Account of my girlfriend was banned because selling or buying of in-game items, adena, and/or game accounts for real-world money. I know 100% that she dont sold or buyed something for real money. She DON'T NEED it.
She wrote a petition on support site but dont get the answer.
I wrote a petition on support site and get replys like that:
However, we are unable to speak to anyone except the account owners about any incident as per our Privacy Policy. Please ask the actual owner of the account to write us himself/herself about his/her issue, so we can assist him/her further. Thank you for your understanding and patience.
Probably just have her fill out a support ticket. While she's banned - she can still do that.
Just be prepared for more stupid answers. I remember a while back a group of us in my clan were having internet lag problems at a specific time of day for like a month, when I contacted support they told me my laptop drivers were not up to date. I cried.
we have done that, but she get no answer and with me speaks nobody about it
maybe i get the answer here from an GM, on support site i have seen only only "bot"-answers like in my first message.
Yeah, I think the people there try, but they're understaffed (I am talking out of my *** but based on my experiences with support that seems to be the case).
Just give it a few days and they should get around to it eventually, just keep answering their auto responses.
Policy concerning proxy asking is stricks - you have no right to ask for someone else...
As for banning - there's not much your gf can do unless support answers her. Even though most people get blocked mutually these days, and only get a reason after they write support ticket. It happened recently to number of accounts, because account (i.e. serial codes) resellers were using some questionable methods of payment. All banned people got answer from support even though I donno about anyone being unbanned.
It took a week or two to get an answer though.
Back in time many players were banned for cheated adena that they got from other people, including legit adena transfers in-game without any real-life compensations. They were charged for cheating and their accounts were closed. I don't remember that anyone who was banned this way and got their accounts back.
Well... probably it's lost case for you, but still I hope your gf will be lucky and will have possibility to prove her innocense. If you she had any significant transfers of adena, I'd suggest her to explain how they happened - it might help after all. Of cause, it's possible only after she gets an answer from support site (currently support does not process e-mail requests, simply ignoring them).
I know Neslia as my ex-clan member and know now as clan leader. She allways helped clan member to get better equipment. I would never beleave that she is using ebay or selling something for real money. We are playing second year on teon, and i know she very good. She would never do something against EULA.
PS Sorry for my bad english, i can repeat this in german language if you need.
Best regards,
Waldemar
Response (GM Anthony) 05/11/2007 03:45 AM
Hello Waldemar,
Thank you for contacting Lineage II E-mail Support.
We greatly appreciate your concern towards your friend. However, we are unable to speak to anyone except the account owners about any incident as per our Privacy Policy. Please ask the actual owner of the account to write us himself/herself about his/her issue, so we can assist him/her further. Thank you for your understanding and patience.
Regards,
Customer (Waldemar) 05/11/2007 03:53 AM
I contact you again, because she wrote already the petition and she is still banned.
I find this not ok. She is trustful gamer and she never played violating EULA.
Response (Paul) 05/11/2007 04:39 AM
Hello Waldemar,
Thank you for contacting Lineage II E-mail Support.
We greatly appreciate your concern towards your friend. However, we are unable to speak to anyone except the account owners about any incident as per our Privacy Policy. Please ask the actual owner of the account to write us himself/herself about his/her issue, so we can assist him/her further. Thank you for your understanding and patience.
Regards,
I don't need get an copy-paste-answer here, i want to see Neslia in game!
Best regards,
Waldemar
Response (GM Graham) 05/11/2007 04:48 AM
Hello Waldemar,
Thank you for contacting Lineage II E-mail Support.
As discussed with you before, we would not be able to communicate any issues related to any other player's account. Please ask your friend to contact us again, if he needs assistance related to his account, we shall be glad to assist him. Thank you for understanding and cooperation.
Regards,
Customer (Waldemar) 05/11/2007 05:07 AM
She is in depression now, because some one GM made the mistake and banned her account.
She said to me now that she dont get any answer more from support.
Best regards,
Waldemar
Response (GM Phillip) 05/11/2007 05:16 AM
Hi Waldemar,
Thank you for again contacting Lineage II E-mail Support.
We understand your deep concern but as we already informed you that we are unable to look into the issue as you are not the account owner. There is only one way to get assistance in this regard if the account owner will write us himself/herself about his/her issue. Thank you for your understanding and patience.
Regards,
Customer (Waldemar) 05/11/2007 05:43 AM
She has contact you!
But she dont get the answere and is still banned!
Best regards,
Waldemar
Response (GM Graham) 05/11/2007 05:51 AM
Hello Waldemar,
Thank you for contacting Lineage II E-mail Support.
As discussed with you before, we would not be able to communicate any issues related to any other player's account. Please ask your friend to contact us again, if she needs assistance related to his account, we shall be glad to assist her. Thank you for understanding and cooperation.
Regards,
OK! But what she should do if she still get no answer?
Response (Jack) 05/11/2007 07:13 AM
Hello Waldemar,
Thank you for contacting Lineage II E-mail Support.
As discussed with you before, we would not be able to communicate any issues related to any other player's account. Please ask your friend to contact us again, if she needs assistance related to his account, we shall be glad to assist her. Thank you for understanding and cooperation.
Regards,
PLEASE READ MY LAST MESSAGE, I DONT NEED A STANDART REPLAY!
Best regards,
Waldemar
Response (GM Scott) 05/11/2007 07:23 AM
Hello Waldemar,
Thank you for contacting Lineage II E-mail Support.
As discussed with you before, we would not be able to communicate any issues related to any other player's account. Please ask your friend to contact us again, if she needs assistance related to his account, we shall be glad to assist her. Thank you for understanding and cooperation.
Jeez, have you actually READ the reply? They are not allowed to talk to you about another person's account. Period. Just because you say you are her boyfriend, doesn't mean it is true. Your girlfriend will have to talk for herself. Get it? THEY CAN NOT TALK TO YOU ABOUT ANOTHER PERSON'S ACCOUNT.
Think of it this way. I could say I was her boyfriend. If they didn't have the rules the way they were, and they talked to me... where would that leave her and you? You cannot talk for her, she must do so herself.
And what does that mean? SUPPORT WILL NOT answer questions from YOU, about someone ELSES account. Period.
Whether that person gave you the go ahead or not.
it's not interesting for me to have information about account of somebody. I'm interesting me what have someone to do if he/she becames no answers from support.
Support will only talk to the account holder. Any third party trying to help could easily be someone trying to gain access to the account fraudulently.
I think that is right.
They must have banned an account and looked at the associated trades and decided a trade your girlfriend made looked suspicious.
Can your girlfriend contact support or can you contact support using her PlayNC account.
Ask them for the reason of the ban and the particular trade that is the cause. Then you'll be able to question it.
Exactly. Your gf has to contact support, over and over again. If you do not get an answer that way, try phoning them. YOU sending any mail is utterly futile, it is a waste of internet bandwidth.
There IS nothing else you can do. Except for going to their place in person, maybe :)
I am playing for a year and I can state with full responsibility that Neslia as responsible, and honest player. She never pursued personal interests, always referring to the request for help. I personally resent the fact that the server TEON great number of violations, which all face every day. So someone is simply convenient. But when blocking real players ingoriruyut their letter and the letter from their friends, I begin to wonder. I, in this case a customer who pays you money. I play is not free. And would like to see the maintenance service that you (Support) should provide. All of this is very sad because any time you block and none living GM's you do not respond. All letters will be delivered Robot-answer. And continue to play? Who can apply?