Hello!
Recently, our ally leader has been banned for violating EULA, as NCsoft says. None of the charges pressed have no connection to this player! Any petition we send got some template reply, and any petition our ally leader sends had no reply.
We have no doubt in Administrations' Actions, but this time some Misunderstanding took place.
I call to Administration, please, review the issue again. And please, stop Ignoring petitions she send. Answer her, and tell her what information should she provide.
And You, Players of Teon, anyone who know Neslia, and can state for her quiltlessness, please write some words in this topic, cause this can happen to you too.
You dont know if she is 100% legit.. There are many reasons to get banned , but seems to me the free pass not to get banned is have an kjsd746hjso name :)
Its not about harming , its about getting the benefits :) ..
I wouldn't complain if any of my friends got banned , because of doing something bad , but I would complain about the thousands unlegit players in the server as well :)
You dont know if she is 100% legit.. There are many reasons to get banned , but seems to me the free pass not to get banned is have an kjsd746hjso name
You dont know if she is 100% legit.. There are many reasons to get banned
Still... legit people get banned all the time... especially when kids from enemy clans mass petition them just because they are getting owned and find no other way out. If you hammer support long enough... if your claims are true.. you will get unbanned.
We got several banned for being farmers... while others where banned for exploiting <I cannot mention it her> for Interlude. All where unbanned upon further investigation. The "farmers" where unbanned once the GMs realized that they where just ingame friends of farmers... while the other guys where unbanned once the GMs realizes that although they did commit the exploit, they, among many others completed that quest without realizing that the manor in which they completed it was an exploit... or a bannable offense.
I am extremely revolted such the attitude of Administration to claims of real players. Why Support is silent? In what then your work consists? Why Support does not wish to understand this problem? We real players. And we demand now to attract attention and to solve a problem! Both closing by that and blocking will not stop us, we shall write until then while it is a problem will not be solved.
Aye, this serves no point. The BANNED person ALONE must contact support. Your mails, pms and topics are all pointless and only slow things up as they mean more work for the staff.
Its normall, i know at least 4ppl who got banned for "advertising illegal software" and as such action ncsoft considers even using words like "walker" "bot" in any kind of chats. (i know those ppl personally and they didnt even 2boxed not to mention bot or anything.
so while hundrests o bot trains are farming adena each day in cata and other places, legit players are getting banned.
Tell me please. If you were Ally leader, would you do anything that would harm your clan and the whole ally?
Would you?
Take the 5 biggest clans on your server. How many of those clans' leaders botted in your opinion? If your answer is 2 or less you live in an imaginary parallel universe.
For that reason, when clannies spam support about their leader, it only tells NCSoft that that leader had a lot of friends, not that that leader was a particularly legit player.
Your leader has to talk with GMs either through petitions or by calling them. If your leader doesn't get unbanned after that, he shouldn't give up, but hey, maybe he wasn't that legit after all. Maybe he was, people do make mistakes, but your clan making lots of "noise" (multiple threads) about it will only help one thing: maybe getting your forum accounts banned. And that wouldn't be an error :)
Well I'm not quite making a blanket statement here...and I'm certainly not intending a joke (for a change)....
I don't believe I know any legit players who were banned.
Let's say it happens (which makes sense).
I would argue that as long as restitution is made in the end to whomever was 'wrongfully' banned--then that would be a reasonable outcome.
The police don't always arrest the right person in their zeal to "protect and serve". We accept that sometimes the circumstantial evidence is a bit weak and that most of the time the rest in society are safer because the police are out investigating crime and arresting people (not that I'm completely sold on that concept personally, but it's pretty widely believed).
It's not reasonable to complain EVERY FREAKIN DAY about "unmentionables" and adena buyers and 3rd party program users and have that be the topic of essentially EVERY SINGLE THREAD ON THESE FORUMS....each of which demands that "NCSoft DO SOMETHING" and then suggest that when one possibly innocent person gets tagged that it's the worst thing in the history of gaming.
I don't think it's possible to have it both ways on this. If everyone wants NCSoft to use their tools vigorously and with zeal--then it would make sense that from time-to-time a mistake would result from that zeal.
It could make sence if they were answer something like "we are investigating the issue, please be patient", but she didn't recive any reply at all. So what do you suggest? Just sit and wait when they would answer her after months of waiting?
I am extremely revolted such the attitude of Administration to claims of real players. Why Support is silent? In what then your work consists? Why Support does not wish to understand this problem? We real players. And we demand now to attract attention and to solve a problem! Both closing by that and blocking will not stop us, we shall write until then while it is a problem will not be solved.
no im not taking sides here .. but who the hell are you to accuse people of sitting around doing nothing ? are you there in their office with them ? how do you know someone isnt sitting there searching logs to find wether or not your friend is innocent or guilty ? by the way you and your friend is not the only ****ed player on these servers. You are not special.. you are not NC's number one priority.
you dont think all those boat trains dont petition as well saying they are legit after they finally get banned? can you imagine what the support email inbox looks like? "you have 600 new email messages" and probably every morning... sooooooooo having said that
sit back , wait your ****ed turn and don't start insulting people for doing their job the way their boss tells them too.
they are doing as their told.
what people fail to realize is that everyone has someone telling them how to do their job and have to follow these protocols so instead of bytching about/to the support employees email NC head office and [censored] to them.
if you ever came/contacted my work and accused me of not doing my job because you are not satisfied with the way i am directed to do my job, i would drag you by your hair down to my supervisor's office so you can cry to her about it.
THEY ARE DOING THEIR JOB WITHIN THE GUIDELINES THEY HAVE BEEN GIVEN TO DO IT.
put yourself in their shoes [censored]........ how would you feel ?
I dont know about your job but at mine we are instructed to serve our customers in a timely manner. I guess for some jobs thats to much to ask? :confused:
You work in a grocery store.
your manager has scheduled only 2 cashiers to work the most busy day of the year. You have over 100 customers lined up at your cash and because the 12th guy had to wait for the first 11 people to get checked through and screams at you for how long he had to wait , you would say this is justified ?
the person to yell at is the manager who was stupid enough to only schedule 2 cashiers that day , not the cashier.
the point of my post is that if support is understaffed ( which will result in longer wait times) its not the people working in that departements fault, its the fault of the people who create the staffing policies, the customer service policies and protocols.
if im waiting in a line up of over 100 people at a grocery store and i wait in line 100 minutes...... it say that pretty effen timely. everything is relative. if i was at a store with 100 cashiers, and only 100 customers to check out and i had to wait 20 minutes... i would be ****** because then that means my cashier is sitting there with their thumb up their *** chatting instead of serving me like the 99 other cashiers are server the 99 customers.
maybe this is a concept above and beyond your understanding ?
or maybe most of the people in this thread have never had a job and cannot fathom what its like to be the person dealing with [censored] like themselves.
edit : also NOS
would you violate company protocol and practice and put your job in jeopardy to serve a customer in a "timely manner" ? most people wont. If you boss tells you " this guy has to wait till monday" are you gonna go against your bosses orders for the sake of customer service ?
the person to yell at is the manager who was stupid enough to only schedule 2 cashiers that day , not the cashier.
edit : also NOS
would you violate company protocol and practice and put your job in jeopardy to serve a customer in a "timely manner" ? most people wont. If you boss tells you " this guy has to wait till monday" are you gonna go against your bosses orders for the sake of customer service ?
So I guess cashiers=Ncsoft customer service reps.
and Managers do not work for the same company?
You would yell at the company in general. After all they are running a business that depends on quality customer service.
Once again is serving the customer to much to ask in a cutomer service business?
Now on to the 2nd part. Who the hell says your jeopardizing your job by providing an answer? SO you want to say its first come first serve? Well thats fair enough. But I tell you if I was banned from the game on false accusations I would demand an answer almost immediatly. Want to know why? Because it takes ncsoft 3 **** years ot ban a bot! If I actually saw all this "hard work" you talk about being done then I would gladly say to the op to wait there **** turn. But it is obvious that work is not being done. But to answer your question. Yes. I would tell the bos to shut his **** mouth. I do it all the time. Because in most cases the boss dont have a **** clue of the work that needs to be done. So yes if I thought that a customer needed an answer or my service provided then I disregard what the boss has to say and take care of my business.
wow.... do you have a family ? a mortgage to pay ?
im not sure how old you are or what your life circumstances are but if your a man with a family of mouths to feed and children who need a roof over their head... chances are you wouldnt be so quick to tell your boss to shut up and violate orders for a complete stranger who will not give you or your family a second thought when you get fired for telling your boss where to go and violating policy.
i also beleive that what people say here on these boards and what they really do irl are 2 very different things.
im not saying there is all this hard work going on , but none of us are in the position to say their isnt unless we work in that support office and have witnessed everyone sitting their playing WoW instead of answering tickets and petitions.
Everyone here is saying " NC SUPPORT STAFF SUCKS"
the fact of the matter is : NC's policies and procedures ( who are made by higher up policy makers) are at fault , not the people answering the emails. Most places have a queue they have to follow. maybe the person waiting for an answer doesnt have one yet because their friends are to busy flooding them with tickets and they cant get her's because of this spam. or maybe she is simply 1000th on the list of emails to respond to.
everyone is so quick to jump to conclusions that it has to be the support staff's fault.
maybe it isnt.... is entertaining that idea too much to ask?
oh and NOS if your boss makes a mistake , does it give the customer the right to come and ripp YOUR face off ? no. dont think you would appreciate dealing with the fall out of your bosses choices.
Well if you must know Miss Carolyn. I am married I have 2 children. A mortgage. And 2 car payments? Does that answer your question? A job is something all of us HAVE to do. We may not want to be there. But our performance on the job reflects on us personally. I forone dont want someone to think of me as a lazy person. So even on my worst days I perform my job above and beyond what the boss says I need to do. Also jobs come and go. They can easily be replaced. So you thinking I wont stand up to my boss when is he is wrong is not accurate.
And yes Carolyn if my boss makes a mistake as a representative of the same company my boss works for , A paying customer has all the right in the world to let mehave it. I may not like it but business is business.
Anything else you want to know about my personal life dont hesitate to ask. ;)
okay maybe "job" isnt the right word. does "career" help you see the bigger picture ?
setting our personalities a side, can you atleast understand the point im making ?
people seem to think an email will resolve the issue. "well they didnt respond to my last one, they must be ignoring me, so im gonna send them another email"
just pic up the ****ed phone and dial the freaking number and speak to a human being directly if you do not want an automated response, arent happy with the response, or require one immediately.
exhaust all options before coming on the boards and insulting the only people that can help you sort out your issue.
dont piss off the very people you are asking for help... not a great way to get it
Of course I understand the point. Only to a point though. Being understaffed is never an excuse to not get the work done quickly. Unfortunately we live in a world where time is what matters the most. This is why fast food businesses are booming when really all of us know that what were about to eat is no good.
So yes I can see your side of the argument. I honestly never would have thought that using the phone and using email would get me 2 completely different results. May be just an oversight on my end.
I guess I didnt see the part where no one even bothered to call support. In that cas then yes I agree pick up the **** phone. :p
But yeah the wait is all relative, I once got banned unjustly on another game and it took a whole week to get it straightened out but it finally did.
Now if after a week they came back and said sorry for you, but the ban stands, and I emailed and emailed and emailed fighting it, I could say they were taking months to "fix it" when there was nothing to fix, because I was 100% in the wrong.
Plus I'd be making the overall wait longer for everyone because I kept bringing it up. Anyway that's how I see it. How is this thread still going anyway? o.O
I like Carolyn to. I think this is the first time I got to talk to her. I always like a good debate. ;)
Ill be honest here and say I really dont know what the hell is going on. My undertsanding is: Someone got banned. They are claiming they never did anything outside of the eula. Now that persons friends are asking all the questions for them.
This is just my undertsanding. So lets also put for the record here Im not exactly taking sides with the op. But Im not at all impressed with Nc's customer service either.
My debates are always in fun. I never mean nothing by them. ;)
yeah NOS there was another thread by the same group of people
the story is :
Person A got banned, emailed once, hasnt received a response yet.
Boyfriend (person B) has been spamming NCsupport with tickets and is mad at the auto response he keeps getting saying that they cannot discuss another person's account with him.
Person A hasnt made any other attempts to resolve the issue ( alteast from what has been written)
Person B's panties are in a wad because now he actually has to give his girlfriend attention and cant use L2 as a babysitter anymore
And persons C D E and F are crying all over the forums demanding answers for something that has nothing to do with them and running around insulting the very people they are asking to help them.
yeah NOS there was another thread by the same group of people
the story is :
Person A got banned, emailed once, hasnt received a response yet.
Boyfriend (person B) has been spamming NCsupport with tickets and is mad at the auto response he keeps getting saying that they cannot discuss another person's account with him.
Person A hasnt made any other attempts to resolve the issue ( alteast from what has been written)
Person B's panties are in a wad because now he actually has to give his girlfriend attention and cant use L2 as a babysitter anymore
And persons C D E and F are crying all over the forums demanding answers for something that has nothing to do with them and running around insulting the very people they are asking to help them.
those are the barebones of this little episode.
Thanks for the summary. ;) I of course see your point. I just like to challenge people. I didnt feel like grinding so I came to the boards for some action. :cool:
Person A sent tonns of emails that has not been replied. When you waiting your turn in the shop, you, atleast, can see how many pepople stand befor you and the cashier can tell you when your turn comes up. In this issue, no cashier but there is some sort of turn.
Tell me please. How would you feel if you recently sent emails and didn't resive any reply at all? You don't know if your ticket being proccessed or you're just ignored.
No one blames support staff, but the whole support structure.
The simpliest thing they can and have to do is to notify her that they work on this issue.
P.S. Sorry for my English as I'm not native english speaker.
Person A sent tonns of emails that has not been replied. When you waiting your turn in the shop, you, atleast, can see how many pepople stand befor you and the cashier can tell you when your turn comes up. In this issue, no cashier but there is some sort of turn.
Tell me please. How would you feel if you recently sent emails and didn't resive any reply at all? You don't know if your ticket being proccessed or you're just ignored.
No one blames support staff, but the whole support structure.
The simpliest thing they can and have to do is to notify her that they work on this issue.
P.S. Sorry for my English as I'm not native english speaker.
i would pick up the ****ed phone and call ncsoft instead of waiting on e-mails.
did i not say this already ?
hmmm..................
OR maybe i would think about the fact that maybe, just maybe... they havent even gotten to her ticket yet.... maybe it got filtered into the "claims to be legit " mailbox
while her bf's spam got filtered into the " unban my friend spam" inbox
maybe she wrote it in a different language and noone could understand it so it got ignored, or maybe instead of giving her an automated response you all claim to hate so much they are looking into it before responding. having to wait a couple days for an answer really is not a big deal when you think about the number of customers NC has dealings with.
OR
maybe her replies all got filtered into her junk email folder and she hasnt bothered to check them ?
but man , before getting everyone and their brother to come crying on the forums.. PICK UP THE PHONE
I ordered make-up from a website and for some reason i cant access my online account. how is this important you ask ? well i need to access my account to cancel the regular shipment i get auto billed for. Now i have sent an email, no response.. I have called them and was told that they are sending a ticket up to some other departement and i should receive an email in 1-3 business days. now here we are a week and a half later, i havent received that email . so instead of slinging insults at the entire customer service department. I'm gonna do the mature thing and call them when i get in from work and request an update. so yeah i know how it feels to not get the results your looking for. try an alternative way of contacting them.
OK...Carol...I'm with you 100% in most of what you say...
BUT...if that person does not live in the US,why the [censored] would he wanna pay a [censored] huge bill on the phone company for calling abroad,when he can solve that same issue using his already paid internet connection?
You know,in some countries,calling abroad really costs much,and solving an issue like that,is not a 15sec issue....that's for sure
(I'm bored too,so had to mess with the boards a bit too :))
Well, if he cant wait a few days without spamming the hell out of the support, then he might aswell pick up the phone and pay the phonebill for faster service.
Phone support is always better too because you have someone on the spot, NOW. I once emailed for a car repair appointment, 2 days later heard nothing, so I called and made one right there. Annoying but there it is.
Plus as I do software support as well, often times we don't contact users just to say "we don't know yet" over and over, we wait until we have a solid answer.
OK...Carol...I'm with you 100% in most of what you say...
BUT...if that person does not live in the US,why the [censored] would he wanna pay a [censored] huge bill on the phone company for calling abroad,when he can solve that same issue using his already paid internet connection?
You know,in some countries,calling abroad really costs much,and solving an issue like that,is not a 15sec issue....that's for sur
(I'm bored too,so had to mess with the boards a bit too :))
most places have toll free numbers you can call to access support services. and if you dont wanna foot the phone bill then just wait patiently for your email or simply go to control panel -> add remove -> lineage2 and boom ! no more worries ><