Plaync support

Just a quick question, I just came back from the game and somehow all my toon got deleted O.o

I requested help from the plaync support website, but it's been 2 days and no one has contacted me. Does it usually take 2-3 days before they contact you? 1 weeks perhaps?

Anyone used their ticket system before? Halp, I wanna play again with my friends but don't wanna start over :/

What are the chance that they can recover my toon? Should I just uninstall this game because there is no way I'm starting over =.=

if u did it yesterday or today give em a day or two. they just launched a new major update so they are probably backedup with many tickets and petitions.

about your toons... if u shared your accounts with someone and they decided to mess with your acct then i seriously dought they will help ya out but you never know if it was just a technical glitch. just be patient

Did you have these toons before the server mergers? Did your toons have common names? Where these deleted toons below 75?

If you answered "yes" to any of these questions just start over and have fun.

Did you have these toons before the server mergers? Did your toons have common names? Where these deleted toons below 75?

If you answered "yes" to any of these questions just start over and have fun.


nooooooooooooo

The only toons which were deleted should have been those lower than lvl 10 and not logged on for over half a year, IIRC.

Check all available servers, maybe your toons are just hiding somewhere :)

Got all my toon back, thanks NCSOFT! Awesone support :))))))

LOL this is what you get from ingame GMs... I was stuck two days ago and petitioned, logged off in Goddard last night and this is where im at now..
http://img40.imageshack.us/img40/372/shot00003m.jpg (http://img40.imageshack.us/my.php?image=shot00003m.jpg)
http://img40.imageshack.us/img40/shot00003m.jpg/1/w1652.png (http://g.imageshack.us/img40/shot00003m.jpg/1/)

I dont see any problem, the place suits your title :p They thought you are a wail.

I had a problem with the new Quest Window.
I deleted an old quest but it deleted the previous Quest i was looking at, and not the one currently on screen... unfortunately it was the noblesse quest part 1 (and I had just finished the slooooow crimson moss part - luckily didnt use my 5 lunargent/hellfire oil or I would be upset)

I petitioned and got the "your petition has been escalated, you will get an email"

so, 2 weeks later and it's the same, no email...

I petitioned again and got the "your petition has been escalated, you will get an email"
I got bored waiting and completed the quest again (4 hours start to end)

What's the betting that I go home tonight to find that they wiped the quest back to the start for me :)

and to make things even more interesting - I just got an email from NC saying "how did we do with your support query?" --- now, where shall I start.