did you log back into yoru account, select the button that says pick your character and check mark your character?
Did you check your warehouse also?
I just did this last week and it worked fine for me. I had to use FireFox, but that is another issue.
Yep, did all that. I've had the second account since before Thanksgiving.
Problem is that it keeps telling me the upgrade code has already been used... on either account, but I still have no mask.
And it will be placed in that char WH during the weekly maint.
So yeah go check if you made everything right and see thise thuesday if you get it
Yep... but there have been 3 months worth of weekly maintenances done since then, and it never asked me to select a character to give it to, so I am not expecting it to appear in my WH.
I've resigned myself to not having a white mask. No great loss.
it wont ask you to select a toon; go into your account details and push the button. if there is no button, there is no mask. in that case contact support.