I was read security faq,and really this company explain many things about,Hacking,Viruses,etc etc bla bla.BUt my question is the follow.(and remember today is me but you can be the follow player.
If you pay a code for account,they send to you an Id code to identify your account if something happened,you give an Valid Emai, Credid car to charge automatic your account.and result that some day you can't log into your Ncsoft Account and your Game Account.You inform about this with different orientation,you received automatic answer each time only 3 GM contact with you but said somebody is going to contact with you in the next day and nothing happened.
Well that is my situation I lost my account and I unknown what happened since january 26 I comunicate all my Ncsoft account and game account to support. nothing.now to who is the responsability if they can back my account with all my password,all Email date, all unique Id,with the code when I created my account.with my credit card last number, my name, my city code etc etc.
In only one phrase Incompetency,and spend my money for nothin secure and my time to begin again?NO
I will leave Nsocft Company game.
I think he says he "lost" his account on jan 26 and hasn't been able to recover it. Though I can see it 'd be kinda difficult to communicate with him, OP perhaps get a friend that speaks good english to write ncsoft an email on your behalf exaplaining your situation, there's every chance if you sent them an email similar to this post they quite simply couldn't understand what you 're talking about.
I was read security faq,and really this company explain many things about,Hacking,Viruses,etc etc bla bla.BUt my question is the follow.(and remember today is me but you can be the follow player.
If you pay a code for account,they send to you an Id code to identify your account if something happened,you give an Valid Emai, Credid car to charge automatic your account.and result that some day you can't log into your Ncsoft Account and your Game Account.You inform about this with different orientation,you received automatic answer each time only 3 GM contact with you but said somebody is going to contact with you in the next day and nothing happened.
Well that is my situation I lost my account and I unknown what happened since january 26 I comunicate all my Ncsoft account and game account to support. nothing.now to who is the responsability if they can back my account with all my password,all Email date, all unique Id,with the code when I created my account.with my credit card last number, my name, my city code etc etc.
In only one phrase Incompetency,and spend my money for nothin secure and my time to begin again?NO
I will leave Nsocft Company game.
ok lets see if i can clear this wall of words up :D
I have been reading the Lineage2 security FAQ and the company explains a lot of detailed information about viruses,hacking etc
Today this question is from me but remember it could be yourself asking this question tomorrow.
When you buy a game account they send you an activation code so that when something unexpected happens you can verify that the account belongs to you for example like myself I cannot log into game.
I have informed ncsoft and i have received 3 automatic responses I finally got told that I would be contacted soon(tm)
This is my situation since 26th January even though I have sent them all my account information.
Yes is true my English is not good but I m try to explain my problem.
Tuesday 26,before server maintanance I log into my account (doomcry 80),few minutes after I went to work.On 27 when I wrote my password said is incorrect the password or account name I try again and nothing each time.I try to log in control panel to see my account and I could't.
The both secret question was wrong(imagine my father's name)
after all this I contact with the support the send to me and automatic answer.I replay and only in " ocasion GM Manon contact with me,GM Eliazbeth 1time and GM Aaron this last 4 days ago and said some body is going contact with youbut nothing till today.
Today I read FAQ and is seem to me like in Ncsoft opinion the player who lost his account,is not Ncsof responsability.
From what I have seen from people who have had their accounts hacked (phished), NCSoft typically will help with providing you information about the IP that accessed the account/changed key information. Then will require you to file a police report (I assume this is so if you are being fraudulent you have to face legitimate consequences).
From what I have seen from people who have had their accounts hacked (phished), NCSoft typically will help with providing you information about the IP that accessed the account/changed key information. Then will require you to file a police report (I assume this is so if you are being fraudulent you have to face legitimate consequences).
First was trial account in 2006 and I activate later till now.
But Ican not log into game and into Ncsoft Account the 2 secret question said is wrong.
One more time I sended every account information to Support step by step.I have on my Email this information from that time.
I was read security faq,and really this company explain many things about,Hacking,Viruses,etc etc bla bla.BUt my question is the follow.(and remember today is me but you can be the follow player.
If you pay a code for account,they send to you an Id code to identify your account if something happened,you give an Valid Emai, Credid car to charge automatic your account.and result that some day you can't log into your Ncsoft Account and your Game Account.You inform about this with different orientation,you received automatic answer each time only 3 GM contact with you but said somebody is going to contact with you in the next day and nothing happened.
Well that is my situation I lost my account and I unknown what happened since january 26 I comunicate all my Ncsoft account and game account to support. nothing.now to who is the responsability if they can back my account with all my password,all Email date, all unique Id,with the code when I created my account.with my credit card last number, my name, my city code etc etc.
In only one phrase Incompetency,and spend my money for nothin secure and my time to begin again?NO
I will leave Nsocft Company game.
I understand you perfectly! But I couldn't hear you.
Have to agree with Cabbie on this one. Think of all who you gave your account info to, and find the one that did it. This is why NC does not want you to "share" accounts.