All servers will be down for maintenance on Tuesday, January 19th at 8am PST / 10am CST / 11am EST / 4pm GMT. Estimated downtime is approximately 2 hours.
Along with this maintenance, the Event Gatekeeper and News Informer NPCs will be removed. If you have not resolved the previously removed quests through the News Informer, please do so today.
Nevermind should have guess NCSoft didn't do anything to fix this since the day it was posted when the update went live.
So gonna remove um tomorrow huh so what should I do with all the quest items I still cant turn in for A armor recs like its supposed to? I mean you only had what 2 months? and yes I did a full check blah blah blah blah. Its broke, been broke, been posted many times.
I asked QA about this. Their records show that a workaround was found, and any customers that submitted tickets about this quest bug were told the workaround.
This is what QA said the workaround is:
When turning in the items, do not turn them in all at once. Instead, give turn them in in two transactions. For example:
1st Trade to News Informer: Items 1, 2, 3, and 4
2nd Trade to News Informer: Item 5
yeah then all you get is adena not a rec great workaround unless it was changed ill try again later but doubt ill get a rec and just lost more quest items like my post way back when.
Like I thought great work around to bad it still doesn't do what it supposed to do. I suggest you ask for a refund from you support cause they obviously don't have a clue what there doing. So can I assume its not going to be fixed before its removed and to take the adena reward or nothing? BTW tell your support kudos for keeping up there quality service and better luck next time.
Like I thought great work around to bad it still doesn't do what it supposed to do. I suggest you ask for a refund from you support cause they obviously don't have a clue what there doing. So can I assume its not going to be fixed before its removed and to take the adena reward or nothing? BTW tell your support kudos for keeping up there quality service and better luck next time.
you knew it was comming.... why not turn in b4 the patch went live?
Because it was said there would be a way to keep turning it in after the patch and it takes time to trade quest items with other people to get full sets.
Like I thought great work around to bad it still doesn't do what it supposed to do. I suggest you ask for a refund from you support cause they obviously don't have a clue what there doing. So can I assume its not going to be fixed before its removed and to take the adena reward or nothing? BTW tell your support kudos for keeping up there quality service and better luck next time.
Agreed, if this is how the "workaround" is suppost to work, it is unacceptable.
Agreed, if this is how the "workaround" is suppost to work, it is unacceptable.
Well that's how NCSoft does things ignores the customers in hopes the problem will go away magically. Besides its to late now npc's are gone so the problem is now "fixed". It's just another NCSoft "feature" that everyone has to deal with till its fixed or removed.
I'm sorry that the workaround in unsatisfactory. Did you ever submit a ticket about this quest back when it was first a problem? If so, you should've been told the workaround at that time, and you might consider following-up on it in case you would like anything else from them.
This was a very problematic situation, and I'm sorry that it was never fully resolved.
I'm sorry that the workaround in unsatisfactory. Did you ever submit a ticket about this quest back when it was first a problem? If so, you should've been told the workaround at that time, and you might consider following-up on it in case you would like anything else from them.
This was a very problematic situation, and I'm sorry that it was never fully resolved.
~Sace.
++1 for staying calm. Some people just can't help too be rude
I'm sorry that the workaround in unsatisfactory. Did you ever submit a ticket about this quest back when it was first a problem? If so, you should've been told the workaround at that time, and you might consider following-up on it in case you would like anything else from them.
This was a very problematic situation, and I'm sorry that it was never fully resolved.
~Sace.
I posted on the problem on the forums a few times asking for updates on the problem for 2 months. You where the first to mention about the "workaround" aka copout by the so call support. I have no problems with Sace as its not your job to resolve the technical problems with the game. I do however have problems with the "Technical Support" and give them 1 try to resolve a problem. After that I dont have the time or patience for them anymore and post it so everyone can see there is a problem in hopes someone from NCSoft will take charge to get something done. Its not like "support" know how to do anything beside forward problems to Korea and hope for a fix. As for being rude after getting the same stupid responses hundreds of times from petitions and submissions to support I think they are the ones being rude for wasting my time. As for the Fix why didnt they post it anywhere in the posts about the problem? Most likely cause they knew it was crap and didnt want many ppl to know that was there "Fix" so kept it on the down low. Well lunch time over time for me get get back to work where im required to show results to keep my job. Need any one in Tech Support NCSoft? I could use a cushy new job and would probably do the work of 10 of what you have now without even trying.
I posted on the problem on the forums a few times asking for updates on the problem for 2 months. You where the first to mention about the "workaround" aka copout by the so call support. I have no problems with Sace as its not your job to resolve the technical problems with the game. I do however have problems with the "Technical Support" and give them 1 try to resolve a problem. After that I dont have the time or patience for them anymore and post it so everyone can see there is a problem in hopes someone from NCSoft will take charge to get something done. Its not like "support" know how to do anything beside forward problems to Korea and hope for a fix. As for being rude after getting the same stupid responses hundreds of times from petitions and submissions to support I think they are the ones being rude for wasting my time. As for the Fix why didnt they post it anywhere in the posts about the problem? Most likely cause they knew it was crap and didnt want many ppl to know that was there "Fix" so kept it on the down low. Well lunch time over time for me get get back to work where im required to show results to keep my job. Need any one in Tech Support NCSoft? I could use a cushy new job and would probably do the work of 10 of what you have now without even trying.
Does that mean you never submitted a support ticket on this issue?
Flayer mate calm down! think that even the technical support has limits to what they can and what they cant do! As for the quest that was the best thing the could do! They dont have direct full access to the code of the game they can not recreate a random recipe giving engine that the old quest had! I am not with their side but dont forget that they have also their hands tide up!!! After all it is a buisness they are running!
To be honest i have sent in petitions on various matters over the years. I used to get a nice response and my petitions were usually moved along the line until they got resolved at a higher level.
Then i was told (in what i believed was a canned answer) that i really didn't have a problem and that the petition was dropped.
Then i got no response at all.
That's when i stopped petitioning.
It's kinda like the bot button. It doesn't work. Well let me rephase that...it works for large clans...but if you are a solo player its like farting against thunder.
To be honest i have sent in petitions on various matters over the years. I used to get a nice response and my petitions were usually moved along the line until they got resolved at a higher level.
Then i was told (in what i believed was a canned answer) that i really didn't have a problem and that the petition was dropped.
Then i got no response at all.
See that is when I get all upset in my response to the closed ticket and then what do you know, one of the top level GM's comes in an magically fixes it.
The rule is, if at first you don't succeed, keep complaining until you get someone that actually plays the game.
I'm sorry that the workaround in unsatisfactory. Did you ever submit a ticket about this quest back when it was first a problem? If so, you should've been told the workaround at that time, and you might consider following-up on it in case you would like anything else from them.
This was a very problematic situation, and I'm sorry that it was never fully resolved.
~Sace.
Not your fault Sace, but if the workaround really was just so that people can turn in their items & get a few adena & no chance to get a rec, then I still stand my my reply. The workaround is unacceptable. People did that quest to get recs, not a little bit of adena.
Also, if the above is the case, then there is no reason for people to even send in a support ticket about this issue, because, the support team already knew the quest was broken.....hense the "Workaround."
Not trying to be rude, just my take on it.
Too late now, the npcs are gone. Just hope the support team can do a better job with these kinds of issues in the future.
I m personally not affected by this, nor did I care about getting A recipies or whatever, but can I just say? This thread was posted yesterday late afternoon east coast, evening-late evening for those in Europe. Posting in the middle of the night (for more than half your customers) that something is happening within I dunno 16 hours? is really not sufficient notice. Not everybody reads forums, and news when only posted on forums take some time to propagate to the player base. Perhaps giving them more notice might have been nice.
I most likely sent a petition 2 months ago when i first lost some quest items. No I dont send support a ticket anymore for these types of problems cause they always just tell you to post it for a answer so I skip the middle man. I posted 2 different threads about the problem and would assume any work around would have been posted there. As for the problem and the fix all that needed to be done was find the link in the code for the giants quest part 1 and correct it. All the quest reward recs ect code was there since it was used in korea it just wasnt pointing to the right location due to a translation error i assume. Not that hard to fix if you had any coding knowledge.
But whatever NCSoft removed the NPC's and will just hope people will just forget about it like everything else. I turned all the remaining 55 quest items for the whopping 3mil.