what do you expect the company doesnt run 7 days a week 24hrs it runs about 5 days 9-5pm at best. You should get a response in about 12 hrs time or whenever they get in and go "oh... hmmm right problems we didnt have any it was on your end lol"
When I was a community lead I occasionally worked around 80 hours a week, sometimes on a slow week I go away with my regular 40. I was on call 24/7. My phone rang at any moment even if just to let me know what was going on. And if there was an outtage of service, no matter how brief, I would post something to let the community know. Even if I had to log into the forums from my cell phone to do it.
I realize they don't have community personnel on 24/7 but they have customer support on 24/7 which should be forwarding important information to the CM.
When I was a community lead I occasionally worked around 80 hours a week, sometimes on a slow week I go away with my regular 40. I was on call 24/7. My phone rang at any moment even if just to let me know what was going on. And if there was an outtage of service, no matter how brief, I would post something to let the community know. Even if I had to log into the forums from my cell phone to do it.
I realize they don't have community personnel on 24/7 but they have customer support on 24/7 which should be forwarding important information to the CM.
After further investigations into the Sayha Server outage I received this Unofficial E-Mail from NCsoft Customer service:
We apologize for the server outage. But, due to the immense power of player character HongKongFooey, the servers had to be brought down to ease the suffering of those that have died by his rapier and to pacify those that which to be a sliver of his digital self.
The server will continue to be unstable until another player character is able to defeat him in a player versus player battle.
*points at Gyrlie* I <3 you, but I have to blame you for a zerg-type server crash now :(
Haha it wasnt me I swear!
Looking into it now! Thanks!
After further investigations into the Sayha Server outage I received this Unofficial E-Mail from NCsoft Customer service:
We apologize for the server outage. But, due to the immense power of player character HongKongFooey, the servers had to be brought down to ease the suffering of those that have died by his rapier and to pacify those that which to be a sliver of his digital self.
The server will continue to be unstable until another player character is able to defeat him in a player versus player battle.