Lineage II is offering a one-time bonus to celebrate the launch of Gracia™ Epilogue (http://www.lineage2.com/epilogue). Anyone who signs up to for a six- or twelve-month subscription to Lineage II from November 10, 2009 until December 15, 2009 will get extra free game time! This game time can be stacked onto your current subscription plan, so everyone can take advantage of this great money-saving opportunity.
Log in to your NCsoft® Master Account (http://www.lineage2.com/account), go to your Lineage II game account page, and take advantage of this limited-time offer while it lasts. The promotion ends on 11:59 p.m. Pacific Time, December 15, 2009.
Subscribe for six months and get one month free.
Subscribe for twelve months and get two months free.
Lineage II is offering a one-time bonus to celebrate the launch of Gracia™ Epilogue (http://www.lineage2.com/epilogue). Anyone who signs up to for a six- or twelve-month subscription to Lineage II from November 10, 2009 until December 15, 2009 will get extra free game time! This game time can be stacked onto your current subscription plan, so everyone can take advantage of this great money-saving opportunity.
Log in to your NCsoft® Master Account (http://www.lineage2.com/account), go to your Lineage II game account page, and take advantage of this limited-time offer while it lasts. The promotion ends on 11:59 p.m. Pacific Time, December 15, 2009.
Subscribe for six months and get one month free.
Subscribe for twelve months and get two months free.
Worse deaf are those who do NOT want to ear.....
Like I said they are suffering from ..paranoia.
Some people need to see bad things and spread rumors because they have nothing better to do. I didn't knew guys like gossip .. oh well!
most likely this game will last forever, afaik L1 still exist
i might consider subbing for another year on main account and maybe buffer account
not sure for my other 2 accounts tho cause its getting kinda expensive ^^
So last time there was this special offer I took the 6 months + 1 month free on my 2 main accounts. I could not afford more.
Now that the offer is back I decided I would get the 1 year + 2 months free on all of them. However I do not get that option on my 2 main accounts. I only the option on my other account.
Is this because I took the offer last time on my 2 main accounts?
In this case shouldn't you specify that whoever took the option last time canNOT get it again? Isn't that a bit unfair?
Anyway I submitted a ticket already and got the usual useless answer of "your request has been escalated....blah blah blah"
I also upgraded/changed my standard 6-month subscription to the 6+1, only that one has been offered to me. Didn't allowed me to select 12+2 months (ot wasn't listed in the options). Maybe it's just limited what maximum time you can have paid upfront. I renewed my subscription like 20 days ago for the next 6 months, so maybe that's why I didn't had the possibility to pickup the 12+2 option.
So last time there was this special offer I took the 6 months + 1 month free on my 2 main accounts. I could not afford more.
Now that the offer is back I decided I would get the 1 year + 2 months free on all of them. However I do not get that option on my 2 main accounts. I only the option on my other account.
Is this because I took the offer last time on my 2 main accounts?
In this case shouldn't you specify that whoever took the option last time canNOT get it again? Isn't that a bit unfair?
Anyway I submitted a ticket already and got the usual useless answer of "your request has been escalated....blah blah blah"
Anybody else with the same problem?
did you already check the 30-day limit for your card to see if it is enough?
log into account --> Billing Summary and see what it says for your card (if it is on file)
i think the default limit is $100 per 30 days and the 12+2 option costs more than $100
This is a cry for help because I am getting sick of this.
Like I mentioned earlier I have 4 accounts. Last time there was the offer (around March 2009) I took the 6 months + 1 free for 2 of them (lets called those 2 accounts my "main accounts" and the other 2 the "other accounts"_.
Now that the offer is back I wanted to take the 12 months + 2 free on all of them. I manage to take it on the 2 "other accounts" but when I went to get that other on my 2 "main accounts" I could not access it.
I submited a ticket asking if maybe it was because I took the offer last time on my 2 "main accounts", maybe the offer was a once off. However I was told by Jennifer that I should still be able to access the offer on my "main accounts".
So here I am still waiting and hoping that the problem will be solved BEFORE the offer expires but I am really getting desesperate.
Also how can someone really deal with my problem when I get some many people replying to me all the time. I just end up explaining and re-explaining my problem again and again.
So far I have had emails with:
Litton -> escalated my ticket
Jennifer -> was actually helpful and said I should be able to benefit from the offer on my 2 "main accounts"
Elizabeth -> escalated my ticket
Flip
Johnny -> escalated my ticket to a Senior Customer Support Representative
Johnny (again)
Elana
So please Lyzira what else am I supposed to do???? I just want to benefit from the offer like everybody else. Why does it have to be so hard?
This is a cry for help because I am getting sick of this.
Like I mentioned earlier I have 4 accounts. Last time there was the offer (around March 2009) I took the 6 months + 1 free for 2 of them (lets called those 2 accounts my "main accounts" and the other 2 the "other accounts"_.
Now that the offer is back I wanted to take the 12 months + 2 free on all of them. I manage to take it on the 2 "other accounts" but when I went to get that other on my 2 "main accounts" I could not access it.
I submited a ticket asking if maybe it was because I took the offer last time on my 2 "main accounts", maybe the offer was a once off. However I was told by Jennifer that I should still be able to access the offer on my "main accounts".
So here I am still waiting and hoping that the problem will be solved BEFORE the offer expires but I am really getting desesperate.
Also how can someone really deal with my problem when I get some many people replying to me all the time. I just end up explaining and re-explaining my problem again and again.
So far I have had emails with:
Litton -> escalated my ticket
Jennifer -> was actually helpful and said I should be able to benefit from the offer on my 2 "main accounts"
Elizabeth -> escalated my ticket
Flip
Johnny -> escalated my ticket to a Senior Customer Support Representative
Johnny (again)
Elana
So please Lyzira what else am I supposed to do???? I just want to benefit from the offer like everybody else. Why does it have to be so hard?
You need to literally bleed on a piece of paper and then mail it to their office. (If blood isn't your bag then a cheek swab and/or hair sample will be accepted) Then once your DNA has been thoroughly examined and linked to the accounts in question, they will send you (via rowboat) no less than nine form 45-A's. Each is to be filled out in triplicate, notarized and then mailed to the various NCSoft offices around the globe. Once these has been received, inspected, read and registered you then will need to make yourself available for a phone call from a "senior representative". This call will be collect, and may come at any time from January 6th 2010 - March 9th 2010. So make yourself available at all times. In the even you miss this call, then we will mail you nine additional form 45-b's (form for missed call, requesting additional call) which as above, need to be filled out in triplicate and mailed again. In the unlikely event that the senior rep is unable to assist you during this call then you will need to arrange for a personal visit to their offices. Due to the extremely lengthy nature of these all important issues, the closest time they will be able to squeeze you in is around December 12, 2012.
I took the offer last time it was available. My room-mate didnt.
Now when he logs in to pay he has the option and I dont.
NCfail if you ask me.
________________________
Hi Lyzira,
This is a cry for help because I am getting sick of this.
Like I mentioned earlier I have 4 accounts. Last time there was the offer (around March 2009) I took the 6 months + 1 free for 2 of them (lets called those 2 accounts my "main accounts" and the other 2 the "other accounts"_.
Now that the offer is back I wanted to take the 12 months + 2 free on all of them. I manage to take it on the 2 "other accounts" but when I went to get that other on my 2 "main accounts" I could not access it.
I submited a ticket asking if maybe it was because I took the offer last time on my 2 "main accounts", maybe the offer was a once off. However I was told by Jennifer that I should still be able to access the offer on my "main accounts".
So here I am still waiting and hoping that the problem will be solved BEFORE the offer expires but I am really getting desesperate.
Also how can someone really deal with my problem when I get some many people replying to me all the time. I just end up explaining and re-explaining my problem again and again.
So far I have had emails with:
Litton -> escalated my ticket
Jennifer -> was actually helpful and said I should be able to benefit from the offer on my 2 "main accounts"
Elizabeth -> escalated my ticket
Flip
Johnny -> escalated my ticket to a Senior Customer Support Representative
Johnny (again)
Elana
So please Lyzira what else am I supposed to do???? I just want to benefit from the offer like everybody else. Why does it have to be so hard?
Well I'm sorry that you are having that problem too but I'm also glad that I'm not the only one.
Have you try to submit a ticket?
If there are more than one person with that problem that complains then we have more chance of them really looking into it.
There must have a variable somewhere in their program that they forgot to reset from last time they had the offer, and now the system thinks that we have already taken on the new promotion.
I don't mind anybody copying my post or linking to it but please if you are having the same issue complain to NCsoft. The more of us complain the more chance we have to have this issue fixed.
Oh and I'm still waiting to here from Lyzira? Any comments? Any recommendations?
Players using a European account will not have access to the 12 month plan since they do not have access to 12 month subscription options normally. I'm afraid it looks like the 12 month option of the promotion is limited to players using a North American retail account.
If this is not the case for any of you who noticed this, please let me know.
Players using a European account will not have access to the 12 month plan since they do not have access to 12 month subscription options normally. I'm afraid it looks like the 12 month option of the promotion is limited to players using a North American retail account.
If this is not the case for any of you who noticed this, please let me know.
Its amazing that this couldnt be said prior to the event coming thats sad really cant even organize and understand your own event lol
Players using a European account will not have access to the 12 month plan since they do not have access to 12 month subscription options normally. I'm afraid it looks like the 12 month option of the promotion is limited to players using a North American retail account.
If this is not the case for any of you who noticed this, please let me know.
yay! i just checked it on my account; on one get both options on the other just the '6 month'-option. Isn't it great to have an north american AND european account? :p
(i wish i could change the european one to north american too - cheap $$$ ftw :cool: )
Players using a European account will not have access to the 12 month plan since they do not have access to 12 month subscription options normally. I'm afraid it looks like the 12 month option of the promotion is limited to players using a North American retail account.
If this is not the case for any of you who noticed this, please let me know.
I'm in the US and last week when we tried it my room-mate had the 6 months+1 options and I didnt. We are both US subscribers.
Players using a European account will not have access to the 12 month plan since they do not have access to 12 month subscription options normally. I'm afraid it looks like the 12 month option of the promotion is limited to players using a North American retail account.
If this is not the case for any of you who noticed this, please let me know.
Players using a European account will not have access to the 12 month plan since they do not have access to 12 month subscription options normally. I'm afraid it looks like the 12 month option of the promotion is limited to players using a North American retail account.
If this is not the case for any of you who noticed this, please let me know.
Lyzira:
I took the 12+2 promotion last time on my account(s) and wanted to set it up again and I have no option to select it. I only get the 12 month subscription. And yes I am USA all the way.
I took the 12+2 promotion last time on my account(s) and wanted to set it up again and I have no option to select it. I only get the 12 month subscription. And yes I am USA all the way.
same here (not this account, a different one)
so if it is not meant to be a one-time-only option, then something is not resetting properly or w/e
Players using a European account will not have access to the 12 month plan since they do not have access to 12 month subscription options normally. I'm afraid it looks like the 12 month option of the promotion is limited to players using a North American retail account.
If this is not the case for any of you who noticed this, please let me know.
This doesn't make sense. I'm in Australia. All my toons are played on Aria. I still had access to the option on 2 of my accounts and no access on the other 2.
On top of that I have a friend IN the US who also plays on Aria and he has the same problem. He took the offer last time on both his accounts and now he does not have access to it.
There aren't any Australia specific codes, yours is either a NA or an EU code. If it is an EU, then you won't be able to purchase more than 6 months of game time at once even if there is a promotion going on.
You can look on your account management page (http://www.lineage2.com/account) and see which type of account yours is. It will say "Account Territory:____"
For your friend, PM me a character name with a server that he is on so I can look it up and find out what the problem might be.
Long Eagle and Gytha, do you only get the 6/1 option and not the 12/2 or are you seeing neither of these?
no promotional option offered at all on the account in question (neither 6+1 nor 12+2)
if I click on the link from the newsletter, log into the account and try to resubscribe, it just shows the usual 1,3,6,12 month subscription options with no mention of bonus time
just realized though, that since i had a bunch of gamecard time added on it before, the previous 12+2 offer didn't actually get billed until recently (first week of Nov., i think) so maybe when that got billed it thought it was for this new offer instead of the last one :/
There aren't any Australia specific codes, yours is either a NA or an EU code. If it is an EU, then you won't be able to purchase more than 6 months of game time at once even if there is a promotion going on.
You can look on your account management page (http://www.lineage2.com/account) and see which type of account yours is. It will say "Account Territory:____"
For your friend, PM me a character name with a server that he is on so I can look it up and find out what the problem might be.
ok I have checked all 4 accounts and they are all NA ones. I think the problem is not coming from here but nobody is listening or willing to do anything about.
All my accounts are under the SAME master account, 2 of them had access to the offer and not the other 2. The 2 accounts that had NO access to the offer are 2 accounts on which I took the offer LAST time it was on (March 2009 I think it was).
I mean seriously we just have to read some of the reply here to notice that anybody that benefited from the offer last time canNOT benefit from it again, despist what Jennifer told me.
My guess is that the problem either comes from a variable from the program or the database. Which ever way that you are using to check if the players have taken the offer, this way has not been re-set from last time and is stopping me, and a few other peeps apparently, to benefit from the offer again.
But nobody in NCsoft seems to be willing to look into it. You'd rather avoid looking into the REAL problem. I guess I should have known.
I can send screenshots if needed to prove that all 4 of my accounts are NA ones.
There aren't any Australia specific codes, yours is either a NA or an EU code. If it is an EU, then you won't be able to purchase more than 6 months of game time at once even if there is a promotion going on.
You can look on your account management page (http://www.lineage2.com/account) and see which type of account yours is. It will say "Account Territory:____"
For your friend, PM me a character name with a server that he is on so I can look it up and find out what the problem might be.
what if my account is South American?
Long Eagle and Gytha, do you only get the 6/1 option and not the 12/2 or are you seeing neither of these?
This is what options i have:
Credit Card Plans
1 month: $14.99*
3 months: $41.85* (equivalent to $13.95 per month)
6 months: $77.70* (equivalent to $12.95 per month)
12 months: $143.40* (equivalent to $11.95 per month)
Also my account status:
Account Status: Playable
Playable Until: Aug 6, 2010
Hey LoneEagle and anyone else who is not able to see any subscription promotion at all, we do need you guys to put in support tickets by going to http://help.ncsoft.com.
Hey LoneEagle and anyone else who is not able to see any subscription promotion at all, we do need you guys to put in support tickets by going to http://help.ncsoft.com.
YES!! I have said it already. The more of us complain the more chance we'll have to see it fixed. Please put in support tickets. The end date of the offer is getting closer and I'm sure we all want to be able to benefit from it before it ends.
ok well I guess the problem has been figured out. This is what I received from NC support:
"There is a restriction in place that states that while on a promo subscription plan, customers will not be able to re-subscribe with a new promo plan until that initial promo game time expires. Once the first promo expires on the two accounts you aren't able to apply the special game time to, you will be able to re subscribe using the new promo plans."
One of the 2 accounts I got the offer on last time is finishing tomorrow. I will be able to see if suddendly the offer appears on it.
ok well I guess the problem has been figured out. This is what I received from NC support:
"There is a restriction in place that states that while on a promo subscription plan, customers will not be able to re-subscribe with a new promo plan until that initial promo game time expires. Once the first promo expires on the two accounts you aren't able to apply the special game time to, you will be able to re subscribe using the new promo plans."
One of the 2 accounts I got the offer on last time is finishing tomorrow. I will be able to see if suddendly the offer appears on it.
Yeah ok BIG FAIL again!!!
I let one of my accounts run out of time and still there was no offer. So this was not the problem.
So I'm back with still the same problem unfixed for now 2 weeks with the offer running out soon AND now I had to buy time for a month so I can keep playing hoping NC soft will get their act together and solve that problem...... I guess I should stop dreaming. It's never gonna happen and I will never be able to benefit from that Holiday promotion.....:'(
Anyone who signs up to for a six- or twelve-month subscription to Lineage II from November 10, 2009 until December 15, 2009 will get extra free game time!
Ohhhh Lyzira.I purchased 6 months,because my account expired at November 30.
I didn't got 1 month free.So i followed the procedure,with a support ticket.
Unfortunately the final response was that the offer is not valid after the 8 A.M Pacific Time November 30 and i did it at 2:11 P.M November 30.
I thought it was until December 15.
But it's ok.One month more or less is not a big deal.I don't care too much.
I just hoping to treat us more like customers and not as children.
Ohhhh Lyzira.I purchased 6 months,because my account expired at November 30.
I didn't got 1 month free.So i followed the procedure,with a support ticket.
Unfortunately the final response was that the offer is not valid after the 8 A.M Pacific Time November 30 and i did it at 2:11 P.M November 30.
I thought it was until December 15.
But it's ok.One month more or less is not a big deal.I don't care too much.
I just hoping to treat us more like customers and not as children.
Did you write back to support when you couldn't take advantage of the promotion again? If the Billing team is already looking into it for you, they will be able to help.
Did you write back to support when you couldn't take advantage of the promotion again? If the Billing team is already looking into it for you, they will be able to help.
Thanks!
-Moxie
of course, NS Support and I have been emailing each other almost every day... They must love me there!!! :P I do get ****** off sometimes though :D