How would you rate NCsoft Service? Will Calculate the Grade At the end ~_^
You're running a lot of polls recently, are you looking for a job with Lineage II as their lead statistician? I hope you know that there are three kinds of lies: lies, ****ed lies, and statistics and that 47.8% of all statistics are made up.
You're running a lot of polls recently, are you looking for a job with Lineage II as their lead statistician? I hope you know that there are three kinds of lies: lies, ****ed lies, and statistics and that 47.8% of all statistics are made up.
Purp, I actually wanna give you a compliment. I've always been into ppl who notice other ppl's 'work' on web forums!! Do you actually spy after that guy you quoted? ;)
I can not understand how it is possible to remember all those things and keep them in one's head!
I always smile when I read your or Nanashi's posts :) You guys are incredible! ;)
You either incredibly smart or incredibly stupid! (c) Enemy of the state movie
Please, don't. No-one else does; why be different? :p
I've always been into ppl who notice other ppl's 'work' on web forums!!Sorry, I have a girlfriend.
Do you actually spy after that guy you quoted? ;) I can not understand how it is possible to remember all those things and keep them in one's head!Hit the "New Posts" button... you can see all un-read posts... and I saw a lot from him.. all polls.
I always smile when I read your or Nanashi's posts You guys are incredible! I can't speak from him, but as I said, I'm taken. Thanks for the offer though.
You either incredibly smart or incredibly stupid! (c) Enemy of the state movie.... I'll go with stupid. Only because it gives me less responsibility. :p
It would be more typical, and have some statistical validity (albeit slight) if the choices in a service issue poll utilized something like a 5-point Likert scale.
The % framework is useless for what I would presume you want to demonstrate.
~D~
EG: Excellent : Above Average : Average : Below Average : Poor
Let me start by saying that I've worked in the MMO industry (community support) for years. Using my knowledge of the industry and my personal experiences I have to give them at least a LITTLE credit.
Pro's:
- They have GM's the respond to petitions 24/7
- They have a rather extensive FAQ
- They have open forums
- They have an open support ticket system 24/7
- They have a phone number for billing/technical
Con's:
- The GM's are woefully inadequate
- The Community Support team is nonexistent
- The GM's that respond to petitions 24/7 do so with canned responses that often have NOTHING to do with why you're actually petitioning
- GM's never take the time to actually talk to anyone
- GM's and Community Staff are never visible in game and never partake in any activities with members to indicate any interest in the world they support
- The forums are often times not monitored
- The Support Ticket's are usually responded to with canned responses that often have NOTHING to do with why you're actually writing to them
- The second time you respond to a support ticket you get another inadequate response
-The third time you respond to a support ticket you're told that the matter is being "escalated" to higher level support staff
- They're billing/technical number handles only that, and the support is often inadequate
- They're number is not 1-800 which can incur charges for customers
Those are just a FEW problems for the con's, and the pro's are only so in the broad sense... I've inquired about their community support division and was ignored.
I've used screenshots of real L2 GM responses (via petition and ticket) that I've had and others have had, & posted as examples of how NOT to do your job when training new staff members. :rolleyes:
I give this rate, because this lasts weeks, ncsoft have banned few high bots in luna, but unfortunally they didnt do it 1 year ago and have waited 11 months to react
The 5 peoples that have gave 100% are gm or bots players ??
In my nearly 4 years in game I've seen a GM once. Once. It may not seem like a big deal but it is a big deal to let us know they even exist or care. I know they are supposed to move around invisible and stuff but really it's a big morale boost to see and hear a GM more often than we do. I REALLY wish we could have one live gm on /gmlist 24/7 ...
I see 7 board members gave top notch rate. Wonder why the 8th NCSoft staff member still don't vote?
Because that 8th person is probably a HGM saying hmmm I got this position because the last one couldn't handle the problems so I don't think 100% is something I'd grade myself with.