First of all, the purpose of this thread is to be productive and to provide some insight and comments to NCSoft regarding the account changes in its own place and not lost in the 40+ and growing pages in the Account Security thread. With that in mind, if you are here just to troll or to flame "dumb" people that are having issues with this update or want to accuse everyone of buying accounts because they didn't do exactly as you did, please save it or I request that Sace deletes them.
That said, Sace you guys are obviously aware of the issues as evident by your comment here: As such this thread is being locked, as will any other threads petitioning +1s and demanding compensation. The negative feedback about the security update is already plainly evident on these forums and is well-known to the Lineage II staff.
I would like to know are these complaints and the wishes of a large player base going to be wholly ignored or are you guys thinking of ideas as to how you can work with us with the problems? I'd like to say that thus far the response has been disrespectful at best. Simply telling us every few days that we should submit help tickets that MAY (not my words, yours) resolve the issue is not productive nor a professional response to the situation.
That is my piece for now and I'd love some official communication on it from NCSoft. The floor is open, go for it L2'ers. Again, please stick to productive comments, you don't need to refute what I am saying through assumptions and generalized slander. Regardless of your opinion on the overall issue (new account settings) my request and opinions come purely from one simple fact - there are a LOT of unhappy customers.
Well they let me get into my account back only becasue I remembered some fake name I think.But the question is if this whole thing is for security how can u let me get it back with 1 correct answer out of 5 questions?
This security thingy really annoyed me.I dont like to be forced to solve a problem which cause by you.It was like a grocery store asks you to sweep his outdoor before he lets you to buy a bread...
As I said I have my account back but if I see my friends arent logging in anymore I dont think that I want to log in too.You guys HAVE TO consider "how will this affect comuntiy" before adding new systems.
This security thingy really annoyed me.I dont like to be forced to solve a problem which cause by you.
Precisely my problem with the whole thing. Sure they are offering 72hour+ resolution through their "support" team... but the only reason that anyone needs "support" is so that they can continue to do what they have been doing for years already: accessing their accounts. The whole issue was created by one side and they won't even come out and acknowledge it or offer any meaningful resolution.
Indeed i also would have like to be more informed and not just on forum but ingame as well, NC really has to realize only a small percent of players comes on the forum, i come on it from time to time but certainly not regularly , why ?
Its boring and not up to date.
Why come here for info then ?
So for the future need updates announced ingame like 2 weeks notice.
And in those ingame messages u can then refer to go look on forum or website for further info.
And i would like to add one last thing,
if something goes wrong, it can always happen , don't hide that it went wrong, we're not deaf blind or dumb, we see it went wrong, then just say sorry and that u will fix it.
Will sounds much better then to say to everyone to calm down, that's throwing oil on a fire already burning wild.
In our lessons of company psychology we've learned this way of approach of difficult or angry customers :
Yes sire u are right, u see the system did this and that and we appologize for it.
Even if u'r not sincere or truthfull, this way u sooth the people.
It's all about putting everyone back at ease, in marketting they get special training for such situations here.
When you create your master account, you agreed to write true information. So if you type ajdhgfsjad and forgot in a month or in a year - its your fault.
Security questions is more important, as a password, because you can reset password with those questions. If you don't consider it necessary to remember secret answers - its your fault. If you just using your friend's account, who quit long time ago, and you don't asked answers for security questions - again, its your fault.
I don't know, if those new security changes realy can help against unautorized acces, but took me like 7min for all my accounts.
Ppl crying, when their acc hacked. Ppl crying, when security got updated...
Sry for "hard" answer, but its all true.
When you create your master account, you agreed to write true information. So if you type ajdhgfsjad and forgot in a month or in a year - its your fault.
When I created my accounts, there were no security questions. They were introduced later.
Security questions is more important, as a password, because you can reset password with those questions. If you don't consider it necessary to remember secret answers - its your fault. If you just using your friend's account, who quit long time ago, and you don't asked answers for security questions - again, its your fault.
I don't know, if those new security changes realy can help against unautorized acces, but took me like 7min for all my accounts.
Ppl crying, when their acc hacked. Ppl crying, when security got updated...
Sry for "hard" answer, but its all true.
Security questions are here for password restoration. Requiring their use together with password for generic authentication makes the password itself kinda redundand.
There is a plenty of reasons why the good security practices are what are they are. If you invent your own "security" idea (like reusing credentials from password recovery for generic authentication), you may soon find why the good security practices are different... in a hard way.
Of the 80+ live players in my clan, only 2 people had problems with the whole issue. They forgot what they typed in and had the issue resolved and master accounts accessed with 48 hours. it did not affect their ability to play the game and they continued to do so while they waited for support to fix the issue. While there was a very vocal group posting in the security thread, it does not show what the actual percentage of players affected was.
Since it is player responsibility to pick the questions and answers for the security, I fail to see why ncsoft has to change anything. They cant make a player visit the forums. They cant make a person not type in gibberish into account info. I hope that people take the opportunity to update their master account information so they will not be so emo the next time this happens.
Wise choices of words. This indeed is a security update, but not a security upgrade. People wouldn't cry for a security upgrade.
The same way you could say requiring people to sing a song in order to login would be an update, but it still has nothing to do with an upgrade, or improvement.
well 2 accounts were easy, the 3rd i had problems w/ the last time they reset our passwords. i reset all my accounts to have the same questions, but when they decided to screw up in exactly the same way as they did last time they reset my questions back to the originals w/ misspelled/fake info.
i never forget my password so originally didnt see much use of security questions and when i saw i might need them i changed them and NC changed them back.
when i have the original box the game came in w/ serial # and ask you to send me a mail w/ reset pass to my original email it should not take 4 days of ticket writing/responding to get it.
The only thing that i didnt like is the fact that it binds to your ip and since here in greece almost no one has static ips i have to go through this over every time! It should at least have a choice to have this protection or not according to your needs!