Missing Items after Chars Marge 16.12.2010

hi NCsoft ,
in my acc missing same items and adena after Chars Marge at 16.12.2010
i sent 2 e-mails ,but nothing .
I CAN NOT PLAY NOW

Iam not make transfers ,but items missing (

Sace lf any help!

Perhaps if you explained your problem better she might be able to help. Chars Marge doesn't mean anything I 'm afraid

I am not sure what you are trying to explain. Did you purchase an account service? Did you mail items from one character to another? Can you be more specific please?

Also, you say that you sent emails, but did you start a support ticket (http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/ask.php?p_sid=LTS2a_hk&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfc m93X2NudD0xMDMzLDEwMzMmcF9wcm9kcz0mcF9jYXRzPSZwX3B 2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX 25sJnBfcGFnZT0x)? If so, please PM me the ticket number.

if I read this right after server merger he lost either equipment & adena or chars that held those ?

Ah, the server merge. Have you read the Server Merge Guide (http://www.lineage2.com/archive/2010/09/server_merge_20.html)? This explains how some characters might have been deleted if there were too many total on a server after the merge. Items and adena were not deleted, with the exception of certain quest items and mail.

Please review the Guide and determine if what happened to your characters or items is explained there. If not, please submit a support ticket (http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/ask.php?p_sid=GRzQp_hk&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfc m93X2NudD0xMDMzLDEwMzMmcF9wcm9kcz0mcF9jYXRzPSZwX3B 2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX 25sJnBfcGFnZT0x), and a GM can look at your account with you and find out what happened.

1.Lost items [Incident: 101217-003522]


but nothing (

2010, 00:03 [Incident: 101220-005942]

second :)

I see that your ticket has been escalated to someone that can answer your questions. But I am bit confused about what your issue is because your explanation in the ticket is different than here.

It sounds like you lost items not from the Server Merge (which happened on October 5, 2010) but rather after you purchased and applied a Server Transfer code. The Server Merge did not remove any items or adena from a characters warehosue or inventory. Server Transfers (http://www.lineage2.com/my_account/account_services3.html) are more limited, and you cannot transfer anything in your Warehouse, among other things. You can read on this page the list of items that cannot transfer.

Either way, once you get a response, the GM will explain to you what happened and if things can be replaced or not.

EDIT: Creating two tickets will not do any good. That later one will get closed. Please wait for a response in the first ticket.

i not make transfer at 16.12.2010
the items just lost in my acc
i think this is a bug

items lost by 16.12.2010,not 05.10.2010

I see that your ticket has been escalated to someone that can answer your questions. But I am bit confused about what your issue is because your explanation in the ticket is different than here.

It sounds like you lost items not from the Server Merge (which happened on October 5, 2010) but rather after you purchased and applied a Server Transfer code. The Server Merge did not remove any items or adena from a characters warehosue or inventory. Server Transfers (http://www.lineage2.com/my_account/account_services3.html) are more limited, and you cannot transfer anything in your Warehouse, among other things. You can read on this page the list of items that cannot transfer.

Either way, once you get a response, the GM will explain to you what happened and if things can be replaced or not.

EDIT: Creating two tickets will not do any good. That later one will get closed. Please wait for a response in the first ticket.

Iam not make transfers ,but items missing (

Alright, I clarified on your ticket that you are saying items are missing as of December 16, and you did not use a server transfer.

I'm afraid that is all I can do. Please be patient and wait for a response from the support team.

Alright, I clarified on your ticket that you are saying items are missing as of December 16, and you did not use a server transfer.

I'm afraid that is all I can do. Please be patient and wait for a response from the support team.
ok tnx Sace)