They do fantastic upgrades at the same time as not annoying anyone *because* they listen to what their players want and don't want while they are developing, and if they make a mistake, they take it out again. Plus, they give up the the minute updates on whats happening; detailed dev notes, and very good live support for game-stopping errors/bugs.
don't play any Square Enix, SOE or Nexon games. but outof the other ones, blizzard has the best, CCP second, NCsoft (as far as l2 is concerned, Guildwars isn't so bad, which is odd) far far behind.
I've only got bad experiences with Sony. Even to get trials working, their site is heavy, it often has problems, and once they took almost a month to solve an issue I used to have. Not sure if it's still that way now.
I'm dealing with Funcom now (you guys forgot Funcom) and so far no issues, but I didn't have any serious issues to deal with them so far either.
NCsoft is... NCSoft. Despite the blatant issues, the times I needed to open a support ticket, only twice they couldn't solve my problems, but that was also due to their own poor choices... Such as limiting the amount of accounts your credit card can buy, or their stupid Fraud Suspicion issues that don't really prevent frauds... But... you know.
But it is arena net manage guild war, no ncsoft, it is why you cant cheat in guild war and give free golds and high items is no easy like in lineage 2
Their report button work no like in lineage 2, for exemple if you have bad names or use bad languages, you have 95% chance to be suspended for 3 days, because someone have report you, in lineage 2 you are free to insult peoples :)
Ncsoft-austin use to be run by Richard Garriot and his friends from orgin after they got fired/left EA, up until last fall they ran ncsoft here. When the company changed it's name to NCWEST, most of the remaining orgin staff quit or was fired (for running lineage and l2 into the ground along with tabula rasa) and since then the folks at arenanet are the ones who have been running the show.
Based on my personal experience, nDoors has shown to have the best support and customer service by far in their mmorpg atlantica online. They release updates in a timely manner following their korea counterparts, have a visible influence in game and on the offical forums, and will take time to talk to you in game if you pm them. I once made a comment about a misprint on one of their cash shop item advertisements on their forums. In less then 5 minutes a live gm was talking to me in game, asking me if there was anything they could do for me to make up for the minor mistake they made (after they fixed the mistake to boot!). Unprovable personal story aside, they pretty much have some kind of event every other week with bonus exp on the weekends + weekly pvp tournaments for both your server and against people from all other servers.
The lure of a new update brought me back to l2 but it doesn't look like I will be staying here after my game time runs out unless something major happens. Mind numbingly bad grind combined with the still out of control bot problem + the same old once a year event with insultingly bad rewards just isn't as appealing as what other games offers. I'm sure the majority of you stick around because you've been playing this game for 5 years with the same people and wouldn't want to lose those friends but for returning or new players, that kind of reasoning just doesn't hold sway over us at all.
But it is arena net manage guild war, no ncsoft, it is why you cant cheat in guild war and give free golds and high items is no easy like in lineage 2
Their report button work no like in lineage 2, for exemple if you have bad names or use bad languages, you have 95% chance to be suspended for 3 days, because someone have report you, in lineage 2 you are free to insult peoples :)
WTH has this got to do with Which Customer Support is better? Your in the wrong topic.
Do you have guild war ?? :)
yes I do. If you want to know what I have I have the following:
Paragon, Monk, Elementalist, Ranger, Warrior, Necromancer, and Assasin
I have upgraded my account with extra character slots, upgraded my account to gain access to all weapon and pets for pvp, I participate in GVG, and I have FOW armor on my paragon, monk, and ranger. 15k armor on all characters. and Unlocked all the skills. Also all my characters are stacked with req 8 - 7 weapons which are max out dmg. I've been playing since GW came out and All the income I generate are from (A) Running players around the map (B) End Game Mission Runs (C) Running All the missions with bonus included if you want my service you pay me 100 plats for (C) (A) 3 plats (B) 15plats. I LOL at people who use third party programs for a well balanced game like Guildwars.
PS: ARENA NET Provides an Event EVERY WEEK (or @ Least Tries to) vs. NCsoft which provides an event (ever 1-2 months).
Personally NCsoft should be giving out at least 1 event per month seeing how WE ARE ALL PAYING FOR THE GAME.
Now Stop Derailing
yes I do. If you want to know what I have I have the following:
Paragon, Monk, Elementalist, Ranger, Warrior, Necromancer, and Assasin
I have upgraded my account with extra character slots, upgraded my account to gain access to all weapon and pets for pvp, I participate in GVG, and I have FOW armor on my paragon, monk, and ranger. 15k armor on all characters. and Unlocked all the skills. Also all my characters are stacked with req 8 - 7 weapons which are max out dmg. I've been playing since GW came out and All the income I generate are from (A) Running players around the map (B) End Game Mission Runs (C) Running All the missions with bonus included if you want my service you pay me 100 plats for (C) (A) 3 plats (B) 15plats. I LOL at people who use third party programs for a well balanced game like Guildwars.
PS: ARENA NET Provides an Event EVERY WEEK (or @ Least Tries to) vs. NCsoft which provides an event (ever 1-2 months).
Personally NCsoft should be giving out at least 1 event per month seeing how WE ARE ALL PAYING FOR THE GAME.
Now Stop Derailing
Gratz I have done the 4 campaigns 10 times, i have fow armor, 2 torments weapons, i am cream 3, i have all my pvp and pve skills and all my heroes, i love random arena, except the syncjoin, jade quarrel, except the leechers and my favorite pvp mode is alliance battle, except the leechers :) and i am luxon, kurzick 9 :p
It is no really 1 every week, sometime a event can longer 1 week or 2, for exemple christmas and halloween, and sometime they can give 2 events in same week, i remember the beer event a wednesday and friday they start a pvp event :)
Ps hope see you this week end for alliance battle event ;)
Gratz I have done the 4 campaigns 10 times, i have fow armor, 2 torments weapons, i am cream 3, i have all my pvp and pve skills and all my heroes, i love random arena, except the syncjoin, jade quarrel, except the leechers and my favorite pvp mode is alliance battle, except the leechers :) and i am luxon, kurzick 9 :p
It is no really 1 every week, sometime a event can longer 1 week or 2, for exemple christmas and halloween, and sometime they can give 2 events in same week, i remember the beer event a wednesday and friday they start a pvp event :)
Ps hope see you this week end for alliance battle event ;)
Do you have a panda? No?? Didn't think so. Btw 10 times? have you even tried doing all of the mission in hard mode?
PS Luxon FTW Kursuck FTL
And gratz for panda, it is your are very lucky or you have ebay to get it ;)
Its not luck I was handed the panda via helping players in NF so if you got nothing to say keep it to yourself. Also, I don't need to ebay if you even read my previous post I make my money running players I can easily make 100 plats per day. Also Having FOW nowadays is meaning less since ecto is inflated I had my FOW armor back with they where 16+ plats per ecto. lastly my paragon is equipped with torment spear and shield, my elementalist has a torment fire staff. I can keep going on about how my account is better than yours in every aspect but thats not the point. NCsoft Published Guildwars, Arena Net oversees the game. Arena Net Has better support for there game and they aren't getting paid by players (AMAZING ISN'T IT? BETTER SUPPORT TEAM THAN LINEAGE 2 AND NOT BEING PAID O_o ).
BTW if what someone said is true that X EA Employees Are running the Game I want them fired. They Banned my Earth and Beyond Account for making a purchase on a high quality manufactured weapon if I remember correctly they where ship upgrades cat eye something and some energy blasters of some sort. Why they should get fired? Look what happen to EnB (it was shut down due to low population) you think it won't happen again? TBH I think these employees are just relaxing and passing the time away in there office and getting $$$ in the process. Why? Because the bots are funding the employees.
Its not luck I was handed the panda via helping players in NF so if you got nothing to say keep it to yourself. Also, I don't need to ebay if you even read my previous post I make my money running players I can easily make 100 plats per day.
Gratz you can run droknar with assassin/elementalist, another option is farm ectos in underworld :p
Also Having FOW nowadays is meaning less since ecto is inflated I had my FOW armor back with they where 16+ plats per ecto. lastly my paragon is equipped with torment spear and shield, my elementalist has a torment fire staff.
Gratz you can farm underworld and farmed DOA when ursan have worked :)
NCsoft Published Guildwars, Arena Net oversees the game. Arena Net Has better support for there game and they aren't getting paid by players (AMAZING ISN'T IT? BETTER SUPPORT TEAM THAN LINEAGE 2 AND NOT BEING PAID O_o ).
At least we are agree on this point
BTW if what someone said is true that X EA Employees Are running the Game I want them fired. They Banned my Earth and Beyond Account for making a purchase on a high quality manufactured weapon if I remember correctly they where ship upgrades cat eye something and some energy blasters of some sort. Why they should get fired? Look what happen to EnB (it was shut down due to low population) you think it won't happen again? TBH I think these employees are just relaxing and passing the time away in there office and getting $$$ in the process. Why? Because the bots are funding the employees.
I'm sorry to say.. that the 6 months I spent on WoW have given me, good bad habits... Best support I got so far. Followed by one not listed.. Acclaim, when I played 9Dragons there for over a year.
I have only played EVE and L2 from the list, so cant really say much, especially since I never had to talk to customer support about any issues with EVE. So far all of my L2 questions have been answered by the L2 team, so I (unlike many others) havent had a bad experience with NCSoft yet personally...although I do think that things like patch notes not being posted and things that are way out of date make the game and company look bad, something that I don't see CCP doing with EVE which has very detailed patch notes and things on their website.
The best support I've ever seen is from Flying Lab Software--Pirates of the Burning Sea. Those people are phenomenal and in touch with their game and issues. I'd give them a "9" out of 10.
NCSoft gets "about a 2" in my book.
Of those on the poll I have only dealt with NCsoft, Blizzard and Square Enix.
Blizzard wins in a landslide compared with those. Blizz has responsive CM's and developers - the GM's will actually help you through a problem and not just tell you "update your video drivers". Sure they have a lot more resources, but a happy customer is a paying customer ;) My 3 years playing L2 and dealing with NCsoft left me with a overall negative impression of their customer service - except for the CM who appeared right before I quit (Alyra or something like that), but you can only make so much lemonade from all those lemons before you're sick of it.
Sadly NCsoft isn't making a very good impression this time around either, with unanswered support tickets. I was looking foward to playing with the 5th anniversary event and beyond that - however that is quickly fading.
I'm suprised this thread wasn't deleted 15seconds after it was created...
The best support I've ever seen is from Flying Lab Software--Pirates of the Burning Sea. Those people are phenomenal and in touch with their game and issues. I'd give them a "9" out of 10.
NCSoft gets "about a 2" in my book.
Isn't that Sony Entertainment Online? Last time I saw, Sony was the one behind Pirates of the Burning Sea?
I could be wrong though. Could be somewhat like Guild Wars and NCsoft/Arenanet.
Most people say SOE sucks but ive played SWG for 5 years and their GMs arnt so bad to be onhest. Sure they have stupid GMs but every game have that. But i have never ever had any problems with them. Sure somtimes they dont understand my problem but i always get them fixed.
They also have the most active comunity of any mmo game out there, the devs are a part of the comunity and talk to us everyday atleast. We get a saying in what to do. We got regular players that are senators and have direct contact with the devs concerning all parts of the game.