Account Services will be unavailable from 7am PDT / 9am CDT / 10am EDT / 3pm UTC/GMT on February 15, 2011 to 8am PDT / 10am CDT / 11am EDT / 4pm UTC/GMT on February 22, 2011.
Any account services that are queued up between February 8 and February 15 will be processed on February 15 as per usual.
Account Services will be unavailable from 7am PDT / 9am CDT / 10am EDT / 3pm UTC/GMT on February 15, 2011 to 8am PDT / 10am CDT / 11am EDT / 4pm UTC/GMT on February 22, 2011.
Any account services that are queued up between February 8 and February 15 will be processed on February 15 as per usual.
Account Services will be unavailable from 7am PDT / 9am CDT / 10am EDT / 3pm UTC/GMT on February 15, 2011 to 8am PDT / 10am CDT / 11am EDT / 4pm UTC/GMT on February 22, 2011.
Any account services that are queued up between February 8 and February 15 will be processed on February 15 as per usual.
I tried to do the subclass change with my wife's BD main and Paly sub and it wont accept it... I thought it was unavailable from 15-22 Feb, not prior to.
I tried to do the subclass change with my wife's BD main and Paly sub and it wont accept it... I thought it was unavailable from 15-22 Feb, not prior to.
That's correct, the services don't turn off until February 15. What kind of error are you getting? Have you sent a support ticket?
The error I receive is "An error has occurred. Please wait a few minutes and try again. If this problem persists, please contact [email protected]"
And yes, I emailed the above email about it, I have yet to get a reply.
And as usual- the expected response from NCSoft NA... Neither the credit card option work or the paypal option. You cannot tell me that its a "Risk Management security feature" when I log in with my info, type all the info for my card and it doesn't work, then try to do it through paypal and guess what?
So I guess I have to wait another large block of time for NC to fix something that should be working...
I had same problem some time ago (and many ppls) when I lost chance on discount, I resigned cause 674487 mails with support with same problem NOT in OUR side was annoying -.- Funny cause I can pay everywhere and log into my bank account from different browsers and no probs with this "Risk Management security feature" ****.
I hope they will fix it until I will decide to buy acc service in future...
Server transfer expires on 27th and you have a Limit of 20 -30 per week. Any way you can extend the date or at least open up for more?
Normal company would prolonged the time by all days when the service was unavailable.
The Free Server Transfer codes were already extended once, from December 31, 2010 to February 28, 2011. They cannot last forever. They will be removed on February 28 as previously announced. Anyone experiencing a risk management error needs to contact the support team; they can help your transaction get through.
The Free Server Transfer codes were already extended once, from December 31, 2010 to February 28, 2011. They cannot last forever. .
So Sace, dont take it personally, is number of days which were originally said to be used for free transfer the same as the number in prolonged period? Did NCSoft NA managed to, at least, potentionally transfer all people from one server to another? If yes, no other disscussion is needed.
But! Because in my eyes transfer of 20 people per week (and dont count your "technical" delays) is discriminating to all people playing on server. If you allowed such free transfer action, everybody should have the possibility to use it. We are customers. We pay for your game. We really dont care (and now I wanted to use another expression but one warrning is enough) about your technical difficulties. If you are not able to technically make such transfers, you shouldnt offer them.
P.S.
But please dont be offended personally. I appreatiate your communication with players, I just dislike manners of management.
So Sace, dont take it personally, is number of days which were originally said to be used for free transfer the same as the number in prolonged period? Did NCSoft NA managed to, at least, potentionally transfer all people from one server to another? If yes, no other disscussion is needed.
But! Because in my eyes transfer of 20 people per week (and dont count your "technical" delays) is discriminating to all people playing on server. If you allowed such free transfer action, everybody should have the possibility to use it. We are customers. We pay for your game. We really dont care (and now I wanted to use another expression but one warrning is enough) about your technical difficulties. If you are not able to technically make such transfers, you shouldnt offer them.
P.S.
But please dont be offended personally. I appreatiate your communication with players, I just dislike manners of management.
I do believe that we have, over the last 3 months, transferred at least the same amount of players from one server to another as would have been possible to transfer before the limits were reduced (the cap then was 60, which would have made for 6 hours or maintenance). The connection speeds have always been the same, they simply weren't an issue until everyone rushed to transfer between the only two possible servers after the merge. To avoid causing everyone to endure weekly 6 hour maintenance, the transfer limits were reduced. And, in direct response to the limit reduction, we have extended the free transfer codes' duration. I do believe that everyone has had a chance to use theirs over the last 3 months. Server transfers are and always has been a paid service, with these free codes offered after the server merge being the major exception. This service will continue to operate after the free codes are gone.
I do believe that we have, over the last 3 months, transferred at least the same amount of players from one server to another as would have been possible to transfer before the limits were reduced (the cap then was 60, which would have made for 6 hours or maintenance). The connection speeds have always been the same, they simply weren't an issue until everyone rushed to transfer between the only two possible servers after the merge. To avoid causing everyone to endure weekly 6 hour maintenance, the transfer limits were reduced. And, in direct response to the limit reduction, we have extended the free transfer codes' duration. I do believe that everyone has had a chance to use theirs over the last 3 months. Server transfers are and always has been a paid service, with these free codes offered after the server merge being the major exception. This service will continue to operate after the free codes are gone.
Great, now that you've answered his question, can you fix the problem with other services, or have someone answer our emails?
The error I receive is "An error has occurred. Please wait a few minutes and try again. If this problem persists, please contact [email protected]"
And yes, I emailed the above email about it, I have yet to get a reply.
You should have received an automatic response to the email address you send that email from. This response lets you know that your email was received by the support system, and it will have a ticket number in the email header. Can you PM me your ticket number?
This error has NOTHING to do with my web browser !, i tried to buy a gender change 2 months ago and i got the same issue, it took about 1 week of constant trying to get it to work and i tried it on 4 different machine at home and at work.
I am once again trying to get another service and the same issue is occuring.
This error has NOTHING to do with my web browser !, i tried to buy a gender change 2 months ago and i got the same issue, it took about 1 week of constant trying to get it to work and i tried it on 4 different machine at home and at work.
I am once again trying to get another service and the same issue is occuring.
I am not the only one. this is not good enough
Have you contacted support about this? Do you have a ticket number I can look at to see how it's going?
I've been trying to buy an account service for months. No matter what computer, browser, or method of payment I try, it always fails and gives this error message. I sent a ticket and they told me it was because of security procedures or something. Well, if my account is locked for security reasons, unlock it or something so I can buy the service. Had this issue before with another account, sent a ticket and was able to buy service after. Not sure wtf is wrong or going on but this is driving me nuts.
Account Services will be unavailable from 7am PDT / 9am CDT / 10am EDT / 3pm UTC/GMT on February 15, 2011 to 8am PDT / 10am CDT / 11am EDT / 4pm UTC/GMT on February 22, 2011.
Any account services that are queued up between February 8 and February 15 will be processed on February 15 as per usual.
Hello,
I am giving a real fight to be able to purchase a server transfer a few weeks now. How long must I wait till account services are available again?
Sace, except that a character that is about to transfer must not be a member of clan/ally, and have no pending sent email, is there any other restriction? Can I login and play normally?
Necro, did you misspell your name in your signature?
It says NecroGS...
Long story..I was planning to create my toon named NecroGR back that days, when I started this game..So, I registered in forum with this nick..But, that character name was already in use...
Long story..I was planning to create my toon named NecroGR back that days, when I started this game..So, I registered in forum with this nick..But, that character name was already in use...
Long story..I was planning to create my toon named NecroGR back that days, when I started this game..So, I registered in forum with this nick..But, that character name was already in use...
So I had to choose another one...
Did you try just skipping the GR?
I never really understood why ppl added country acronyms to their names.
My all time most disliked name in game was GaladrielGR25.