im asking this sort of question here in the General discussion topic because asking NC directly will take DAYS.
A while ago PlayNC due to reasons UNKNOWN TO ME, changed all PlayNC account passwords. I managed to retrieve my password Thinking i was somehow continuously spelling my password wrong. and after about a month i got really frustrated, and complained to NC and got my password and what not retrieved... very lengthy process.
Ok so heres the problem. My friend who hasn't played his Lineage account, and is also not quite as adept at PC's as I am wanted to play again. He created a SEPARATE play NC account when he played City of Heroes Mainly because he had no idea he had other options (multiple games, On one account) And as the YEARS passed. his curiosity towards lineage grew. and he went back and decided to reactivate. in which he found his password was WRONG. He tried to use the birth date Option and then realized, he Put in a fake Birth date (we made these accounts back in beta) at which point he called NCsoft to talk to them. (he's a short tempered man unfortunately and he didn't get very far on that option) at this point he gave up. My question is. What other means of PROOF can he offer up that the account is his.
Credit card expired years ago
moved several times since then
no BOX CODE BECAUSE THE BOX IS 3 YEARS OLD AND PROBABLY THROWN OUT YEARS AGO
birthdate - yes was a lie was his mistake, but thats what most people do.
--Ok anything I haven't covered that anyone here can possibly help on??
Please take this post seriously, he asked me to ask about it because he wants to see what changes have been going around
No im not going to provide anyone account information i'm just looking for fast, and effective advice.
His email address hasn't changed, but the PLAYNC account (the master account) is what NC decided to change. and thats the problem (it only has lineage on it tho)
_---_ anyone else had this problem at all? anyone????
When they did that password reset "And it was done because of a security breach" alot of people where effected.
Someone that had to go through it should be replying some time.....
everyone that remains in the game since august of 05 when the passwords were reset went through this. if the account in question was created before this date youll need to phone NC in texas if youve forgotten/lost some account information. what you will require tho, is the email verification code that was sent when the account was created.
if this is only affecting the lineage2 side of the game, it MAY require the box code. mine did. lucklily i found it.
in the future it may help to PRINT the emails that come from NC, and your account infos when you create one. it cures more problems than any forum trolls ever could.
true but lets face it, this sort of thing isnt exactly what people plan out and expect. unless they are you, and being you is scary. there shouldnt be a need to print out all that information. not to mention any and all information from back then is gone as it was not forseen that this would happen. already gone through the motions of the box code, which i said IS UNAVAILABLE. and the email verification code, i dont even remember one of those.
Then your friend is SOL. My bf lost his account during that fiasco due to the fact that he was in Iraq and couldnt get to his info. Then his mother decided to 'clear out' his stuff. Such a charming, lovely woman.
true but lets face it, this sort of thing isnt exactly what people plan out and expect. unless they are you, and being you is scary. there shouldnt be a need to print out all that information. not to mention any and all information from back then is gone as it was not forseen that this would happen. already gone through the motions of the box code, which i said IS UNAVAILABLE. and the email verification code, i dont even remember one of those.
it only MAY be required. phone and find out. if so, as melaquinn said, youre ... out of luck.
it isnt me out of luck X_X it isnt my account, i am playing rightnow. he phoned them. But he decided to loose his temper. i doubt he would want to phone them again. ill have him email them see if they will do anything that way. thanks for your input.
Alot of people doesent have that info after years,some people where able to get thier accounts back after providing the gg or cc number of last payment also..
Alot of people doesent have that info after years,some people where able to get thier accounts back after providing the gg or cc number of last payment also..
Yea, he acquired the CC info just yesterday (they moved so he had no way of really getting the info) ill have him talk to them monday. thanks for the responses. im sure he might get the inspiration to come back now XD.
I still have the box, its acting as a table leg right now for a broken caster wheel, and the other side is propped up with my FFXI box(finally getting somthing for my money on that game >.<)
the e-mail and/or secret question should be enough.
my brother had the same problem. he had nothing of the info, except his e-mail.
I sent ONE mail, and got the account back.
I juust told them, either pay back the 15$ (or whatever amount it is) for the last month they billed ME (I payed for my brothers account, but had changed my credit card) cuz they cant take my money if my brother cant loggon his account, OR give the account back.
Guess what? they rather give the account back rather then PAY money back. :)
want some advice? never use fake info when creating an account. I never did. and why would you? unless you somehow wanna cheat ingame or something..dunno what the fake info would help you doing it tho.
anyway, always type down your info, and print it or write it on paper and hide it (for you evil brothers and sisters!!!) and yea, DONT save it on your computer!!! (I had bad experiance with that, but thats another story)
the e-mail and/or secret question should be enough.
my brother had the same problem. he had nothing of the info, except his e-mail.
I sent ONE mail, and got the account back.
I juust told them, either pay back the 15$ (or whatever amount it is) for the last month they billed ME (I payed for my brothers account, but had changed my credit card) cuz they cant take my money if my brother cant loggon his account, OR give the account back.
Guess what? they rather give the account back rather then PAY money back. :)
want some advice? never use fake info when creating an account. I never did. and why would you? unless you somehow wanna cheat ingame or something..dunno what the fake info would help you doing it tho.
anyway, always type down your info, and print it or write it on paper and hide it (for you evil brothers and sisters!!!) and yea, DONT save it on your computer!!! (I had bad experiance with that, but thats another story)
fake info because the game was in Beta and didn't totally require accurate info at the time to play, I changed mine to accurate info. I do not trust beta games, or any other game with my real information, not while the game is free. People are people. and anyone of those people within the company can defect and take your information. the information during beta is more risky because of a lot of things going on within the offices. and a trusted group of people i feel cant be completely established. and fake information wouldnt help you to cheat anyway. but lets keep off that topic. Cheating is bad kids.
When this whole password reset problem arose, hundreds of players had the problem of their secret question no longer working. A good bunch of them were german (including me) and we all were getting together and wrote detailed Mails to support in a civil and repsectful tone and I do not know from a single player, who tried that and failed with it.
In my personal case, it took 2 weeks, till the support ticket could be taken care of, but that was, when thousands of players were having that problem and there likely was a storm to support. In that 14 days I had the perfect chance to learn, just what a crap game WoW is :) (trial key. Never spend 1 cent on that thing!)
Many players did not have their UNIQUE-ID anymore, altough the mail expressively asked for it to be stored as important info. Some people were asking for support for accounts, that were bought (which is not even allowed). All of them got helped.
It is a matter of patience and kindness. If you do not curse at the support team, they will do a good job to the best of their abilities. You simply need to prompt them with every single info you got, even including all old GTCs you ever used or which payments you did with your CC (you should have some bank info about that). You should be honest and as detailed as possible and you will get helped.
Shouting at them like "STUPID NCGUYS !! HELP MY ACCOUNT OR ELSE... !1112" will not help your cause at all.. And should not.
I am one of those freaks that still has the box from open beta, and the email with the little key on that from april 04. And I'm a back up freak.
But I can easily see how you could lose one or more bits of that info and be sunk :/
Yes have to agree with you I back up everything, and it saved me when I reactivated after being gone for well over a year. It meant I had the code sent, though I had decded to clear my home office and had gotten rid of box.