I really don't think much. Maybe they're happy with the organisation at the moment and there is no need for change?
Although, I've suggested this before and it may actually happen.... 24 hour support on the forums. Alyra & Siren may actually get an European counterpart to keep the idiots at bay while they're in bed!
What GM's. In the last 3 years the gmlist commands returns no GM currently visable. They are shell companies. Willing to bet no one works for NC Soft outside of Korea.
i find it funny how the silence of ncsoft and thier actions to solve problem but not saying what they are doing exactly. makes conspirasy theory's flood these forums from they are a shell company to the ones running 3rd party programs. the paranoya of people and the imagination or theorys always amuse me.