I tried to contact support,
I got a screen ask a question.
I filled in my e-mail and the question and when i was finished filling all fields in i clicked submit.
I got a screen telling me "this e-mail address is already in the database"
So i went to the "my stuff" tab filled in my e-mail and pressed send me my password, i got a screen telling me my user ID is invalid. So i pressed create new account. I went back to the "ask a question" screen.
What it comes down to, my e-mail is already in the database, but i can't log in because my used ID is invalid and creating a new account on another e-mail...nah thx NC soft, Awesome job at Support.
That's not an option when you live outside of NA...
Granted they should have an up front e-mail address for people to contact them. I just went to the support section and it seems that like so many companies, they really want "you" to handle it yourself if you can.
My thougth is to send Mistryl a message, explain the situation and she will give you your options.
I mean, that is what she is there for. She is our link to the company.
This article (http://www.plaync.com/us/support/doc_4583.html) gives a little more information on retrieving your support account information. It sounds like you do have an account with that email address, so it's odd that it's not emailing you the password.