Ok i clicked on "Lost account" in game,
It tells me to visit www.support.plaync.com (http://www.support.plaync.com) or something,
i go there and it says Log in: Which obviously i cannot do because ive lost my password..
There is NO tab which clearly says ASK A QUESTION, on the side bar....
Eventually i found the ask a question after clicking a load of links... i type in all my account details and click done...
it says My email is already used for another account.? and automaticaly tries to make me create a new account.. there is no way to get hold of NCsoft for me now exept here.. so please if a Forum MoD could email me with a direct link to a Account Tech guy i would be greatful.. Im rather annoyed with how confusing and stupid the Plaync support website is..
I found my serial codes and everything... but it kept telling me that i cannot use that email adress and i have to create a new account, when i can't create a new account because i cant use my own [censored] email adress lol????
PlayNC Password Reset
Click Account on the left menu.
Click Manage
Click Forgot Your Password
Enter your account name
Enter your security info and image thingy.
Hit Submit
Done.
Lineage II Account Password Reset
Log in to your PlayNC Account.
Click Game Accounts.
Click Lineage II.
Click Change Password.
PlayNC Password Reset
Click Account on the left menu.
Click Manage
Click Forgot Your Password
Enter your account name
Enter your security info and image thingy.
Hit Submit
Done.
Lineage II Account Password Reset
Log in to your PlayNC Account.
Click Game Accounts.
Click Lineage II.
Click Change Password.
Again.. too easy.
i would hate to say your wrong, but you are wrong.
ive tried this... but when you enter your account info *thingy*. it says my email adress is used for a different gamer account, so it doesnt work, therfore automaticaly transfers me to create newaccount. :confused: :(
Sorry i forgot to mention i do not know my answers to my questions, so it says Send support a question telling them ur serial codes etc. . . . . Thats when the trouble begins. :(
i would hate to say your wrong, but you are wrong.
ive tried this... but when you enter your account info *thingy*. it says my email adress is used for a different gamer account, so it doesnt work, therfore automaticaly transfers me to create newaccount. :confused: :(
Sorry i forgot to mention i do not know my answers to my questions, so it says Send support a question telling them ur serial codes etc. . . . . Thats when the trouble begins. :(
When you created and activated your account you got an e-mail from them with a special serial. Give that to the support folks at PlayNC and you should have your account back in no time.
yeh... i cant give it to them... because it doesnt let me email them >_> please double read my post lol... it doesn't let me submit my email because it says my email adress is ALREADY USED for a Lineage 2 account.... and for 1 more time:::: then it takes me to a CREATE NEW ACCOUNT screen., where it asks for my email adress to create an account, then it says once more : THIS EMAIL ADRESS is in use for a different LINEAGE2 account.
Pardon me if I've missed something (breaking in a pair of contact lenses, I don't read well with them yet) but have you tried emailing them normally? I think it's [email protected].
wow omg ... ive filled that form in 5000 times... then when i click "done" it says that [censored] about my email adress. so maybe you should go get a new pair of specs. and read what ive wrote 10,000times.
wow omg ... ive filled that form in 5000 times... then when i click "done" it says that [censored] about my email adress. so maybe you should go get a new pair of specs. and read what ive wrote 10,000times.
I hope you don't get your account back...we don't need ppl like you in game.
wow omg ... ive filled that form in 5000 times... then when i click "done" it says that [censored] about my email adress. so maybe you should go get a new pair of specs. and read what ive wrote 10,000times.
I hope you don't get your account back...we don't need ppl like you in game.
'nor' do we need like you who sit on here all day flaming other peoples threads, like you posted in one of your pts posts where people were complaining. "go outside, smell the air".
wow omg ... ive filled that form in 5000 times... then when i click "done" it says that [censored] about my email adress. so maybe you should go get a new pair of specs. and read what ive wrote 10,000times.
I hope you don't get your account back...we don't need ppl like you in game.
There is a time and a place to be mean. Getting spit on by the person you are trying to help? Oh yeah...this is one of those times. :D
But you can still send e-mail via your standard e-mail client, can't you? [email protected] and write normal e-mail describing what your problem is. Many people got their accounts back after they reset passwords due to security issues, I am sure they can help you.
Sorry you are having difficulty. Not sure why but NC (like many companies) does try to send you through to a website to deal with issues. This can get frustrating if you need an answer quickly or if (in your case) it doesn't work.
I know this isn't optimum but you can try this:
Phone Support
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.
1-512-225-6359
Mon-Fri
12pm to 5pm, Central
It's the only thing I can think of for the moment. Actually, you can send Alyra a pm as she is the community coordinator. As the new expansion goes live today, I don't know if she will be able to answer you in a timely manner, but it is another option.
edit: oh, and what Crawlerin said... just send an actual e-mail to that address and that could help. Might be a day or so to get an answer.
But you can still send e-mail via your standard e-mail client, can't you? [email protected] and write normal e-mail describing what your problem is. Many people got their accounts back after they reset passwords due to security issues, I am sure they can help you.
tyvm, however when i click your link it doesnt load it and it comes up with ;
Could not perform this operation because the default mail client is not installed properly.
Open your e-mail client that you are using, be it MS Outlook, Thunderbird, TheBat!, Google/Yahoo/MSN web mai9l account, hit "New message" button and type that address in there. Just like when you type normal e-mail to your friends.
But you can still send e-mail via your standard e-mail client, can't you? [email protected] and write normal e-mail describing what your problem is. Many people got their accounts back after they reset passwords due to security issues, I am sure they can help you.
tyvm, however when i click your link it doesnt load it and it comes up with ;
Could not perform this operation because the default mail client is not installed properly.
Then install a default mail client on your computer. You know, like Outlook, Opera, Firefox, etc... If you infact allready have one, it is perhaps not set up correctly. And that would be a support issue for there tech's and not this games.
But you can still send e-mail via your standard e-mail client, can't you? [email protected] and write normal e-mail describing what your problem is. Many people got their accounts back after they reset passwords due to security issues, I am sure they can help you.
tyvm, however when i click your link it doesnt load it and it comes up with ;
Could not perform this operation because the default mail client is not installed properly.
Sorry you are having difficulty. Not sure why but NC (like many companies) does try to send you through to a website to deal with issues. This can get frustrating if you need an answer quickly or if (in your case) it doesn't work.
I know this isn't optimum but you can try this:
Phone Support
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.
1-512-225-6359
Mon-Fri
12pm to 5pm, Central
It's the only thing I can think of for the moment. Actually, you can send Alyra a pm as she is the community coordinator. As the new expansion goes live today, I don't know if she will be able to answer you in a timely manner, but it is another option.
edit: oh, and what Crawlerin said... just send an actual e-mail to that address and that could help. Might be a day or so to get an answer.
Call that this was the best answer I been down that road (only my account is mine :) they had just reset everyone password a while back and I had find my code and stuff again) and found that calling them is the best dam thing you can do. They are so nice and friendly on the phone OMG call them really it's a lot better.