1.4 billion Adena vanished. GM-s say : Sorry we have no logs

General Discussion Started Last reply 50 posts
Hello everyone,

I used to play on Teon back in the day, when I went inactive (somewhere in the late 2008) I sold all my S gear and accumulated around 1.4 billion adena (You know for the time I'd decide to come back!) Now that time came, (it so happened that Teon got merged into NAIA) and I reactivated, logged back and I only see 1.8 million adena on my character. I write petitions both ig and on website and the responses I get are ridiculous, bottom-line is "We don't have item logs, so we don't know where your adena went, sorry."

Anyone had this kind of a ridiculous situation before me? Is there any solution to this? GM-s not having item logs is for one a ridiculous thing and losing 1.4 b adena just for their inconvenience is quite a demotivator. Left with a 79 level character with no gear and no adena is a game over for me.

Help anyone?
im pretty sure they have logs items...but maybe they cant check what happn with your items so many months ago..

i remember when i i had some item and i wanted to put to my personal wh..but i used freight and transfered to other toon..
i petitioned and gms said, your item is on toon name xxx .
but it was long time :>
evry item have unique id, so its more easy to track it...and adena adena is no id..<
Yeah I might have put it into freight for the other toon to pick up and then didn't pick up and left it in freight. Now that the freight system is gone so is the adena, but shouldn't GM-s just check and return MY stuff to me? :(
the stuff sended with freight was moved to inventory toon u sended -after freight option was deleted.
check all your toons..
but its problem if u sended it to lvl 1 toon and after merge, lowest lvls toon got deleted.

dont know what to say try mail them again and again till they stop answering -when they stop it means u cant do anything.:(
Well now that you say it, I remember having a dwarf and some other toon on my acc, but now there were only 3! Adena might've been on one of those, I wrote a petition and waiting for their response now. Fingers crossed !
From what I learned in various support tickets, they only keep logs for the last 30 days.
I think I had few bils and valakas on some dwarf few years ago.

BRB petition
I think I had few bils and valakas on some dwarf few years ago.

BRB petition

very funny
Actually, this precise thing happened to me when I came back to the game after 4 years.

While I don't have an exact amount for how much was lost, I know it was roughly 300 mil adena, and way more than the 100K or so combined on all my accounts when I returned.

4 years ago, nearly everyone split their adena between their person and their warehouse, because we could drop items upon death. If you were unlucky, you could drop your bp or weapon and your game was finished, and this with 0 karma and 0 pk even. The chances were remote, but it could, and did, happen to my dwarf during a death to mobs while spoiling. Thank god the area I was in was remote and I could get back fast that time. Your adena was far more likely to drop, so NO ONE carried all their adena around.

Upon reactivating, I petitioned that my warehouse adena was not there. I received a response that my account had been checked and was not hacked. Well.. I know that, all my items were intact. I was just nearly penniless.

I KNOW I had adena in my Warehouse. Not only did that poof, within a few hours of the petition, all the seeds and manor items on my person poofed as well. Grant you they probably weren't useful after 4+ years, but we're not talking about things that COULD still have been turned in later, and they were mine. They were there when I first reactivated, vanished after I complained about my millions in lost adena.

Overall, I've been pleased with GM service since I've been back, the very few times I've petitioned. I feel they try to respond and help where they can. However, I restarted this game crippled, and if not for friends helping me out, I could not have continued. Not through any lack of effort on my part, but because my hard saved cash was missing. Not 1.4 billion worth, but the few millions I had was adena I earned.

I was the first bounty hunter dwarf on Gustin server, and the highest leveled bounty hunter dwarf for the first few months of L2. My chars were all created between April and May of 2004. Yah, I had some adena saved.

I'm still not happy about what happened.
Bummer.

The bad thing is, during the 2 years I actively played, I managed to get that amount of adena, it is very sad to see it just dissapear for no apparent reason, and the only response is "sorry, we don't have logs, we can't help you". Now that I work and have less time to play it'd be a waste of time to start all over again, you can't achieve anything in this game if you don't play a lot.

Now I'm going in the direction that the adena might've been on my giran sales dwarf that got deleted (for some reason) and I hope they can somehow check what chars were on my account before my acc deactivated, and finally find out what happened, and restore my stuff to me.
Bummer.

The bad thing is, during the 2 years I actively played, I managed to get that amount of adena, it is very sad to see it just dissapear for no apparent reason, and the only response is "sorry, we don't have logs, we can't help you". Now that I work and have less time to play it'd be a waste of time to start all over again, you can't achieve anything in this game if you don't play a lot.

Now I'm going in the direction that the adena might've been on my giran sales dwarf that got deleted (for some reason) and I hope they can somehow check what chars were on my account before my acc deactivated, and finally find out what happened, and restore my stuff to me.

Well if that is the case the dwarf got deleted when they merged the servers I would guess.
Don't think they will be able to help you there, as the info on it says http://www.lineage2.com/archive/2010/09/server_merge_20.html get around to fix what needs to be done or your stuff gets deleted. And if it was on a toon that got deleted I dont think they got the loggs for it still.
But good luck anyway in hoping they find it.
Thanks for replies, I petitioned and asked them to check what chars were on my acc pre-server merge. Still waiting for response...
no records of ebay funds ... so $$$ is gone!

if you quit can I have your stuff?
no records of ebay funds ... so $$$ is gone!

if you quit can I have your stuff?

What stuff the op sold everything and the adena is gone.

To the OP:

Ncsoft thought it would be fun to reactivate all old accounts that were in good standing a few times. If anyone knew your info and password before u quit, its likely u got scammed. I know alot of old school players who had this happen.

If u didnt share your info then it probably got deleted when the lbl 1 dwarf u freighted it to was deleted on the merge.
Thanks everyone for responses, GM Pommo found the solution and now I will have all my items and adena restored.

<3 GM Pommo and co.
I am curious what happened. You stored all adena on a character lower then lv20?
Nice to know this. There are improvements seen in GM reactions, I am waiting to see how long till the DC quest is fixed since were ppl there all day some complaining they sent 5 petitions in last 2 days without answer and myself got "escalated".
M
Thanks everyone for responses, GM Pommo found the solution and now I will have all my items and adena restored.

<3 GM Pommo and co.

Grats on a good end to the story :)

Enjoy the game! It's changed quite a lot, and top tip is don't buy stuff too fast on market, take your time, because a good few shops are overpriced and same items are in the same town for 1/2 price.
something is not being told here! (1+1=3?)
I lost a lvl 3 shop seller during the merge and it took a while, but I got her back with all the stuff she had on her, including her $$$ and the stuff in her wh too.
While I panicked the GM's went out of their way to help and also reminded me of past actions, that I that I made and did not remember until they told me!
... so I wonder what the op really did with this 1.4 billion?


Edit:
aaaaaah see ... all worked out in the end! Sorry to think ill of you! Just knowing what happen to me; I knew GM's would help if they could! Congrats on getting your funds back! :D
From what I learned in various support tickets, they only keep logs for the last 30 days on site.

I can guarantee you NCSoft has monthly back up tapes for the past 3-7 years at off-site storage location.
I can guarantee you NCSoft has monthly back up tapes for the past 3-7 years at off-site storage location.

That may be correct, question is how willing they are to get those tapes, restore the data somewhere and look through it. Some random GM probably can't do that anyway, he just has the normal logs. Also those are probably not the complete logs, just like you say some end-of-month backups.
Grats on a good end to the story :)


Yes ! It is nice to see this kind of stuff, gives us hope :)
M
Actually, this precise thing happened to me when I came back to the game after 4 years.

While I don't have an exact amount for how much was lost, I know it was roughly 300 mil adena, and way more than the 100K or so combined on all my accounts when I returned.

4 years ago, nearly everyone split their adena between their person and their warehouse, because we could drop items upon death. If you were unlucky, you could drop your bp or weapon and your game was finished, and this with 0 karma and 0 pk even. The chances were remote, but it could, and did, happen to my dwarf during a death to mobs while spoiling. Thank god the area I was in was remote and I could get back fast that time. Your adena was far more likely to drop, so NO ONE carried all their adena around.

Upon reactivating, I petitioned that my warehouse adena was not there. I received a response that my account had been checked and was not hacked. Well.. I know that, all my items were intact. I was just nearly penniless.

I KNOW I had adena in my Warehouse. Not only did that poof, within a few hours of the petition, all the seeds and manor items on my person poofed as well. Grant you they probably weren't useful after 4+ years, but we're not talking about things that COULD still have been turned in later, and they were mine. They were there when I first reactivated, vanished after I complained about my millions in lost adena.

Overall, I've been pleased with GM service since I've been back, the very few times I've petitioned. I feel they try to respond and help where they can. However, I restarted this game crippled, and if not for friends helping me out, I could not have continued. Not through any lack of effort on my part, but because my hard saved cash was missing. Not 1.4 billion worth, but the few millions I had was adena I earned.

I was the first bounty hunter dwarf on Gustin server, and the highest leveled bounty hunter dwarf for the first few months of L2. My chars were all created between April and May of 2004. Yah, I had some adena saved.

I'm still not happy about what happened.

Looking for even ONE single screenshot of this happening. ONE!

Or maybe the poster is just being sarcastic?

I have NEVER EVER met anyone that has dropped adena on death.
Smittie, screenshots of what?

Having adena in WH separate from Inventory adena?

Dropping my armor upon a monster death?

If you refer to dropping adena upon death, that I'd never experienced myself, but others claim to have. Whether they lost a % of their adena or all their adena on them, I don't know. The most typical death drop was mats or soulshots, and I THINK you did not drop all of whatever stack you had, I don't remember that clearly.

Back then, keeping adena in WH was so widespread that at one point the GM's stated that adena would no longer be dropped. People warehoused adena anyway, including me, out of force of habit (no one said you could lose ANYTHING out of your warehouse so what was the harm?).

If you were very red back then, you dropped every single item on your person. As you are also an old player, I'm sure you remember the vulturous lynch mobs that chased reds, or had to 'escort' a red to AL or IT. Going red by accident back then (and some were actually baited red by level 1's dressed in higher leveled gear) was a game ender for some. But if the red had a cash stash back in their warehouse, they could possibly keep playing was the thought.

No, I am not 100% certain you dropped adena, but that was the assumption, no one in my ally were caught by the red-chasing vultures that I recall. You seriously don't remember reds dropping everything?

Not sure what you want SS of, it never occurred to me to take SS of 'evidence'. Only ever did it because of the cool monster or scenery I was looking at.
No, I am not 100% certain you dropped adena, but that was the assumption, no one in my ally were caught by the red-chasing vultures that I recall. You seriously don't remember reds dropping everything?

Not sure what you want SS of, it never occurred to me to take SS of 'evidence'. Only ever did it because of the cool monster or scenery I was looking at.

He wanted screenshot someone dropped ADENA when killed with karma or by mob.

'Cause that never happened.
I think I had few bils and valakas on some dwarf few years ago.

BRB petition

rofl
Thanks everyone for responses, GM Pommo found the solution and now I will have all my items and adena restored.

<3 GM Pommo and co.

Super
Thanks everyone for responses, GM Pommo found the solution and now I will have all my items and adena restored.

<3 GM Pommo and co.

This past merge my lvl 1 mule dwarf got deleted that had alot of mats and money on it(forgot to delete 1 more toon on accident), but Pommo switched out my dwarf with the toon i didn't need the day after I petitioned. He's pretty helpful.
I remember in C1 I dropped 100k-ish adena on mobs. Sadly I dont have screenshots or anything to prove, but it happened.
Ybut shouldn't GM-s just check and return MY stuff to me? :(
Its not YOUR stuff.
You agree with EULA every time you login in game:

By agreeing to the User Agreement, you agree that you do not own either the master account or game account (collectively, the "Account") you use to access the service, the characters created on the Account and that NC Interactive stores on NC Interactive servers, the items stored on these servers

http://us.ncsoft.com/en/legal/user-agreements/lineage-2-user-agreement.html
I can guarantee you NCSoft has monthly back up tapes for the past 3-7 years at off-site storage location.

For the love of God, I hope they do not store the back-ups on tape drives... if they do then NCNA IT = EPIC FAIL.
Smittie, screenshots of what?

Having adena in WH separate from Inventory adena?

Dropping my armor upon a monster death?

Really now?

He wanted screenshot someone dropped ADENA when killed with karma or by mob.

'Cause that never happened.

This...

I remember in C1 I dropped 100k-ish adena on mobs. Sadly I dont have screenshots or anything to prove, but it happened.

Ofc you dont have a screenshot of it, noone does.

I'm thinking dropping adena to a mob would have been kinda monumental to someone, especially that much in C1. But ofc you didnt screenshot it. Noone ever did. Coz most likely it never ever happened.
Private server, perhaps...
Ya, priv server scums always thinks what happend on their priv servers mean anything on the real servers.

Gawd I hate em all.
We could run around in our underwear back on the private server when I started! Wait a minute, was that C2 Private server or just a dream I had? Hmm, had to be real cause the Dark Elf females still run around in thiers.
Welp, I have no ss of that. Did it ever happen, I don't remember specifically, but I'm sure we all stuck adena in our WH for a reason:).
Welp, I have no ss of that. Did it ever happen, I don't remember specifically, but I'm sure we all stuck adena in our WH for a reason:).

I also used to put all my adena in my warehouse, also because "it could be dropped". I never actually dropped any that I can remember, but it was certainly a concern - which is why everyone put it in their warehouse. That all changed when you stopped dropping items on death when <5 pk's.
I can guarantee you NCSoft has monthly back up tapes for the past 3-7 years at off-site storage location.

cursed is the man that belives in backups on tapes.
Ofc you dont have a screenshot of it, noone does.

I'm thinking dropping adena to a mob would have been kinda monumental to someone, especially that much in C1. But ofc you didnt screenshot it. Noone ever did. Coz most likely it never ever happened.
Private server, perhaps...

No, was in official. I didnt screenshot because to me it seemed "normal", since everything could drop as well (I droped all the pieces of my D grade armor once, to mobs too, IIRC). How the hell I suposed to think "I'll screenshot this because some years in the future some scrubs gonna doubt my word"? Yeah right...
Im not doubting you, I'm calling you a liar.
Like my life would change if you believe in me or not.
Like your lies affect my life at all.
Apparently it did, because u seem kinda butthurt. When u get madz at interwebs, something is wrong with your life... Maybe you should go see a psychologist? Start telling him that you have so many posts on a interwebz forum that you... Ah nvm, I'm sure he'll help you anyways.
Apparently it did, because u seem kinda butthurt. When u get madz at interwebs, something is wrong with your life... Maybe you should go see a psychologist? Start telling him that you have so many posts on a interwebz forum that you... Ah nvm, I'm sure he'll help you anyways.

lol. here comes the "umadz" and "butthurtz".

Mostly used by ppl trying to deflect their feelings on others.

Sorry, you cant affect me zolter.

But please show a screenshot with anyone ever dropping adena to mobs on death, or stop lying.
lol. here comes the "umadz" and "butthurtz".

Mostly used by ppl trying to deflect their feelings on others.

Sorry, you cant affect me zolter.

But please show a screenshot with anyone ever dropping adena to mobs on death, or stop lying.

Hey smittie are all swedish people like you. I mean i stroll through the official forums at work when i have a down time. And really havent seen a single constructive post by you to date. Its not a flame just curious tbh. Do you get off being "RIGHTtm" and proofing others wrong. I Just hope you dont represent how swedish people are. And yes im a nobody and you can flame me all ya want. it was just an observation.

Goodday
Hey smittie are all swedish people like you.
No we're not.
Hey smittie are all swedish people like you. I mean i stroll through the official forums at work when i have a down time. And really havent seen a single constructive post by you to date. Its not a flame just curious tbh. Do you get off being "RIGHTtm" and proofing others wrong. I Just hope you dont represent how swedish people are. And yes im a nobody and you can flame me all ya want. it was just an observation.

Goodday
Would you rather people have wrong information about the game in the interest of being "nice" to each other? Having the correct information in this game can make or break someones experience here.

Anywho, I imagine all Swedish people look like hot blonde women (don't prove me wrong, Smittie ;)).
Would you rather people have wrong information about the game in the interest of being "nice" to each other? Having the correct information in this game can make or break someones experience here.

Anywho, I imagine all Swedish people look like hot blonde women (don't prove me wrong, Smittie ;)).

NO i rather have someone post his ideas or links or whatever too try and convince someone that,what he thinks is true isnt. But all Smittie does(nothing personal) is BASH BASH BASH buthurts OMG ROFL NOOBZ etc. I fail too see how that has anything too do with someone have the wrong information or providing the correct information.
we could run around in our underwear back on the private server when i started! Wait a minute, was that c2 private server or just a dream i had? Hmm, had to be real cause the dark elf females still run around in thiers.

omfg..****
The thread topic was solved. Trolling and flaming ends here.