Server Maintenance - 12 - 7

News & Announcements Started Last reply 16 posts
All servers will be down for maintenance on Tuesday, December 7, 2010 at 8am PDT / 10am CDT / 11am EDT / 3pm UTC/GMT. Estimated downtime is approximately 2 hours.

With this maintenance:


Accounts that were reactivated as part of the Account Reactivation Promotion that began November 23, 2010, will be turned off. If your account was a part of this promotion, reactivate your account (https://secure.ncsoft.com/cgi-bin/accountManagement.pl) to continue playing.
The holiday Account Services Discount promotion begins. All account services prices are 50% off from December 7 to December 15, 2010. (http://www.lineage2.com/my_account/account_services4.html) If you purchase an account service code, be sure to apply the code before December 14, 2010, so that it will be processed before the holidays. Codes applied after December 14 will be processed in the beginning of January 2011.
since my question in the other section isnt getting answered , can you answer me here .

my question was if you guys could extend the free xfer service event cuz alot of ppl are just xfering their alts with some lowbie gear while we other ppl still cant get our ticket in to xfer our mains
or maybe make the amount of ppl xfering larger like 40 tickets every week from chronos to naia or smth .
I've just been informed that we have successfully extended the expiration date for free transfer serial codes. The free transfer serial codes will now expire after 11:59 pm (Central US Time) February 28, 2011.
Your times are off for GMT/UTC. I'm guess you applied daylight savings to them.
Will the bugs with clans be fixed with the maintenance?
All servers will be down for maintenance on Tuesday, December 7, 2010 at 8am PDT / 10am CDT / 11am EDT / 3pm UTC/GMT. Estimated downtime is approximately 2 hours.

With this maintenance:


Accounts that were reactivated as part of the Account Reactivation Promotion that began November 23, 2010, will be turned off. If your account was a part of this promotion, reactivate your account (https://secure.ncsoft.com/cgi-bin/accountManagement.pl) to continue playing.
The holiday Account Services Discount promotion begins. All account services prices are 50% off from December 7 to December 15, 2010. (http://www.lineage2.com/my_account/account_services4.html) If you purchase an account service code, be sure to apply the code before December 14, 2010, so that it will be processed before the holidays. Codes applied after December 14 will be processed in the beginning of January 2011.


according to Lineage® II Account Services, i get =>
An error has occurred. Please wait a few minutes and try again. If this problem persists, please contact [email protected]

im trying for like 20 minuts now
??
according to Lineage® II Account Services, i get =>
An error has occurred. Please wait a few minutes and try again. If this problem persists, please contact [email protected]

im trying for like 20 minuts now
??

Your account has "triggered [their] Risk Management security feature." Is the response you'll get.

Long story short, there is an issue with their system and they refuse to fix it. You'll need to have them override the security feature for you to make the purchase.

They will tell you to use a different browser (I've used every mainstream browser to try this), they will tell you it is your system (I've used 4 different computers running 4 different operating systems) and even when you prove them wrong they will stick with "it's your problem, not ours."
lol :)

so far i understand that error is server based and not client based, anyway .. im curious what they will tell me :)
does this mean the account services will be available after the server has come up?
tbh, if they announce the promo, it should be active already ( if no errors occurs :) )
Transfers are available right now..or at least they were 10 min ago or so..the queue may have filled up.

If you're getting the error, that has nothing to do with the actual account services, it has to do with their payment systems security messing up.
so many problems as of late :/ hope they work them all out soon.
The holiday Account Services Discount promotion begins. All account services prices are 50% off from December 7 to December 15, 2010. (http://www.lineage2.com/my_account/account_services4.html) If you purchase an account service code, be sure to apply the code before December 14, 2010, so that it will be processed before the holidays. Codes applied after December 14 will be processed in the beginning of January 2011.


Is this the holiday event mentioned in the newsletter?
Your account has "triggered [their] Risk Management security feature." Is the response you'll get.

Long story short, there is an issue with their system and they refuse to fix it. You'll need to have them override the security feature for you to make the purchase.

They will tell you to use a different browser (I've used every mainstream browser to try this), they will tell you it is your system (I've used 4 different computers running 4 different operating systems) and even when you prove them wrong they will stick with "it's your problem, not ours."

My problem is solved thnx to Steve S. :D
My problem is solved thnx to Steve S. :D

Solved or they temporarily removed the restriction to allow you to bypass their security measure? I'm betting the latter.
i have this error too, how y solved it?