing trend in tech support in general, so you might not find bliss elsewhere either.
when you log into your plaync account theres a button for it. there was a button to sign up for eXteel too, and honestly i think eXteel is the cooler game, but i think the only way to get gear in eXteel is to buy it directly from NC, like, with a credit card...so...yea.
basically i just wish that support actually imporved somehow over time, by learning from mistakes or whatnot.
when you log into your plaync account theres a button for it. there was a button to sign up for eXteel too, and honestly i think eXteel is the cooler game, but i think the only way to get gear in eXteel is to buy it directly from NC, like, with a credit card...so...yea.
basically i just wish that support actually imporved somehow over time, by learning from mistakes or whatnot.
OMG! I'm only eligible for Tabula Rasa and Exteel, two games that I care nothing about!
"oh, he's been playing 3+ years.. let's give him Tabula Rasa... 'lucky dog'" :confused:
There, I wrote them and begged. This is what I'm reduced to. :eek:
****. lets trade :) actually i think it was tabula rasa, not aion. just had aion kicking around in my head. sometimes i sign up for things without knowing what they are. /guilty >.<
****. lets trade :) actually i think it was tabula rasa, not aion. just had aion kicking around in my head. sometimes i sign up for things without knowing what they are. /guilty >.<
Well, if you wanted to make "Sovrath the Preparer" cry then "mission accomplished" :p
When you actually get this problem solved can you tell us how you did it please?
I also managed to loose that unique number email. I changed my email account a few months ago and with the old one there it went.
currently they are still giving me the impression that i've stolen the account from myself. but if it works out, ill let you know.
update. so they are pretty sure, after 3 days and 4 support people, that i am me. then they reset my PlayNC (thus, i had some problems trying to log in and reply to the ticket :)). i dont think they understood the question at all, or im just not good at asking questions.
"While it is good to keep the Unique Account ID for account ownership verification purposes, it is not required. There are other pieces of information that can be used in lieu of the Unique Account ID. Unfortunately, we cannot resend the Unique Account ID."
I had this problem in the C5 reset. i had not used the email for over a year at that time...the credit card i started the account w/ expired and was tossed and i used a fake bday also so i spent weeks emailing NC w/ support tickets etc.. and they wouldnt help me a bit
finally i called them and i had my pass reset and was playing 5 minutes later....
the operator needed "my name" "CD Key" and "original email adress"
my new pass was sent to the mail i started the account w/ so as to be sure it was me
support tickets get you nowhere... just call ask they can walk you through most everything
I had this problem in the C5 reset. i had not used the email for over a year at that time...the credit card i started the account w/ expired and was tossed and i used a fake bday also so i spent weeks emailing NC w/ support tickets etc.. and they wouldnt help me a bit
finally i called them and i had my pass reset and was playing 5 minutes later....
the operator needed "my name" "CD Key" and "original email adress"
my new pass was sent to the mail i started the account w/ so as to be sure it was me
support tickets get you nowhere... just call ask they can walk you through most everything
I absolutely agree. Calling was able to solve my issue when that whole account thing happened.
in the c5 reset i still had the email. but hotmail demands that you log into your accout once every 30 days or kapoof. i had actually quoted a line from the email that said something to the effect of "this is very important dont delete it". at the time i thought losing an email was pretty hard to do. serves me right i guess.