Today I petitioned that someone was sitting on Taurin, and I couldn't click on Taurin.
I'm currently on my 3rd try.
The first reply: please give us more details, we don't get it.
The second reply: the path is transversable.
I'm waiting on a third reply.
I noticed one interesting thing.. the first response asked for a more "detailed petition."
The third time i tried, i was given an error message that said "255 characters or less to a petition."
That's slightly ridiculous, but I don't know what I expected. The only person around here even slightly interested in customer service is Alyra.. None of the in game gm's give a.. hoot.
Its still annoying to deal with and if the gms gave 2 flying about this game then MAYBE just MAYBE they would port in and move some people around once in awhile. [Censored] blocking the stairs, crowding the GK's...it clearly states that your character might be subject to movement by a "gm" if it blocks access points and entryways.
HAH! I doubt that very much. I'm betting the vast majority of the "gm" staff don't even know how to login. Think about it...all the "canned responses" and the we dont understand attitudes...well, must be cause they are SOOOO busy giving actual help to real people right? WELL WHERE ARE ALL THESE PEOPLE THEY ARE SO BUSY HELPING?
Maybe its the coke talking here but oh MAN am I fired up. I really wanna go on ranting but I'd end up getting banned. Thats a fact. So I guess I'll just go watch the rest of Hero's Season 1 and dig into Season 2 as well.
SWE, you should buy another account for 15$, /target taurin w/ it, invite it to party and everytime you want to speak w/ taurin, just assist your TaurinAssistant...thats what ncsoft wants you to do imo
Its still annoying to deal with and if the gms gave 2 flying about this game then MAYBE just MAYBE they would port in and move some people around once in awhile. [Censored] blocking the stairs, crowding the GK's...it clearly states that your character might be subject to movement by a "gm" if it blocks access points and entryways.
HAH! I doubt that very much. I'm betting the vast majority of the "gm" staff don't even know how to login. Think about it...all the "canned responses" and the we dont understand attitudes...well, must be cause they are SOOOO busy giving actual help to real people right? WELL WHERE ARE ALL THESE PEOPLE THEY ARE SO BUSY HELPING?
Maybe its the coke talking here but oh MAN am I fired up. I really wanna go on ranting but I'd end up getting banned. Thats a fact. So I guess I'll just go watch the rest of Hero's Season 1 and dig into Season 2 as well.
Good night, good fight.
They have better things to do then move people around when you can just /target
To tha_don and AshleyHunter or anyone else with the /target response. Yes anyone can /target to get around it but then again when 10 boaters sit across the archway on the steps so you cant pass you can always run around outside of giran to the other entrance to huh? Its more the point that most GM responses come after a 1 sec glance at your petitions and 99% of the time are incorrect, inaccurate or generic babble.
To tha_don and AshleyHunter or anyone else with the /target response. Yes anyone can /target to get around it but then again when 10 boaters sit across the archway on the steps so you cant pass you can always run around outside of giran to the other entrance to huh? Its more the point that most GM responses come after a 1 sec glance at your petitions and 99% of the time are incorrect, inaccurate or generic babble.
You have any idea how many petitions come in everyday? Of course the GMs will give the first time around a 1sec glance and move on to the next one to [censored]-out the stupid ones and focus on the real problems. I am sure you would get all pissy if a GM spent an hour helping idiot figure-out how to open his inventory while your main was glitching and running into a wall constantly with no way to escape...
A way around the problem already exists, use and move on with your life man.
I love idiocracy... makes me feel smart. >_>
how long does it take to walk around that particular staircase? 40, 50 seconds? if youre a prophet or EE you can /return and get yourself to SMACK in front of the GK.
seriously, this isnt that hard.
there are 3 ways around any given staircase in giran. left, right, and soe.
I don't think that the point of this thread was to say that they couldn't /target taurin /attack. The point is that the GMs don't do crap.
I was lvling on ToI 11th floor a month ago. I have been up there alot and know how many mobs there are. I noticed that there were like 3 missing angels and 1 missing shaman. I sent in a petition saying that the mobs were missing. I got the same response the as silverwolfecho did. I petitioned again saying the same thing and they responded back again saying that the mobs were infact there. what? Are these mobs invisible? I petitioned again and they said they would send it to a higher tier gm. 6 hrs later the server crashed and the mobs were back.
The point is, the gms don't do crap. I guess thats what you get when you outsource your customer service.
who says they outsource anything? all the job applications i can see for NC are for 1man workforces. nightshoft GM thats also sysadmin, web dev, QA team, translation team, CS, and office team.
this lead me to believe there are no outsourced jobs at NC. only outsourced clients. the only connection to India is the customers playing the game. i imagine something along the lines of L2India.
who says they outsource anything? all the job applications i can see for NC are for 1man workforces. nightshoft GM thats also sysadmin, web dev, QA team, translation team, CS, and office team.
this lead me to believe there are no outsourced jobs at NC. only outsourced clients. the only connection to India is the customers playing the game. i imagine something along the lines of L2India.
hell, they did it for Southeast asia.
I never said it was outsourced to India. I just know how things used to work, as far as customer service, and how they work now.
My company used to outsource the customer service to another US company. That company didnt care at all about our customers. They would rather get the person off the phone than take the 20 sec to help them fix their problem. We now handle all of the customer service internally.
Now, it could just be that NC soft hires people that just don't care. If you are at that point, you might as well outsource and pay less for people that don't care.
wow, 30 seconds of moving is REALLY cutting into your play time. /wrist
wow /target npc is SOOO hard and means the game is broken.
when the boaters block all points of exit from giran, THEN you have license to go bonkers. otherwise, deal, move on.
So when I see a room full of boaters in a catacomb and the next room is empty I should just deal with it and ignore it cause I can go xp elsewhere? Im sorry if I feel that someone should do the job there paid for. Just ignoring the issue and telling people to quit the game if there not getting the services they paid for is your answer to problems you will soon be playing this game alone.
how long does it take to walk around that particular staircase? 40, 50 seconds? if youre a prophet or EE you can /return and get yourself to SMACK in front of the GK.
/useskill return does not place you in front of the GK. It places you at one of the spawn points in town for SoE or death spawns.
I don't think that the point of this thread was to say that they couldn't /target taurin /attack. The point is that the GMs don't do crap.
I was wondering if EVERYONE was going to miss the point. You get cookies.
sometimes lag can make other toons look out of place, and sometimes ppl sit their toons in annoying places (you know the places) anywho the /target command is a pain but still works on NPC so /target Taurin no need to waste 3-10 hours of your life in a petition for no help or response because at the end, the response is always the same.. and automated.
I realized a long time ago that L2 has no in-game support anymore. Yes you may get some kind of answer but in no way can it be classified as support LOL.
I talked to a GM once after a petition, i was doing the lvl 4 clan quest where you have to gather up the herbs to make an antidote for ur leader. I had everything done, clannie (my buffer >.>) gave me all the herbs, but the witch wouldnt accept them. So as i was poisoned, i petitioned. Died from it waiting on em to respond, they had no clue what the quest was about, i had to EXPLAIN the whole quest in detail, after about 30 mins of arguing my point, i gave up, the GM said the items were reusable, and my XP from death was "normal" even tho i waited 40 mins for a response. Turns out i restarted the quest, still had the items.. Took the quest and the items disappeared, this wouln't normaly be that bad, cept i was usin my buffer with a BOP to kill the mobs for the herbs..
And yes i had all the pots, heals, and everything in-between to stay alive...
It was so funny that i took screens of em, not if i only knew how to post em....
I don't know why any of us are still surprised at the levels of service we "get" with our subscriptions. It's been pretty much the same for the last 3+ years. It's very clear who cares and who doesn't.
I highly suggest that you just take it in stride and go worry about something else or put yourself in a position to where you don't need to rely on their non-existant service. Or yes...quit the game and go find a different game who's management provides the level of customer service that you require.
What else are your options? They have demonstrated over and over again an aggressive lack of caring/service towards thier customer base. The joke is, really, on us for continuing to pay for this "service".