How do you contact support and talk to a real pers

How do you get in touch with a person at NCSoft when your account has been banned permanantly and no explanation has been given? My friends account got banned for absolutely no reason and he DESERVES an explanation. This person is legitimate and no one uses his account.

And NO, he doesn't have the cd key from TWO YEARS AGO when he made his account because keeping a useless CD for two years isn't an unrealistic expectation or anything.

They always hand out an e-mail to the e-maill account your friend registered with so long ago.

They didn't send him any emails

Doesn't he have an account to contact support through this site then?

he can log into his account on the plaync.com site, but it just says account permanantly closed or something like that.

he can log into his account on the plaync.com site, but it just says account permanantly closed or something like that.

He should be able to ask for a explanation trough that channel.

I have mine from '04 :P

But you should still be able to go to support, and ask a question even banned I think.

You will get absolutely no information from the forums about this.

Why doesn't your friend just call them up?

Please ask your friend to use the "Ask a Question" link in the Support Center (http://www.plaync.com/us/support/prod_10.html) for questions about any action taken against his account. This is the only method to contact the team for these inquiries.

Thank you!