Due to technical issues, our customer service team experienced difficulties in retrieving petitions submitted on the Aria server between 1/12/10 and 1/18//10. If you submitted a petition between those times and have not received a response, please resubmit your petition at this time, or create a support ticket directly through the website (http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/ask.php?).