Tomorrow, Tuesday July 20th, we will have our regular server maintenance at 8am PDT / 10am CDT / 11am EDT / 4pm GMT. Duration of maintenance is approximately two hours.
During maintenance, we will be correcting the issue that has prevented players from receiving their birthday buff and birthday item. If you were unable to receive your buff or item during the course of the past week due to this issue, please submit a ticket to customer support by going to http://help.ncsoft.com (http://help.ncsoft.com/) and clicking on "Ask A Question" at the top. Once our customer support team verifies your creation date, they will be able to assist you.
ya plz do so. i submitted support ticket but then they wanted all this info and i got lazy :cool:
We really do need players like you to respond with this kind of information.
Players connect to our servers in many, many different ways and through many connections. Not all players experience lag so we need to find out where the connection is having trouble in order to resolve the problem.
I've taken a look at our support tickets and I see very few tickets over the past few weeks relating to lag. When we don't get any support tickets, it is next to impossible to find out where the problem with the connection is as well as make it seem like the issue is only affecting a few scattered players.
If you experience lag with any regularity, please submit a ticket and follow through with tech support. If you have any problems with your ticket, send me a PM with the ticket number.
We really do need players like you to respond with this kind of information.
Players connect to our servers in many, many different ways and through many connections. Not all players experience lag so we need to find out where the connection is having trouble in order to resolve the problem.
I've taken a look at our support tickets and I see very few tickets over the past few weeks relating to lag. When we don't get any support tickets, it is next to impossible to find out where the problem with the connection is as well as make it seem like the issue is only affecting a few scattered players.
If you experience lag with any regularity, please submit a ticket and follow through with tech support. If you have any problems with your ticket, send me a PM with the ticket number.
Thanks!
Miss Kitty, I'll do that just to show you that nothing could be done. Ok, I'll do it, I promise as soon as I get home. I'll post here my results.