This message is intended for the folks playing on Teon, Luna, or Franz who are experiencing lag since this morning's update.
To help investigate this issue, we have a small utility that will run traceroutes, pathpings, and port tests to our servers. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.
1. Please browse to the following link: ftp://ftp.lineage2.com/support_tool/
2. Right-click the "netinfotool_allOS_USEU.exe" file and choose Save Target As...
3. Save the file to your desktop.
4. After the download is complete, double-click the file on your desktop.
5. Follow the onscreen prompts.
The test may take several minutes to complete. It will create two new files, one named "EULA" and one named "network_data_L2".
Please create a support ticket by clicking HERE (http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/ask.php) and attach the “network_data_L2” file to the support request. Please indicate in the subject of the ticket that your ticket is about lag.
Thank you! We won't need you to go through several steps of support for this purpose, please just send us the attachment and we will take it from there.
hmm new event that has never been done before and what do we get? no drop rate and a completely lagged out server.
how bout just delete this event and give us a stable server back? or get better people implementing your events on the EU servers.
i passed the little test thing fine, it is on ncsofts side, but i bet we hear more excuses on how its our fault here soon. lovely event, just lovely... *sigh*
Ok.. may I suggest that you "roll-back" the event and remove it until the issues are resolved (yes I know people with QQ when items are removed but in the greater good this might be an option instead of restoring lost xp/etc due to the lag issues).
Yes I understand that rolling back will be hard but not impossible to do, but considering how bad it is right now on the servers, it might be the best course of action.
If it takes NC a few days to fix it, then just extend the event once it is fixed - I think that removing the event is better than what the event has currently done to the servers.
For those that have never done "software releases" it blows for the Devs to have a release does not go according to plan - yes we (the players) are upset and you will get posts "WTF NCSoft is a bunch of noobs.. etc etc", but you know what, "stuff happens" and it might be better to just say that from NC's point of view and move on.
For the "WTF posts" - oh don't worry.. there will be enough of them about bots/refund my time for the 1 day I had problems/etc.
Trying to be helpful.
PS - for those that call me "NC FanBoy" - check my posts, I attack NC all the time, but this one, I kinda feel for them.
Just to point out, lag spikes are NOT limited to the Euro servers ... Since Teon was unplayable I thought I 'd revive some of my Gustin (Phoenix) toons, lag spikes are as common there as on Teon. Talking about huge 5-10 second lag spikes that either end up with you dead or dced
to whoever interested in trace route monitoring: there is a program called WinMTR - http://winmtr.sourceforge.net
Teon's ip is 206.127.145.162, just enter it and hit Start button. 206.127.145.162 itself won't respond by design, but you will be able to see troublesome nodes all the way before it.
The issue is on the Frankfurt connection on Servers itselfs, is not the first problem we have with those, and slowwwwwwwwly they get worst, 3 years ago you add Euro servers more populated with less ping times, and things running more fluid, also the way Nc appear to do with the Events appear to running on the same way, last event was causing lag spikes all the time, nothing were done to fix that, everyone in my Clan was counting the days for the end (And the date were increased) now a new event appear, loads of trial accounts appear, problems appear too, and server start lagging again.
Please inprove those Servers or move them, the way they are working for last year and a half are too crappy specially on Franz were the amount of players should be less than a half of many other servers...
ok since Monday evening I suddenly starting getting bad lags about 2130GMT and since then my ping on teon went from ~20 to ~2400 what i fail to understand is why my ping for teon is now perma 2k+ but ~13/~15 for Franz and Luna..
Have you contacted support with your information? Since the day this thread was posted, lag for most players on these servers subsided pretty quickly. If you are still lagging today, it is likely due to an unrelated issue.
Have you contacted support with your information? Since the day this thread was posted, lag for most players on these servers subsided pretty quickly. If you are still lagging today, it is likely due to an unrelated issue.
Well i didnt contact the support (was moving at the time) and i don't lag not even one bit anymore. Idk if its the change of ISP or something done on NCSoft part, but at least Luna seems more stable. I did manage to get disconnected 3 times today... which i have failed to accomplish even twice a week before.. But that's not all that important