The Lineage II website, the NCsoft website, and the forums will be down for extended maintenance Friday, August 6, 2010 at 6am PDT / 8am CDT / 9am EDT / 2pm UTC/GMT. Estimated downtime is approximately 12 hours.
The Lineage II website, the NCsoft website, and the forums will be down for extended maintenance Friday, August 6, 2010 at 6am PDT / 8am CDT / 9am EDT / 2pm UTC/GMT. Estimated downtime is approximately 12 hours.
The website and forums will be the same after all this maintenance. What's happening is that our datacenter is gradually moving these website and forums servers to new locations and re-structuring. Forums for Lineage, Exteel, Aion and other NCsoft games will be down at similar times.
yes me too, i cant reactive my account! always this problem :There was a problem processing your request,The order did not pass risk management assessment
I had another problem, it kept repeating that I was logged out of my master account cause 30 min have passed and I didn't do anything there, though I was trying to log for the first time. Then this problem dissapeared itself.
Also, what's with background colors/images?
It's all messed up now in any browser.
Regarding the CSS issue, this should be resolved or it should be resolved in the next couple of hours. If you continue to experience this issue after tomorrow, please let me know!
Currently I can't log in my master account to check it's status, and can't submit a ticket, page not loading, but I'll try later.
I'll try to explain my situation here, because, yes, you have misunderstood my question :)
I'm a person, who have sent invite, but nor me, nor invited friend haven't received the bonus. My gf have sent invite from her account same day and she and her friend also haven't received the bonus. I'm absolutly sure, that our friends applyed their codes, because all four of us was in one room and took turns logging and applying our timecards from same PC. We are absolutly sure that our accounts meet all the requirements, because we already used our accounts before in referral programmes and payment status of our friends was "inactive for 90 days - yes". I have logins (not passwords) from all 4 accounts, both codes and can gather more info if it will be necessary.
Do we have to submit tickets from all 4 accounts, or sending just one will be enough?
Thanks for the explanation. I understand now. :) You will need to submit a support ticket so the account team can look into it for you. You won't need a separate ticket (4) for each account, but probably two tickets; one for each referral code that was used.
I have another error, when i try to buy a service account or reactive (in my account or others )with different credit card or paypal , i get this error :
An error has occurred. Please wait a few minutes and try again. If this problem persists, please contact support
is three days that I feel, but remains always the same error.:mad:
Also, for any other individual transaction issues, your best bet is to contact the account support team. If it's a pretty general transaction failed message, we wouldn't be able to determine the exact cause of the message here on the forums. Account support would need to look at your specific transaction and give you more information.
Getting automatic responses from the support team means that they have received your ticket and questions, and they are moving your ticket along to people that can help you.
If you like, PM me your ticket number, I can make sure that its in the right place.
Problems with page https://secure.ncsoft.com/cgi-bin/accountManagement.pl still exist for me. Even more - 3 day ago i try to purchase addition time for my lineage2 account. Money was sent from my credit card to ncsoft europe (my bank support team said) but account still not playable. 3 days ago i maked ticket to support team, but still NO ONE answer me! 3 DAYS!! No money, no play time and https://secure.ncsoft.com/cgi-bin/accountManagement.pl same as before.
Got same problem , My all card visa dont work for pay any service account, this warning appears always after confirmation of payment :
An error has occurred. Please wait a few minutes and try again. If this problem persists, please contact [email protected] ([email protected])
There are a problem with Visa Credit Card?:confused:
I already contacted support three times, I always arrive automatic responses that did not help
So get this. I put in a trouble ticket for the same exact issue, and a week later, got an automated reply saying my ticket was escalated. 4 days later, another automated reply saying the ticket was escalated again. 2 days later, escalated again. After nearly 2 weeks, I come to find out that apparently a "security feature" was tripped when I attempted to purchase the game, and so the only way to get it was to go to a local retailer and buy the game there. This struck me as odd, because usually security features like this get triggered for certain reasons, I.E. you try to login with the wrong password 5 times and the account locks out. I got this error from the very first attempt to buy the game. What kind of pointless "security feature" is that? I can't buy the game because I don't have anywhere nearby to buy it from lol.
Update of my story :)
After the site was fixed (or at least started loading), we find that 2 of 4 accounts got their bonus, so I submitted ticket for other 2. I provided any info and evidence I can imagine, but they keep telling that code wasn't used. Seems there is no way to prove that we aren't a bunch of idiots, who can't apply one code, but after 5 minutes can apply second one. :) They will never admit that it was their site not working correctly, it was brainless and handless users, of course, who can't even make Ctrl+C - Ctrl+V and 2 mouse clicks. Cool story. :)
So now, when girls got their 15 days bonus, and we haven't, I hope they will have fun in game without us. :) But most likely it will be 15 days of afk shop or exping useless alts. xD